Martin Jordan

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An inspiring, confident and motivated design lead with 9 years professional experience, instrumental at all stages from service design to delivery. Communicates confidently and efficiently at all levels and uses initiative to meet the highest standards. Believes in inclusive leadership and thrives in situations where can encourage and be encouraged by peers. Always striving to go the extra mile to achieve the set goal, not afraid of challenging the status quo. Eager to learn by creating while working with multidisciplinary teams in a prototype-friendly working environment and close collaboration with stakeholders. Seeking new challenges and opportunity to define, develop and promote servi...

service design jobs-to-be-done jtbd design design thinking iot internet of things product design services user experience service innovation user needs innovation jobs user-centered design berlin customer service customer experience customer jobs research customer development value creation lean teaching university machines job story experience apps marketing tools methods and theories products and services workshop frameworks security ethics privacy big data data ux digital transformation service citizen experience ux design government citizen technology conference sxc15 service experience interviews customer insights needs interview insights qualitative research market research context strategy user research value product development development lean ux agile product management product owner connected devices smart home smart city touchpoints objects business design value proposition resources class course students hardware cognition persona prototype cognitive scenario sense inspiration brand utility tool brand service utility brand communication teaching resources process methodologies input global service jam methods

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Martin Jordan

The Innovator´s Dilemma of Innovation Labs and Corporate Accelerators

Power by Jeffrey Pfeffer - Key Takeaways

ConCon Manchester: user journeys for services

PolicyLab Change Cards

Open Innovation in der öffentlichen Verwaltung

Customer Driven Innovation

10 things I wish I knew when I was 22.

20 Stress-Free Ways to Declutter Your Home

15 Business Inspiration Quotes from Mad Men

Berlin JTBD Meetup, March 24 2015 – On JTBD Interviews

Things I will tell my kids if they become entrepreneurs

Royal Alberta Museum - Cynefin Framework and Polarity Management Workshop

Business Ecosystem Design

Integrate everything - know everything

Präsentation (Web)fontday 2014 – Über die Gestaltung von E-Books

5 Things I Wish I Knew – A Service Design Journey

Jobs-to-be-done, a goal-driven solution framework

Spark the Change - Revealing the Self: Passion, Impact and Delight

Rethink Airport - Brand Experience im komplexen System

Citizen Experience Design, UX Lisbon