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Service Management Service Management
Introduction ,[object Object],[object Object],[object Object],Service Management
Why do we need Service Management? ,[object Object],[object Object],[object Object],[object Object],[object Object],Service Management
Interaction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Service Management
Response to Failures ,[object Object],[object Object],[object Object],[object Object],[object Object],Service Management
Improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],Service Management
The Environment ,[object Object],[object Object],[object Object],[object Object],[object Object],Service Management
Changes ,[object Object],[object Object],[object Object],[object Object],Service Management
Relationship ,[object Object],[object Object],[object Object],[object Object],Service Management
People ,[object Object],[object Object],[object Object],[object Object],[object Object],Service Management
Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Service Management
Questions ,[object Object],Service Management

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Service Management

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  1. I’ve been asked to talk to you about service management. So for the next 15 mins or so that’s what I’m going to do. Feel free to jump in with questions or save them for the end as I’ve allocated time there too.