Personal Information
Organização/Local de trabalho
Egypt, Not Applicable Egypt
Cargo
Founder & DM at Customer-ship | CEM & Service Excellence Consultant | Service Designer
Setor
Telecom / Mobile
Sobre
Customer Experience Management Consultant, Service Excellence Transformer, and Service Designer.
Enthused to enable Egyptian Market and Community to design better better Services for their customers, and to enable them to use innovative design methodologies to get better understanding and empathy for their customers.
Marcadores
customer retention
customer loyalty
customer churn
customer satisfaction
customer experience
iso
branding
complaints handling
customer complaints
iso 10002
corporate image
design thinking
hcd
pyramids sustainability jam
global sustainability jam
customer handling
service quality
service excellence
Ver mais
Apresentações
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(46)Digital 2022 Egypt (February 2022) v01
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الريادة الرشيقة - Lean Startup - Lean Canvas
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PSFK Future of Work Report 2013
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The Partnership Canvas
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Complaints Handling Management - Complied to ISO 10002
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Transform the employee experience
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Activate Tech and Media Outlook 2016
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Personas Bootcamp - Where Product Meets User Needs
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Marc Stickdorn & Jakob Schneider – Mobile ethnography and ExperienceFellow, a service design start-up
Jakob Schneider
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Startup Metrics for Pirates
Dave McClure
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Made By Many design research guide
Made by Many
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the art of creativity: asking provocative questions
Joyce Hostyn
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Mapping Experiences and Orchestrating Touchpoints | Chris Risdon & Patrick Quattlebaum | UX Week 2012
Adaptive Path
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10 Customer Service Quotes to Inspire a More Customer Centric Culture
Parature, from Microsoft
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vickthorr
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Business Model Inspirator
Orange Hills GmbH
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Eh El Nezam ايه النظام ؟
Mostafa Younis
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Pitching Ideas: How to sell your ideas to others
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DIY Service Design, the toolkit (euroIA 2014, Brussels)
Koen Peters
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Total Quality Service Management Book 1
aireen clores
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Personal Branding through Social Media
Mohamad EL-Ansary
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Zilver on design thinking
Erik Roscam Abbing
•
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Personas
Christine Rosakranse
•
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Billy Choi
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Marc Stickdorn
•
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CX Journey Mapping Workshop - Intro & Activity 20130624
John Kembel
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Smart Customers, Stupid Companies: The New World of Customer Experience | MCorp Consulting
Michael Hinshaw, CEO McorpCX
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Case Study: Customer Retention Strategy Lowers Telecom Customer Churn
Peppers & Rogers Group
•
Há 10 anos
The Ultimate Guide to Startup Marketing
Onboardly
•
Há 10 anos
Personal Information
Organização/Local de trabalho
Egypt, Not Applicable Egypt
Cargo
Founder & DM at Customer-ship | CEM & Service Excellence Consultant | Service Designer
Setor
Telecom / Mobile
Sobre
Customer Experience Management Consultant, Service Excellence Transformer, and Service Designer.
Enthused to enable Egyptian Market and Community to design better better Services for their customers, and to enable them to use innovative design methodologies to get better understanding and empathy for their customers.
Marcadores
customer retention
customer loyalty
customer churn
customer satisfaction
customer experience
iso
branding
complaints handling
customer complaints
iso 10002
corporate image
design thinking
hcd
pyramids sustainability jam
global sustainability jam
customer handling
service quality
service excellence
Ver mais