Implementing Enterprise Tools discusses replacing legacy systems with SAP at a company to improve business processes, communications, and customer/supplier engagement. Key steps included implementing SAP for ERP and a portal, creating dynamic web content, collaboration rooms, and knowledge/document sharing to break down barriers. Lessons learned include the need for data quality planning, content ownership, change management strategies, and ongoing training. Future plans involve making it easier for customers/suppliers to do business and exposing more ERP functionality through the portal.