SlideShare uma empresa Scribd logo

Customer centric in a digital world

•
•
Steven Van Belleghem
Steven Van Belleghem

Digital first really means customer first without compromise. That is what I learned from visiting more than 50 leading companies in this field of expertise. This presentation shows you the key trends of consumer behavior. This is about the consumer in the future. It's about the consumer in 2020. But the real question is how to deal with this customer. And that is where customer centricity comes in. The digital world creates new opportunities to create new experiences for consumers. This deck takes you on this journey

ServiçosNegócios
1 de 157
Baixar para ler offline
The segment of 1
The segment of 1
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world
Customer centric in a digital world

Recomendados

How Can Customer Centricity Be Profitable?
How Can Customer Centricity Be Profitable?How Can Customer Centricity Be Profitable?
How Can Customer Centricity Be Profitable?Monetate
 
Towards Future Proof Customer Relations
Towards Future Proof Customer RelationsTowards Future Proof Customer Relations
Towards Future Proof Customer RelationsSteven Van Belleghem
 
50 Facts That Will Make Businesses Rethink their Customer Service
50 Facts That Will Make Businesses Rethink their Customer Service50 Facts That Will Make Businesses Rethink their Customer Service
50 Facts That Will Make Businesses Rethink their Customer ServiceDesk
 
Delighting customer-importance-method
Delighting customer-importance-methodDelighting customer-importance-method
Delighting customer-importance-methodJitendra Sharma
 
The Essentials of Customer Centricity
The Essentials of Customer CentricityThe Essentials of Customer Centricity
The Essentials of Customer CentricityLemonTree Fundraising
 
Customer Centricity
Customer CentricityCustomer Centricity
Customer CentricityElijah Ezendu
 
Tips and Techniques for Closing the Sales
Tips and Techniques for Closing the SalesTips and Techniques for Closing the Sales
Tips and Techniques for Closing the SalesRobin Singh Gill
 
Telling Amazing Stories to Enhance Your Presentations
Telling Amazing Stories to Enhance Your PresentationsTelling Amazing Stories to Enhance Your Presentations
Telling Amazing Stories to Enhance Your PresentationsBoom San Agustin, CSP, CC, CL
 

Recomendados

How Can Customer Centricity Be Profitable?
How Can Customer Centricity Be Profitable?How Can Customer Centricity Be Profitable?
How Can Customer Centricity Be Profitable?Monetate
 
Towards Future Proof Customer Relations
Towards Future Proof Customer RelationsTowards Future Proof Customer Relations
Towards Future Proof Customer RelationsSteven Van Belleghem
 
50 Facts That Will Make Businesses Rethink their Customer Service
50 Facts That Will Make Businesses Rethink their Customer Service50 Facts That Will Make Businesses Rethink their Customer Service
50 Facts That Will Make Businesses Rethink their Customer ServiceDesk
 
Delighting customer-importance-method
Delighting customer-importance-methodDelighting customer-importance-method
Delighting customer-importance-methodJitendra Sharma
 
The Essentials of Customer Centricity
The Essentials of Customer CentricityThe Essentials of Customer Centricity
The Essentials of Customer CentricityLemonTree Fundraising
 
Customer Centricity
Customer CentricityCustomer Centricity
Customer CentricityElijah Ezendu
 
Tips and Techniques for Closing the Sales
Tips and Techniques for Closing the SalesTips and Techniques for Closing the Sales
Tips and Techniques for Closing the SalesRobin Singh Gill
 
Telling Amazing Stories to Enhance Your Presentations
Telling Amazing Stories to Enhance Your PresentationsTelling Amazing Stories to Enhance Your Presentations
Telling Amazing Stories to Enhance Your PresentationsBoom San Agustin, CSP, CC, CL
 
Customer Experience Management
Customer Experience ManagementCustomer Experience Management
Customer Experience ManagementRichard Randolph
 
Selling skills
Selling skillsSelling skills
Selling skillsSugata Chowdhuri
 
Customer centricity
Customer centricityCustomer centricity
Customer centricityAkash Amal
 
Customer Service in Retail Marketing
Customer Service in Retail Marketing Customer Service in Retail Marketing
Customer Service in Retail MarketingHeleen Mills
 
Cross selling presentation by sophie
Cross selling presentation by sophieCross selling presentation by sophie
Cross selling presentation by sophieSophie A.
 
