Marla Blaylock

8 Seguidores

Sense the CRM Style - Innovative CRM Solutions for all the Dimensions of Client Services Blue Lotus Systems is a boutique Customer Relationship Management (CRM) implementation firm that started in 2003. We assist companies in all industries to implement a variety of CRM systems designed to help drive successful relationships, attain the art of effective communication, and enhance the overall personal touch customer service. Our goal is simple. Assist your firm in the task of finding, acquiring and maintaining a CRM system that will allow your firm to stand out. Quite often today, trends overshadow the standard industry specific CRM practices. With our strategic and implementation expe...

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Marla Blaylock

One contact v2.4 - The Next Generation Contact Center

Cost comparisson for BPO and contact center operations in Central America

Challenges of a Contact Center handling multi-channel customer interactions

Contact Center Terminology

The New Cloud Contact Center

Providing a Unique Customer Experience via a Multi-Channel Contact Center

Contact Center of the Future: Smart, Selective Human Touch in the Digital Age

Total Cost of Ownership Cloud vs. On Premise Contact Center

Common software related call center management problems & their solutions

Call Center Metrics

Customer Service Call Center Benchmark Study

Call Center