Glenn Stevens

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• Customer-centric financial services consultant & certified UX specialist. • Working in the field for 7 years has given me firsthand insight in the customer & user experience + a trained ear for the voice of the customer across banking & insurance solutions. • Master of Laws, competent at key financial regulations such as MiFID2 - PSD2 - GDPR. • UX Certified by Nielsen Norman Group. • Lean Six Sigma Green Belt - Prince2 Foundation - Scrum Master. • Extra degree in Behavioural Economics. • Value-driven - team player - communicator. • Avid enthusiast of all things FinTech, UX & Blockchain.

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Glenn Stevens

Mobile Is Eating the World (2016)

You Are Not As Rational As You Think

How to Use Social Media to Influence the World

Habits at Work - Merci Victoria Grace, Growth, Slack - 2016 Habit Summit

Pollen VC Building A Digital Lending Business

Use Case Diagram

Business Analyst Training

Use Case Modeling

From Use case to User Story

User Story

IQBBA® - Foundation Level Business Analyst