Selling techniques
Selling techniquesSelling techniques
Selling techniquesshankar uppari
 
Total Customer Experience
Total Customer ExperienceTotal Customer Experience
Total Customer ExperienceSanjay Singh
 
Customer Service & What is Live Chat
Customer Service & What is Live ChatCustomer Service & What is Live Chat
Customer Service & What is Live Chatchandra bhanu
 
Building and Sustaining a Customer Centric Culture (by @peoplemetrics @katefe...
Building and Sustaining a Customer Centric Culture (by @peoplemetrics @katefe...Building and Sustaining a Customer Centric Culture (by @peoplemetrics @katefe...
Building and Sustaining a Customer Centric Culture (by @peoplemetrics @katefe...PeopleMetrics
 
Maintaining Loyal Customers and Customer Service Strategy
Maintaining Loyal Customers and Customer Service StrategyMaintaining Loyal Customers and Customer Service Strategy
Maintaining Loyal Customers and Customer Service StrategyKenny Ong
 
Build a Strong Sales Pitch When Selling Insurance
Build a Strong Sales Pitch When Selling InsuranceBuild a Strong Sales Pitch When Selling Insurance
Build a Strong Sales Pitch When Selling InsuranceSalesScripter
 
Customer Management in Life Insurance
Customer Management in Life InsuranceCustomer Management in Life Insurance
Customer Management in Life InsuranceSAS Institute India Pvt. Ltd
 
Customer care workshop
Customer care workshopCustomer care workshop
Customer care workshopWilliam Kasati
 
Vom Produkt zum Erlebnis - die größte Studie zum Brand Touchpoint Management
Vom Produkt zum Erlebnis - die größte Studie zum Brand Touchpoint ManagementVom Produkt zum Erlebnis - die größte Studie zum Brand Touchpoint Management
Vom Produkt zum Erlebnis - die größte Studie zum Brand Touchpoint ManagementBrand Trust GmbH
 
Customer journey mapping
Customer journey mappingCustomer journey mapping
Customer journey mappingErik Roscam Abbing
 
Consumer Insights PowerPoint Presentation Slides
Consumer Insights PowerPoint Presentation Slides Consumer Insights PowerPoint Presentation Slides
Consumer Insights PowerPoint Presentation Slides SlideTeam
 
Customer centricity
Customer centricityCustomer centricity
Customer centricityWadut Al Mamun
 
The secret to closing the sale
The secret to closing the saleThe secret to closing the sale
The secret to closing the saleEfrat Barzilay
 
Call Centre CRM
Call Centre CRMCall Centre CRM
Call Centre CRMjuliawitz
 
How to Design a Sales Process for B2B Sales - #1 Tool for the Dream Sales Team
How to Design a Sales Process for B2B Sales - #1 Tool for the Dream Sales Team How to Design a Sales Process for B2B Sales - #1 Tool for the Dream Sales Team
How to Design a Sales Process for B2B Sales - #1 Tool for the Dream Sales Team Daniel Nilsson
 
Content marketing guidelines 2016 2017
Content marketing guidelines 2016 2017Content marketing guidelines 2016 2017
Content marketing guidelines 2016 2017Steven Van Belleghem
 
DiSc Personality Profile Test
DiSc Personality Profile TestDiSc Personality Profile Test
DiSc Personality Profile TestNonVerbals Consulting
 

Mais conteúdo relacionado

Mais procurados

Customer Experience Management
Customer Experience ManagementCustomer Experience Management
Customer Experience ManagementRichard Randolph
 
Customer centricity
Customer centricityCustomer centricity
Customer centricityAkash Amal
 
Customer Service in Retail Marketing
Customer Service in Retail Marketing Customer Service in Retail Marketing
Customer Service in Retail MarketingHeleen Mills
 
Cross selling presentation by sophie
Cross selling presentation by sophieCross selling presentation by sophie
Cross selling presentation by sophieSophie A.
 
Total Customer Experience
Total Customer ExperienceTotal Customer Experience
Total Customer ExperienceSanjay Singh
 
Customer Service & What is Live Chat
Customer Service & What is Live ChatCustomer Service & What is Live Chat
Customer Service & What is Live Chatchandra bhanu
 
Building and Sustaining a Customer Centric Culture (by @peoplemetrics @katefe...
Building and Sustaining a Customer Centric Culture (by @peoplemetrics @katefe...Building and Sustaining a Customer Centric Culture (by @peoplemetrics @katefe...
Building and Sustaining a Customer Centric Culture (by @peoplemetrics @katefe...PeopleMetrics
 
Maintaining Loyal Customers and Customer Service Strategy
Maintaining Loyal Customers and Customer Service StrategyMaintaining Loyal Customers and Customer Service Strategy
Maintaining Loyal Customers and Customer Service StrategyKenny Ong
 
Build a Strong Sales Pitch When Selling Insurance
Build a Strong Sales Pitch When Selling InsuranceBuild a Strong Sales Pitch When Selling Insurance
Build a Strong Sales Pitch When Selling InsuranceSalesScripter
 
Customer care workshop
Customer care workshopCustomer care workshop
Customer care workshopWilliam Kasati
 
Vom Produkt zum Erlebnis - die größte Studie zum Brand Touchpoint Management
Vom Produkt zum Erlebnis - die größte Studie zum Brand Touchpoint ManagementVom Produkt zum Erlebnis - die größte Studie zum Brand Touchpoint Management
Vom Produkt zum Erlebnis - die größte Studie zum Brand Touchpoint ManagementBrand Trust GmbH
 
