Personal Information
Organização/Local de trabalho
Greater Atlanta Area United States
Cargo
Customer & Employee Advocate with People & Project Management Experience
Setor
Technology / Software / Internet
Sobre
I am a "serial intrapreneur" with 20+ years of professional experience mostly in consumer banking, but with a recent transition to Software-as-a-Service (SaaS). I am still focused primarily on operations and client/customer service. I enjoy the challenge of learning new things and earning additional responsibility by collaboratively driving strategy and performance results across an organization.
- Apresentações
- Documentos
- Infográficos
The CX Paradox: 3 Ways Measuring Your Customer Satisfaction Could Actually Damage It
Qualtrics
•
Há 8 anos
7 Ways To Train Yourself To Be The Next Awesome Support Rep
Freshdesk Inc.
•
Há 8 anos
12 things Disney and Pixar teach us about customer support.
Freshdesk Inc.
•
Há 8 anos
Designing a to be process
Ihor Malytskyi
•
Há 8 anos
Business Processes Definition
Luca Calegari
•
Há 10 anos
[Process Day 2011] Alec Sharp – Making Process Real Engaging the CXOs Recurso
EloGroup
•
Há 8 anos
Process modeling in agile environment alec sharp
Loihde Advisory
•
Há 8 anos
Alec Sharp Process Traction
Dafna Levy
•
Há 15 anos
6 Keys Of Employee Success
BambooHR
•
Há 9 anos
KCS® is for Closers
InternetCreations
•
Há 5 anos
Creating Collaborative Cultures
Bernice Moore, PhD
•
Há 12 anos
The Future of Work
Rachel Botsman
•
Há 7 anos
service quality-models-ppt
subroto36
•
Há 11 anos
Culture
Reed Hastings
•
Há 14 anos
Delivering Value Through Exceptional Client Service
Jayne Navarre
•
Há 10 anos
The Art of Client Service
Hunter Territo
•
Há 11 anos
Culture Code: Creating A Lovable Company
HubSpot
•
Há 11 anos
10 things you need to STOP doing in your IT service desk
Freshservice
•
Há 9 anos
Motivating a 300% Increase In Service Desk Efficiency using Freshservice IT Service Desk
Freshservice
•
Há 9 anos
Metrics that Matter: Focusing on key metrics for an efficient service desk and happy users
Freshservice
•
Há 9 anos