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Telecoms Today - Customer Focus- Customer Need ?

Telecoms today are
      preparing
                                     What does customer need.
    themselves to            To understand this lets have look at the Research 1 : The
 combat the number           mobile side of unified communication - July 10, 2008, By
  portability issue.                   Claudio Castelli/Ovum, Telecom Asia



                                 It says ‘The Unified Communications benefit for
   They have clearly                  mobile users will come from the greater
 understood that they           communication flexibility and efficiency. Users on
   should be getting           the move will be able to complete time-sensitive
    more customer              tasks that involve several people, either inside or
  focused and finally            outside of an enterprise organization. Contacts
   the stickiness and           will be accessible at anytime, anywhere, by the
    loyalty of their           most efficient communication channel. In addition,
   customers will be
supremely criterion for        the next step in UC will also link critical business
   success in market.           applications, offering more capability to mobile
                                                        users.’


                  “Never Miss Anything Again” - stpl@srishtitechnet.com
Some recession is foreseen , so what does Telecoms need to do ?
 we really
study hard
    

Research 2 : Three recession                 What does this mean for
 survival steps for telecom
 service providers - Oct 20,                      Telecoms ?
    2008, By Tom Nolle,
    President, CIMI Corp.


                                             Select right Essential Applications that are
                                            customer centric and balance its portfolio of
   It says ‘First, operations                  services and offerings to its customers.
 support for flexible mass-
  market services is critical.
 Second, services should be             Leverage relationships to expand your service
 built using software rather             portfolio. Do Partnership with Software solution
    than hardware. Third,                  providers who can make such applications.
 managed services, hosted
  services, SaaS and cloud                Deploy them in SaaS Model for their Customers.
 computing are likely to be
        more successful.’
                                                 Satisfy Customers and Earn More.

                    “Never Miss Anything Again” - stpl@srishtitechnet.com

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Business Strategy for Telecoms & STPL Solution for increased customers loyality

  • 1. Telecoms Today - Customer Focus- Customer Need ? Telecoms today are preparing What does customer need. themselves to To understand this lets have look at the Research 1 : The combat the number mobile side of unified communication - July 10, 2008, By portability issue. Claudio Castelli/Ovum, Telecom Asia It says ‘The Unified Communications benefit for They have clearly mobile users will come from the greater understood that they communication flexibility and efficiency. Users on should be getting the move will be able to complete time-sensitive more customer tasks that involve several people, either inside or focused and finally outside of an enterprise organization. Contacts the stickiness and will be accessible at anytime, anywhere, by the loyalty of their most efficient communication channel. In addition, customers will be supremely criterion for the next step in UC will also link critical business success in market. applications, offering more capability to mobile users.’ “Never Miss Anything Again” - stpl@srishtitechnet.com
  • 2. Some recession is foreseen , so what does Telecoms need to do ? we really study hard  Research 2 : Three recession What does this mean for survival steps for telecom service providers - Oct 20, Telecoms ? 2008, By Tom Nolle, President, CIMI Corp. Select right Essential Applications that are customer centric and balance its portfolio of It says ‘First, operations services and offerings to its customers. support for flexible mass- market services is critical. Second, services should be Leverage relationships to expand your service built using software rather portfolio. Do Partnership with Software solution than hardware. Third, providers who can make such applications. managed services, hosted services, SaaS and cloud Deploy them in SaaS Model for their Customers. computing are likely to be more successful.’ Satisfy Customers and Earn More. “Never Miss Anything Again” - stpl@srishtitechnet.com