Consumer Insights PowerPoint Presentation Slides
Consumer Insights PowerPoint Presentation Slides Consumer Insights PowerPoint Presentation Slides
Consumer Insights PowerPoint Presentation Slides SlideTeam
 
The secret to closing the sale
The secret to closing the saleThe secret to closing the sale
The secret to closing the saleEfrat Barzilay
 
Call Centre CRM
Call Centre CRMCall Centre CRM
Call Centre CRMjuliawitz
 
How to Design a Sales Process for B2B Sales - #1 Tool for the Dream Sales Team
How to Design a Sales Process for B2B Sales - #1 Tool for the Dream Sales Team How to Design a Sales Process for B2B Sales - #1 Tool for the Dream Sales Team
How to Design a Sales Process for B2B Sales - #1 Tool for the Dream Sales Team Daniel Nilsson
 

Mais procurados (20)

Customer Experience Management
Customer Experience ManagementCustomer Experience Management
Customer Experience Management
 
Selling skills
Selling skillsSelling skills
Selling skills
 
Customer centricity
Customer centricityCustomer centricity
Customer centricity
 
Customer Service in Retail Marketing
Customer Service in Retail Marketing Customer Service in Retail Marketing
Customer Service in Retail Marketing
 
Cross selling presentation by sophie
Cross selling presentation by sophieCross selling presentation by sophie
Cross selling presentation by sophie
 
Selling techniques
Selling techniquesSelling techniques
Selling techniques
 
Total Customer Experience
Total Customer ExperienceTotal Customer Experience
Total Customer Experience
 
Customer Service & What is Live Chat
Customer Service & What is Live ChatCustomer Service & What is Live Chat
Customer Service & What is Live Chat
 
Building and Sustaining a Customer Centric Culture (by @peoplemetrics @katefe...
Building and Sustaining a Customer Centric Culture (by @peoplemetrics @katefe...Building and Sustaining a Customer Centric Culture (by @peoplemetrics @katefe...
Building and Sustaining a Customer Centric Culture (by @peoplemetrics @katefe...
 
Maintaining Loyal Customers and Customer Service Strategy
Maintaining Loyal Customers and Customer Service StrategyMaintaining Loyal Customers and Customer Service Strategy
Maintaining Loyal Customers and Customer Service Strategy
 
Build a Strong Sales Pitch When Selling Insurance
Build a Strong Sales Pitch When Selling InsuranceBuild a Strong Sales Pitch When Selling Insurance
Build a Strong Sales Pitch When Selling Insurance
 
Customer Management in Life Insurance
Customer Management in Life InsuranceCustomer Management in Life Insurance
Customer Management in Life Insurance
 
Customer care workshop
Customer care workshopCustomer care workshop
Customer care workshop
 
Vom Produkt zum Erlebnis - die größte Studie zum Brand Touchpoint Management
Vom Produkt zum Erlebnis - die größte Studie zum Brand Touchpoint ManagementVom Produkt zum Erlebnis - die größte Studie zum Brand Touchpoint Management
Vom Produkt zum Erlebnis - die größte Studie zum Brand Touchpoint Management
 
Customer journey mapping
Customer journey mappingCustomer journey mapping
Customer journey mapping
 
Consumer Insights PowerPoint Presentation Slides
Consumer Insights PowerPoint Presentation Slides Consumer Insights PowerPoint Presentation Slides
Consumer Insights PowerPoint Presentation Slides
 
Customer centricity
Customer centricityCustomer centricity
Customer centricity
 
The secret to closing the sale
The secret to closing the saleThe secret to closing the sale
The secret to closing the sale
 
Call Centre CRM
Call Centre CRMCall Centre CRM
Call Centre CRM
 
How to Design a Sales Process for B2B Sales - #1 Tool for the Dream Sales Team
How to Design a Sales Process for B2B Sales - #1 Tool for the Dream Sales Team How to Design a Sales Process for B2B Sales - #1 Tool for the Dream Sales Team
How to Design a Sales Process for B2B Sales - #1 Tool for the Dream Sales Team
 

Destaque

Content marketing guidelines 2016 2017
Content marketing guidelines 2016 2017Content marketing guidelines 2016 2017
Content marketing guidelines 2016 2017Steven Van Belleghem
 
Untangle The Mystery Of Other People's Behaviour Using The DISC Personality Test
Untangle The Mystery Of Other People's Behaviour Using The DISC Personality TestUntangle The Mystery Of Other People's Behaviour Using The DISC Personality Test
Untangle The Mystery Of Other People's Behaviour Using The DISC Personality Testtshort30
 
DISC Personality Test introduction
DISC Personality Test introductionDISC Personality Test introduction
DISC Personality Test introductionCathy Yang
 
Consumer behaviour
Consumer behaviourConsumer behaviour
Consumer behaviourSwati Sood
 
Coming of Age in a Digital World: The battle of Old Vs. New
Coming of Age in a Digital World: The battle of Old Vs. NewComing of Age in a Digital World: The battle of Old Vs. New
Coming of Age in a Digital World: The battle of Old Vs. Newseanharvey
 
