Kata Slides & Graphics v4.1

Mike Rother Há 9 anos

Successful Customer Outcomes 2013

Steve Towers, CEO and CPP Champion Há 10 anos

NPS - Dead in the Water (Terrific Paper 2013)

Steve Towers, CEO and CPP Champion Há 10 anos

CX ABACUS 2013 (Customer Journey Mapping)

Steve Towers, CEO and CPP Champion Há 10 anos

Steve Towers PEX_Sydney_Why_BPM_fails

Steve Towers, CEO and CPP Champion Há 9 anos

CEMMethod walkthough version 10

Steve Towers, CEO and CPP Champion Há 9 anos

PEX Asia 2014 Keynote Steve Towers

Steve Towers, CEO and CPP Champion Há 10 anos

CEM the true version - one view of the customer

Steve Towers, CEO and CPP Champion Há 9 anos

The Science of Customer Experience

Steve Towers, CEO and CPP Champion Há 10 anos

Business Acupuncture (yes really) - how one thing changes everything

Steve Towers, CEO and CPP Champion Há 8 anos

Gutenberg impact - What happened then has happened again

Steve Towers, CEO and CPP Champion Há 9 anos

PEX Sydney Steve_Towers * BPM is Dead, Long Live CEM *

Steve Towers, CEO and CPP Champion Há 9 anos

Gutenberg impact - What happened then has happened again

Steve Towers, CEO and CPP Champion Há 9 anos

Measure phase lean six sigma tollgate template

Steven Bonacorsi Há 9 anos

Quotes from Healthcare Kaizen

Mark Graban Há 11 anos

Define phase lean six sigma tollgate template

Steven Bonacorsi Há 9 anos