• Strong knowledge of computer peripherals, network troubleshooting and hardware and software issues.
• Experience in installing, administering, and maintaining various software and hardware devices in a network environment.
• Proficient in Windows 7, 8, 10, and 11 and MS Office.
• Expertise in preventing virus attacks by using antivirus software and Windows Firewall.
• Ability to configure and troubleshoot local and network printer, barcode printer, and barcode scanner.
• Experience in configuring accounts, emails, and backups in Microsoft Outlook.
• Familiarity with network cabling and creating a network with the help of a switch.
• Basic knowledge of DNS, AD, DC, and DHCP.
• Basic knowledge of FortiGate 61F Firewall.
• Experience in assets maintenance and co-ordination with vendors.
• Knowledge of NVR and DVR with IP's CCTV Camera and smart Face Bio Metric Machine.
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Senior Technical Support Engineer and Lead Support Engineer
1. Dheeraj Singh
4/70, Sector 4, UIT Bhiwadi, Rajasthan 301019
(M) – 7503294123, 8448293727
Email - dheeru488@gmail.com
Objective:
To obtain a position as an IT Support Specialist where my technical skills, troubleshooting abilities,
and customer service expertise can contribute to the success of the organization.
Summary:
Highly skilled and motivated IT Support Specialist with 7 years of experience providing technical
support to end-users in various environments. Possess a solid understanding of networking,
hardware, and software installation and configuration. Proven track record of resolving complex
technical issues in a timely and efficient manner. Communication skills and the ability to work well in
a team environment.
Professional Experience:
Sr. Officer IT, Fenesta Building System (A Unit of DCM Shriram), June 2019 - present
Site Engineer, Progressive InfoTech Pvt Ltd (Site- Fenesta Building System), January 2017 -
May 2019
Site Engineer, Ensure Support Services India Ltd (Site-DCM Shriram Ltd.), September 2016 -
December 2016
Desktop Support Engineer, Shubham Clearing & Forwarding Agency, July 2013 - July 2014
Key Skills and Responsibilities:
Strong knowledge of computer peripherals, network troubleshooting and hardware and
software issues.
Experience in installing, administering, and maintaining various software and hardware
devices in a network environment.
Proficient in Windows 7, 8, 10, and 11 and MS Office.
Expertise in preventing virus attacks by using antivirus software and Windows Firewall.
Ability to configure and troubleshoot local and network printer, barcode printer, and
barcode scanner.
Experience in configuring accounts, emails, and backups in Microsoft Outlook.
Familiarity with network cabling and creating a network with the help of a switch.
Basic knowledge of DNS, AD, DC, and DHCP.
Basic knowledge of FortiGate 61F Firewall.
Experience in assets maintenance and co-ordination with vendors.
Knowledge of NVR and DVR with IP's CCTV Camera and smart Face Bio Metric Machine.
Projects:
Warehouse Management Systems (BCIL Implementation in All Factory and JOC Plant)
Digital Signature Certificate
Paperless Factory
Industrial Wi-Fi Project
CCTV setup
Smart face Attendance Machine
Asset Management
2. Professional Qualifications:
Professional Diploma in Master in Network Administration (MNA) Course from Jetking, 2014
Diploma in Information Technology (IT) from Board of Technical Education (UP), 2013
Educational Qualifications:
B.A. Final Year from Veer Bahadur Singh Purvanchal University, Jaunpur, Uttar
Pradesh, 2022
12th from U.P. Board, 2008
10th from U.P. Board, 2006
Personal Details:
Father's Name: Mr Vijay Singh
Date of Birth: 15/07/1991
Languages Known: Hindi, English
Marital Status: Married
Permanent Address: Vill-Laudah, Post-Dama, Mehnagar, Azamgarh (UP) – 276204
Date________________
Name: - Dheeraj Singh
Place________________