Aangifte overlijden: digitaal tot en met het 'laatste' bericht
Aangifte overlijden: digitaal tot en met het 'laatste' berichtAangifte overlijden: digitaal tot en met het 'laatste' bericht
Aangifte overlijden: digitaal tot en met het 'laatste' berichtoverheidict11
 
Mijn situatie meer dan life events
Mijn situatie meer dan life eventsMijn situatie meer dan life events
Mijn situatie meer dan life eventsoverheidict11
 
Customer first without compromise
Customer first without compromiseCustomer first without compromise
Customer first without compromisePeter Hinssen
 
Six major technological advancements of era 2 part 1 - sc
Six major technological advancements of era 2 part 1 - scSix major technological advancements of era 2 part 1 - sc
Six major technological advancements of era 2 part 1 - scBeverly Zabik
 
Smartphone Market Trends
Smartphone Market TrendsSmartphone Market Trends
Smartphone Market TrendsJustin Lee
 
Baan van de Toekomst de financiële sector in 2030
Baan van de Toekomst de financiële sector in 2030Baan van de Toekomst de financiële sector in 2030
Baan van de Toekomst de financiële sector in 2030Hays Netherlands
 
The future of the Customer Relationship
The future of the Customer RelationshipThe future of the Customer Relationship
The future of the Customer RelationshipSteven Van Belleghem
 

Destaque (20)

Content marketing guidelines 2016 2017
Content marketing guidelines 2016 2017Content marketing guidelines 2016 2017
Content marketing guidelines 2016 2017
 
DiSc Personality Profile Test
DiSc Personality Profile TestDiSc Personality Profile Test
DiSc Personality Profile Test
 
Untangle The Mystery Of Other People's Behaviour Using The DISC Personality Test
Untangle The Mystery Of Other People's Behaviour Using The DISC Personality TestUntangle The Mystery Of Other People's Behaviour Using The DISC Personality Test
Untangle The Mystery Of Other People's Behaviour Using The DISC Personality Test
 
DISC Personality Test introduction
DISC Personality Test introductionDISC Personality Test introduction
DISC Personality Test introduction
 
Consumer behaviour
Consumer behaviourConsumer behaviour
Consumer behaviour
 
consumer behaviour
consumer behaviourconsumer behaviour
consumer behaviour
 
Coming of Age in a Digital World: The battle of Old Vs. New
Coming of Age in a Digital World: The battle of Old Vs. NewComing of Age in a Digital World: The battle of Old Vs. New
Coming of Age in a Digital World: The battle of Old Vs. New
 
141205 presentatie cultuur en cultuurverandering
141205 presentatie cultuur en cultuurverandering141205 presentatie cultuur en cultuurverandering
141205 presentatie cultuur en cultuurverandering
 
Aangifte overlijden: digitaal tot en met het 'laatste' bericht
Aangifte overlijden: digitaal tot en met het 'laatste' berichtAangifte overlijden: digitaal tot en met het 'laatste' bericht
Aangifte overlijden: digitaal tot en met het 'laatste' bericht
 
Positie Ondernemingsraad
Positie OndernemingsraadPositie Ondernemingsraad
Positie Ondernemingsraad
 
Mijn situatie meer dan life events
Mijn situatie meer dan life eventsMijn situatie meer dan life events
Mijn situatie meer dan life events
 
LAUNCH FLYER 2
LAUNCH FLYER 2LAUNCH FLYER 2
LAUNCH FLYER 2
 
Levenmarkt In 2020
Levenmarkt In 2020Levenmarkt In 2020
Levenmarkt In 2020
 
Customer first without compromise
Customer first without compromiseCustomer first without compromise
Customer first without compromise
 
Six major technological advancements of era 2 part 1 - sc
Six major technological advancements of era 2 part 1 - scSix major technological advancements of era 2 part 1 - sc
Six major technological advancements of era 2 part 1 - sc
 
When Digital becomes Human
When Digital becomes HumanWhen Digital becomes Human
When Digital becomes Human
 
Smartphone Market Trends
Smartphone Market TrendsSmartphone Market Trends
Smartphone Market Trends
 
Baan van de Toekomst de financiële sector in 2030
Baan van de Toekomst de financiële sector in 2030Baan van de Toekomst de financiële sector in 2030
Baan van de Toekomst de financiële sector in 2030
 
Understanding Customer Needs
Understanding Customer NeedsUnderstanding Customer Needs
Understanding Customer Needs
 
The future of the Customer Relationship
The future of the Customer RelationshipThe future of the Customer Relationship
The future of the Customer Relationship
 

Mais de Steven Van Belleghem

Customer Experience during & after the Corona Virus crisis
Customer Experience during & after the Corona Virus crisisCustomer Experience during & after the Corona Virus crisis
Customer Experience during & after the Corona Virus crisisSteven Van Belleghem
 
