Introduction to RPA

1. INTRODUCTION OF RPA
By :
Megha Yadav

4. INTRODUCTION OF RPA
• Robotic process automation (RPA) is technology or software that is used to mimic
the actions of a human being who is interacting with digital systems.
• Computer software or robots are configured to work or imitate how people interact
with the systems used for business processes.

5. ROBOTIC PROCESS AUTOMATION
• RPA is the use of software with Artificial Intelligence (AI) and machine learning (ML)
capabilities to handle high-volume, repeatable tasks that previously required
humans to perform.
Some of these tasks include:
• Addressing queries
• Making calculations
• Maintaining records
• Making transactions

7. RPA FEATURES
• Rich analytical suite - RPA monitors and manages automated functions from a central
console. This console can be accessed from anywhere and offers basic metrics on robots,
servers, workflows, and more.
• Simple creation of bots - RPA tools enables the quick creation of bots by capturing mouse
clicks and keystrokes with built-in screen recorder components.
• Script less automation - RPA tools are code-free and can automate any application in any
department.
• Security - RPA tools enable the configuration and customization of encryption capabilities
to secure certain data types to defend against the interruption of network communication.
• Hosting and deployment - RPA systems can automatically deploy bots in groups of
hundreds. Hence, RPA bots can be installed on desktops and deployed on servers to access
data for repetitive tasks.

9. RPA BENEFITS
• Building a unified view of the customer.
• Increased customer satisfaction.
• Increased employee productivity.
• More accuracy and quality.
• Cost effective.
• Up to 80% reduction in AHT (Average Handle Time).
• Up to 90% reduction in ART (Average Resolution Time).