Key takeaways from the webinar:
1. Step-by-step process to increase your website conversion with your chat tool.
2. Ways to encourage your website visitors to start a conversation
3. Ways in which live chat can transform your sales cycle
4. Learning from real-world examples to showcase the effectiveness of live chat
21. 1. Get visitors to site
2. Get visitors fill in a dumb lead form
3. Lead details get sent to a sales person
4. Sales person has to qualify, prioritise
5. Sales process begins with a cold conversation
6. Sales person: 😐 Buyer: 😐😴
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26. 1. Less friction for buyers
2. Sales teams waste less time qualifying
3. Qualify and prioritise earlier in journey
4. Insights to sell from a warm start
5. Modern, friendly experience
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35. Be fast
🐆
6 / 10
100x more likely to contact lead if <5 mins.
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36. Start small
🐭
7 / 10
Common objection. One page, grow from there.
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37. Nail your process
📝
8 / 10
Have a rota. Saved Replies. Build culture.
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38. Know when to transition
📲
9 / 10
To phone / email. Connect to other systems to
avoid losing context. Handovers are potential for
breakdown in communication.
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39. Be yourself, have fun
😅
10 / 10
You’re doing it wrong if it feels like hard work.
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