The Future of Customer Service: From Personal, to Self, to Crowd Service
The Future of Customer Service: From Personal, to Self, to Crowd ServiceThe Future of Customer Service: From Personal, to Self, to Crowd Service
The Future of Customer Service: From Personal, to Self, to Crowd ServiceSteven Van Belleghem
 
Imagine your customer becomes your friend
Imagine your customer becomes your friendImagine your customer becomes your friend
Imagine your customer becomes your friendSteven Van Belleghem
 
The 10 faq about social media and conversation management
The 10 faq about social media and conversation managementThe 10 faq about social media and conversation management
The 10 faq about social media and conversation managementSteven Van Belleghem
 
Make your social media channels more effective in 4 steps
Make your social media channels more effective in 4 stepsMake your social media channels more effective in 4 steps
Make your social media channels more effective in 4 stepsSteven Van Belleghem
 
The 4C's of the Conversation Company
The 4C's of the Conversation CompanyThe 4C's of the Conversation Company
The 4C's of the Conversation CompanySteven Van Belleghem
 
A six step content marketing model
A six step content marketing modelA six step content marketing model
A six step content marketing modelSteven Van Belleghem
 
Social media around the world 2011
Social media around the world 2011Social media around the world 2011
Social media around the world 2011Steven Van Belleghem
 
The Social Dynamics model: how to integrate social media in your company
The Social Dynamics model: how to integrate social media in your companyThe Social Dynamics model: how to integrate social media in your company
The Social Dynamics model: how to integrate social media in your companySteven Van Belleghem
 
In sites consulting conversation mapping
In sites consulting conversation mappingIn sites consulting conversation mapping
In sites consulting conversation mappingSteven Van Belleghem
 
How diageo's digital strategy started?
How diageo's digital strategy started?How diageo's digital strategy started?
How diageo's digital strategy started?Steven Van Belleghem
 

Mais de Steven Van Belleghem (20)

Customer Experience during & after the Corona Virus crisis
Customer Experience during & after the Corona Virus crisisCustomer Experience during & after the Corona Virus crisis
Customer Experience during & after the Corona Virus crisis
 
Re-Invent the Future
Re-Invent the FutureRe-Invent the Future
Re-Invent the Future
 
The Future of Customer Service: From Personal, to Self, to Crowd Service
The Future of Customer Service: From Personal, to Self, to Crowd ServiceThe Future of Customer Service: From Personal, to Self, to Crowd Service
The Future of Customer Service: From Personal, to Self, to Crowd Service
 
Customer first without compromise
Customer first without compromiseCustomer first without compromise
Customer first without compromise
 
Imagine your customer becomes your friend
Imagine your customer becomes your friendImagine your customer becomes your friend
Imagine your customer becomes your friend
 
The Self Service Economy
The Self Service EconomyThe Self Service Economy
The Self Service Economy
 
Get ready for Marketing 2020
Get ready for Marketing 2020Get ready for Marketing 2020
Get ready for Marketing 2020
 
The 10 faq about social media and conversation management
The 10 faq about social media and conversation managementThe 10 faq about social media and conversation management
The 10 faq about social media and conversation management
 
Make your social media channels more effective in 4 steps
Make your social media channels more effective in 4 stepsMake your social media channels more effective in 4 steps
Make your social media channels more effective in 4 steps
 
The 4C's of the Conversation Company
The 4C's of the Conversation CompanyThe 4C's of the Conversation Company
The 4C's of the Conversation Company
 
From co-creation to collaboration
From co-creation to collaborationFrom co-creation to collaboration
From co-creation to collaboration
 
The Conversation Company
The Conversation CompanyThe Conversation Company
The Conversation Company
 
A six step content marketing model
A six step content marketing modelA six step content marketing model
A six step content marketing model
 
Social Media Integration Survey
Social Media Integration SurveySocial Media Integration Survey
Social Media Integration Survey
 
Power to the people
Power to the peoplePower to the people
Power to the people
 
Social media around the world 2011
Social media around the world 2011Social media around the world 2011
Social media around the world 2011
 
Social media integration
Social media integrationSocial media integration
Social media integration
 
The Social Dynamics model: how to integrate social media in your company
The Social Dynamics model: how to integrate social media in your companyThe Social Dynamics model: how to integrate social media in your company
The Social Dynamics model: how to integrate social media in your company
 
In sites consulting conversation mapping
In sites consulting conversation mappingIn sites consulting conversation mapping
In sites consulting conversation mapping
 
How diageo's digital strategy started?
How diageo's digital strategy started?How diageo's digital strategy started?
How diageo's digital strategy started?
 

