Personal Information
Organização/Local de trabalho
Egypt, Not Applicable Egypt
Cargo
Founder & DM at Customer-ship | CEM & Service Excellence Consultant | Service Designer
Setor
Telecom / Mobile
Sobre
Customer Experience Management Consultant, Service Excellence Transformer, and Service Designer.
Enthused to enable Egyptian Market and Community to design better better Services for their customers, and to enable them to use innovative design methodologies to get better understanding and empathy for their customers.
Marcadores
customer retention
customer loyalty
customer churn
customer satisfaction
customer experience
iso
branding
complaints handling
customer complaints
iso 10002
corporate image
design thinking
hcd
pyramids sustainability jam
global sustainability jam
customer handling
service quality
service excellence
Ver mais
- Apresentações
- Documentos
- Infográficos
Digital 2022 Egypt (February 2022) v01
DataReportal
•
Há 2 anos
الريادة الرشيقة - Lean Startup - Lean Canvas
Mohammed Alafifi
•
Há 7 anos
PSFK Future of Work Report 2013
PSFK
•
Há 11 anos
The Partnership Canvas
Bart Doorneweert
•
Há 9 anos
Complaints Handling Management - Complied to ISO 10002
Ahmad Heshmat
•
Há 13 anos
Transform the employee experience
Joyce Hostyn
•
Há 8 anos
Activate Tech and Media Outlook 2016
Activate
•
Há 8 anos
Personas Bootcamp - Where Product Meets User Needs
Mauricio Perez
•
Há 9 anos
Marc Stickdorn & Jakob Schneider – Mobile ethnography and ExperienceFellow, a service design start-up
Jakob Schneider
•
Há 8 anos
Startup Metrics for Pirates
Dave McClure
•
Há 16 anos
Made By Many design research guide
Made by Many
•
Há 8 anos
the art of creativity: asking provocative questions
Joyce Hostyn
•
Há 8 anos
Mapping Experiences and Orchestrating Touchpoints | Chris Risdon & Patrick Quattlebaum | UX Week 2012
Adaptive Path
•
Há 11 anos
10 Customer Service Quotes to Inspire a More Customer Centric Culture
Parature, from Microsoft
•
Há 8 anos
100 energizers
vickthorr
•
Há 12 anos
Business Model Inspirator
Orange Hills GmbH
•
Há 9 anos
Eh El Nezam ايه النظام ؟
Mostafa Younis
•
Há 9 anos
Pitching Ideas: How to sell your ideas to others
Jeroen van Geel
•
Há 10 anos
DIY Service Design, the toolkit (euroIA 2014, Brussels)
Koen Peters
•
Há 9 anos
13 days call center training module
Pamantasan ng Lungsod ng Muntinlupa
•
Há 11 anos