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Callcenter Training
vivaankumar
•
Há 14 anos
Call Center Metrics
vivaankumar
•
Há 14 anos
Ten Questions Every Call Center Manager Should Answer
Daniel Willis
•
Há 13 anos
Increasing Call Center Effectiveness with First Call Resolution
Upstream Works
•
Há 12 anos
Icmi calculating schedule adherence
NorthEast Contact Center Forum
•
Há 13 anos
Top Metrics to Measure Inbound Call Center Performance
Naina Rajput
•
Há 5 anos
Leading Practices in Quality Management
NorthEast Contact Center Forum
•
Há 12 anos
25 Characteristics of a Great Manager
Erica Marois
•
Há 7 anos
15 Quotes to Inspire Customer Service Excellence
Erica Marois
•
Há 7 anos
The Top 20 Ways You're Annoying Your Customers
Erica Marois
•
Há 7 anos