Último

Call Girls In Sector 90, (Gurgaon) Call Us. 9711911712
Call Girls In Sector 90, (Gurgaon) Call Us. 9711911712Call Girls In Sector 90, (Gurgaon) Call Us. 9711911712
Call Girls In Sector 90, (Gurgaon) Call Us. 9711911712Delhi Escorts Service
 
9643097474 Full Enjoy @24/7 Call Girls In Laxmi Nagar Delhi Ncr
9643097474 Full Enjoy @24/7 Call Girls In Laxmi Nagar Delhi Ncr9643097474 Full Enjoy @24/7 Call Girls In Laxmi Nagar Delhi Ncr
9643097474 Full Enjoy @24/7 Call Girls In Laxmi Nagar Delhi Ncrthapariya601
 
(9599264170) ↫ Call Girls In Rk Puram ↫ Delhi NCR
(9599264170) ↫ Call Girls In Rk Puram ↫ Delhi NCR(9599264170) ↫ Call Girls In Rk Puram ↫ Delhi NCR
(9599264170) ↫ Call Girls In Rk Puram ↫ Delhi NCREscort Service
 
Book Call Girls in Anand Vihar Delhi 8800357707 Escorts Service
Book Call Girls in Anand Vihar Delhi 8800357707 Escorts ServiceBook Call Girls in Anand Vihar Delhi 8800357707 Escorts Service
Book Call Girls in Anand Vihar Delhi 8800357707 Escorts Servicemonikaservice1
 
Call Girls In indirapuram Ghaziabad ¶ 9667422720 ⎷ Delhi Escorts All Star
Call Girls In indirapuram Ghaziabad ¶ 9667422720 ⎷ Delhi Escorts All StarCall Girls In indirapuram Ghaziabad ¶ 9667422720 ⎷ Delhi Escorts All Star
Call Girls In indirapuram Ghaziabad ¶ 9667422720 ⎷ Delhi Escorts All StarLipikasharma29
 
9643097474 Full Enjoy @24/7 Call Girls In Moti Nagar Delhi Ncr
9643097474 Full Enjoy @24/7 Call Girls In Moti Nagar Delhi Ncr9643097474 Full Enjoy @24/7 Call Girls In Moti Nagar Delhi Ncr
9643097474 Full Enjoy @24/7 Call Girls In Moti Nagar Delhi Ncrthapariya601
 
9643097474 Full Enjoy @24/7 Call Girls In Munirka Delhi Ncr
9643097474 Full Enjoy @24/7 Call Girls In Munirka Delhi Ncr9643097474 Full Enjoy @24/7 Call Girls In Munirka Delhi Ncr
9643097474 Full Enjoy @24/7 Call Girls In Munirka Delhi Ncrthapariya601
 
Call Girls In New Delhi Railway Station 9667422720 Top Quality Escorts Service
Call Girls In New Delhi Railway Station 9667422720 Top Quality Escorts ServiceCall Girls In New Delhi Railway Station 9667422720 Top Quality Escorts Service
Call Girls In New Delhi Railway Station 9667422720 Top Quality Escorts ServiceLipikasharma29
 
9643097474 Full Enjoy @24/7 Call Girls in Hauz Khas Delhi NCR
9643097474 Full Enjoy @24/7 Call Girls in Hauz Khas Delhi NCR9643097474 Full Enjoy @24/7 Call Girls in Hauz Khas Delhi NCR
9643097474 Full Enjoy @24/7 Call Girls in Hauz Khas Delhi NCRthapariya601
 
Call Girls In {Aerocity Delhi} 98733@20244 Indian Russian High Profile Girls ...
Call Girls In {Aerocity Delhi} 98733@20244 Indian Russian High Profile Girls ...Call Girls In {Aerocity Delhi} 98733@20244 Indian Russian High Profile Girls ...
Call Girls In {Aerocity Delhi} 98733@20244 Indian Russian High Profile Girls ...aakahthapa70
 
Genuine Call Girls In {Mahipalpur Delhi} 9667938988 Indian Russian High Profi...
Genuine Call Girls In {Mahipalpur Delhi} 9667938988 Indian Russian High Profi...Genuine Call Girls In {Mahipalpur Delhi} 9667938988 Indian Russian High Profi...
Genuine Call Girls In {Mahipalpur Delhi} 9667938988 Indian Russian High Profi...aakahthapa70
 
Call Girls In {Aerocity Delhi} 9667938988 Cheap Price Your Budget & Cash Payment
Call Girls In {Aerocity Delhi} 9667938988 Cheap Price Your Budget & Cash PaymentCall Girls In {Aerocity Delhi} 9667938988 Cheap Price Your Budget & Cash Payment
Call Girls In {Aerocity Delhi} 9667938988 Cheap Price Your Budget & Cash Paymentaakahthapa70
 
9911558886 Cash on Hand Low Costly Russian Call Girls In Naraina Vihar
9911558886 Cash on Hand Low Costly Russian Call Girls In Naraina Vihar9911558886 Cash on Hand Low Costly Russian Call Girls In Naraina Vihar
9911558886 Cash on Hand Low Costly Russian Call Girls In Naraina Viharmalikasharmakk1
 
9899855202 Call Girls In Goa This Ads Is Only For Those Clients Who Are Looki...
9899855202 Call Girls In Goa This Ads Is Only For Those Clients Who Are Looki...9899855202 Call Girls In Goa This Ads Is Only For Those Clients Who Are Looki...
9899855202 Call Girls In Goa This Ads Is Only For Those Clients Who Are Looki...delhincr993
 
