Personal Information
Organização/Local de trabalho
Egypt, Not Applicable Egypt
Cargo
Founder & DM at Customer-ship | CEM & Service Excellence Consultant | Service Designer
Setor
Telecom / Mobile
Sobre
Customer Experience Management Consultant, Service Excellence Transformer, and Service Designer.
Enthused to enable Egyptian Market and Community to design better better Services for their customers, and to enable them to use innovative design methodologies to get better understanding and empathy for their customers.
Marcadores
customer retention
customer loyalty
customer churn
customer satisfaction
customer experience
iso
branding
complaints handling
customer complaints
iso 10002
corporate image
design thinking
hcd
pyramids sustainability jam
global sustainability jam
customer handling
service quality
service excellence
Ver mais
- Apresentações
- Documentos
- Infográficos
Activate Tech and Media Outlook 2016
Activate
•
Há 8 anos
Startup Metrics for Pirates
Dave McClure
•
Há 16 anos
50 Customer Service Quotes You Need to Hang In Your Office
Desk
•
Há 11 anos
100 energizers
vickthorr
•
Há 12 anos
13 days call center training module
Pamantasan ng Lungsod ng Muntinlupa
•
Há 11 anos
PSFK Future of Work Report 2013
PSFK
•
Há 11 anos
The Ultimate Guide to Startup Marketing
Onboardly
•
Há 10 anos
2011 Customer Experience Impact Report
RightNow Technologies
•
Há 12 anos
Pitching Ideas: How to sell your ideas to others
Jeroen van Geel
•
Há 10 anos
Mapping Experiences and Orchestrating Touchpoints | Chris Risdon & Patrick Quattlebaum | UX Week 2012
Adaptive Path
•
Há 11 anos
Customer Service Strategy
Yodhia Antariksa
•
Há 16 anos
Total Quality Service Management Book 1
aireen clores
•
Há 14 anos
Big Brand Strategies for Mobile App Marketing
Scott Valentine, MBA, CSPO
•
Há 11 anos
Churn management
Mohammed Akram Ayyubi
•
Há 10 anos
Personas Bootcamp - Where Product Meets User Needs
Mauricio Perez
•
Há 9 anos
What is Customer Experience?
ClearAction
•
Há 11 anos
the art of creativity: asking provocative questions
Joyce Hostyn
•
Há 8 anos
DIY Service Design, the toolkit (euroIA 2014, Brussels)
Koen Peters
•
Há 9 anos
Made By Many design research guide
Made by Many
•
Há 8 anos
Service Design Thinking
Marc Stickdorn
•
Há 11 anos