Personal Information
Organização/Local de trabalho
Milton Keynes, United Kingdom, Buckinghamshire United Kingdom
Cargo
Emotive CX mentor - Customer Service & AI Engagement Strategist - Chair & Keynotes - Value Driven Assignments
Setor
Consulting / Advisory
Sobre
I mentor customer leaders and design micro learning experiences. These are focussed on evolving the customer strategies and personal skills of leaders and their teams.
Strategy topics include Emotive CX for Customer Interaction - Mobile first service strategy - Improving CX at lower cost - Using AI technologies in Contact Centres - Diversity & Inclusion.
Upskilling include Listening Gym - Conversational Flow - Emotional Granuality - The Neuroscience of Emotion.
Marcadores
customer service
customer experience
social customer service
social media
employee engagement
next generation customer service
emotive cx
self service
digital customer service
the social customer
customer engagement
social business
omni-channel
bots
conversational ai
contact centres
metrics
service design
digital
interaction analytics
voice of the customer
digital labour
voice assistants
virtual assistance
easy
ux
recruitment
skills
competencies
automation
deflection
consumer activism
social enterprise
brading
purpose
modalities
proative service
strategy
security
analytics
roi
technology
cloud computing
disruption
service
innovation
culture
customer effort
innovation. employee engagement. change management
digital transformation
peer
service quality
customer
customer feedback
debt management
differentiation
customer focus
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