FULL ENJOY Call Girls In Gurgaon Call 8588836666 Escorts Service
FULL ENJOY Call Girls In Gurgaon Call 8588836666 Escorts ServiceFULL ENJOY Call Girls In Gurgaon Call 8588836666 Escorts Service
FULL ENJOY Call Girls In Gurgaon Call 8588836666 Escorts ServiceCALLGIRLS DELHI
 
9643097474 Full Enjoy @24/7 Call Girls in Paschim Vihar Delhi NCR
9643097474 Full Enjoy @24/7 Call Girls in Paschim Vihar Delhi NCR9643097474 Full Enjoy @24/7 Call Girls in Paschim Vihar Delhi NCR
9643097474 Full Enjoy @24/7 Call Girls in Paschim Vihar Delhi NCRthapariya601
 
🔝Call Girls In INA Colony Call Us ➥ 8800357707 In Call Out Call Both With Hig...
🔝Call Girls In INA Colony Call Us ➥ 8800357707 In Call Out Call Both With Hig...🔝Call Girls In INA Colony Call Us ➥ 8800357707 In Call Out Call Both With Hig...
🔝Call Girls In INA Colony Call Us ➥ 8800357707 In Call Out Call Both With Hig...monikaservice1
 
Call Girls In {Laxmi Nagar Delhi} 9667938988 Indian Russian High Profile Girl...
Call Girls In {Laxmi Nagar Delhi} 9667938988 Indian Russian High Profile Girl...Call Girls In {Laxmi Nagar Delhi} 9667938988 Indian Russian High Profile Girl...
Call Girls In {Laxmi Nagar Delhi} 9667938988 Indian Russian High Profile Girl...aakahthapa70
 
Call Us ≽ 9643900018 ≼ Call Girls In Sarojini Nagar (Delhi)
Call Us ≽ 9643900018 ≼ Call Girls In Sarojini Nagar (Delhi)Call Us ≽ 9643900018 ≼ Call Girls In Sarojini Nagar (Delhi)
Call Us ≽ 9643900018 ≼ Call Girls In Sarojini Nagar (Delhi)ayushiverma1100
 

Último (20)

Call Girls In Sector 90, (Gurgaon) Call Us. 9711911712
Call Girls In Sector 90, (Gurgaon) Call Us. 9711911712Call Girls In Sector 90, (Gurgaon) Call Us. 9711911712
Call Girls In Sector 90, (Gurgaon) Call Us. 9711911712
 
9643097474 Full Enjoy @24/7 Call Girls In Laxmi Nagar Delhi Ncr
9643097474 Full Enjoy @24/7 Call Girls In Laxmi Nagar Delhi Ncr9643097474 Full Enjoy @24/7 Call Girls In Laxmi Nagar Delhi Ncr
9643097474 Full Enjoy @24/7 Call Girls In Laxmi Nagar Delhi Ncr
 
(9599264170) ↫ Call Girls In Rk Puram ↫ Delhi NCR
(9599264170) ↫ Call Girls In Rk Puram ↫ Delhi NCR(9599264170) ↫ Call Girls In Rk Puram ↫ Delhi NCR
(9599264170) ↫ Call Girls In Rk Puram ↫ Delhi NCR
 
Book Call Girls in Anand Vihar Delhi 8800357707 Escorts Service
Book Call Girls in Anand Vihar Delhi 8800357707 Escorts ServiceBook Call Girls in Anand Vihar Delhi 8800357707 Escorts Service
Book Call Girls in Anand Vihar Delhi 8800357707 Escorts Service
 
Call Girls In indirapuram Ghaziabad ¶ 9667422720 ⎷ Delhi Escorts All Star
Call Girls In indirapuram Ghaziabad ¶ 9667422720 ⎷ Delhi Escorts All StarCall Girls In indirapuram Ghaziabad ¶ 9667422720 ⎷ Delhi Escorts All Star
Call Girls In indirapuram Ghaziabad ¶ 9667422720 ⎷ Delhi Escorts All Star
 
9953056974 Low Rate Call Girls Delhi NCR
9953056974 Low Rate Call Girls Delhi NCR9953056974 Low Rate Call Girls Delhi NCR
9953056974 Low Rate Call Girls Delhi NCR
 
9643097474 Full Enjoy @24/7 Call Girls In Moti Nagar Delhi Ncr
9643097474 Full Enjoy @24/7 Call Girls In Moti Nagar Delhi Ncr9643097474 Full Enjoy @24/7 Call Girls In Moti Nagar Delhi Ncr
9643097474 Full Enjoy @24/7 Call Girls In Moti Nagar Delhi Ncr
 
9643097474 Full Enjoy @24/7 Call Girls In Munirka Delhi Ncr
9643097474 Full Enjoy @24/7 Call Girls In Munirka Delhi Ncr9643097474 Full Enjoy @24/7 Call Girls In Munirka Delhi Ncr
9643097474 Full Enjoy @24/7 Call Girls In Munirka Delhi Ncr
 
