Ahmad Heshmat
125
Seguidores
Personal Information
Organização/Local de trabalho
Egypt, Not Applicable Egypt
Cargo
Founder & DM at Customer-ship | CEM & Service Excellence Consultant | Service Designer
Setor
Telecom / Mobile
Sobre
Customer Experience Management Consultant, Service Excellence Transformer, and Service Designer.
Enthused to enable Egyptian Market and Community to design better better Services for their customers, and to enable them to use innovative design methodologies to get better understanding and empathy for their customers.
Marcadores
customer retention
customer loyalty
customer churn
customer satisfaction
customer experience
iso
branding
complaints handling
customer complaints
iso 10002
corporate image
design thinking
hcd
pyramids sustainability jam
global sustainability jam
customer handling
service quality
service excellence
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