Call Girls In New Delhi Railway Station 9667422720 Top Quality Escorts Service
Call Girls In New Delhi Railway Station 9667422720 Top Quality Escorts ServiceCall Girls In New Delhi Railway Station 9667422720 Top Quality Escorts Service
Call Girls In New Delhi Railway Station 9667422720 Top Quality Escorts Service
 
9643097474 Full Enjoy @24/7 Call Girls in Hauz Khas Delhi NCR
9643097474 Full Enjoy @24/7 Call Girls in Hauz Khas Delhi NCR9643097474 Full Enjoy @24/7 Call Girls in Hauz Khas Delhi NCR
9643097474 Full Enjoy @24/7 Call Girls in Hauz Khas Delhi NCR
 
Call Girls In {Aerocity Delhi} 98733@20244 Indian Russian High Profile Girls ...
Call Girls In {Aerocity Delhi} 98733@20244 Indian Russian High Profile Girls ...Call Girls In {Aerocity Delhi} 98733@20244 Indian Russian High Profile Girls ...
Call Girls In {Aerocity Delhi} 98733@20244 Indian Russian High Profile Girls ...
 
Genuine Call Girls In {Mahipalpur Delhi} 9667938988 Indian Russian High Profi...
Genuine Call Girls In {Mahipalpur Delhi} 9667938988 Indian Russian High Profi...Genuine Call Girls In {Mahipalpur Delhi} 9667938988 Indian Russian High Profi...
Genuine Call Girls In {Mahipalpur Delhi} 9667938988 Indian Russian High Profi...
 
Call Girls In {Aerocity Delhi} 9667938988 Cheap Price Your Budget & Cash Payment
Call Girls In {Aerocity Delhi} 9667938988 Cheap Price Your Budget & Cash PaymentCall Girls In {Aerocity Delhi} 9667938988 Cheap Price Your Budget & Cash Payment
Call Girls In {Aerocity Delhi} 9667938988 Cheap Price Your Budget & Cash Payment
 
9911558886 Cash on Hand Low Costly Russian Call Girls In Naraina Vihar
9911558886 Cash on Hand Low Costly Russian Call Girls In Naraina Vihar9911558886 Cash on Hand Low Costly Russian Call Girls In Naraina Vihar
9911558886 Cash on Hand Low Costly Russian Call Girls In Naraina Vihar
 
9899855202 Call Girls In Goa This Ads Is Only For Those Clients Who Are Looki...
9899855202 Call Girls In Goa This Ads Is Only For Those Clients Who Are Looki...9899855202 Call Girls In Goa This Ads Is Only For Those Clients Who Are Looki...
9899855202 Call Girls In Goa This Ads Is Only For Those Clients Who Are Looki...
 
FULL ENJOY Call Girls In Gurgaon Call 8588836666 Escorts Service
FULL ENJOY Call Girls In Gurgaon Call 8588836666 Escorts ServiceFULL ENJOY Call Girls In Gurgaon Call 8588836666 Escorts Service
FULL ENJOY Call Girls In Gurgaon Call 8588836666 Escorts Service
 
9643097474 Full Enjoy @24/7 Call Girls in Paschim Vihar Delhi NCR
9643097474 Full Enjoy @24/7 Call Girls in Paschim Vihar Delhi NCR9643097474 Full Enjoy @24/7 Call Girls in Paschim Vihar Delhi NCR
9643097474 Full Enjoy @24/7 Call Girls in Paschim Vihar Delhi NCR
 
🔝Call Girls In INA Colony Call Us ➥ 8800357707 In Call Out Call Both With Hig...
🔝Call Girls In INA Colony Call Us ➥ 8800357707 In Call Out Call Both With Hig...🔝Call Girls In INA Colony Call Us ➥ 8800357707 In Call Out Call Both With Hig...
🔝Call Girls In INA Colony Call Us ➥ 8800357707 In Call Out Call Both With Hig...
 
Call Girls In {Laxmi Nagar Delhi} 9667938988 Indian Russian High Profile Girl...
Call Girls In {Laxmi Nagar Delhi} 9667938988 Indian Russian High Profile Girl...Call Girls In {Laxmi Nagar Delhi} 9667938988 Indian Russian High Profile Girl...
Call Girls In {Laxmi Nagar Delhi} 9667938988 Indian Russian High Profile Girl...
 
Call Us ≽ 9643900018 ≼ Call Girls In Sarojini Nagar (Delhi)
Call Us ≽ 9643900018 ≼ Call Girls In Sarojini Nagar (Delhi)Call Us ≽ 9643900018 ≼ Call Girls In Sarojini Nagar (Delhi)
Call Us ≽ 9643900018 ≼ Call Girls In Sarojini Nagar (Delhi)
 

Customer centric in a digital world

  • 1.
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.
  • 36.
  • 37.
  • 38.
  • 39.
  • 40.
  • 41.
  • 42.
  • 43.
  • 44.
  • 45.
  • 46.
  • 48.
  • 49.