1. Leading Patient Satisfaction: Taking It To The Next Level Written & Presented by: Xóchitl Ybarra, M.A. Providing Excellent Care…Every Patient, Every Time.

3. Patient Satisfaction In Today’s Healthcare Environment Providing Excellent Care…Every Patient, Every Time.

8. Building a Culture on Service Excellence Providing Excellent Care…Every Patient, Every Time.

9. Would you readily become a patient in your local hospital or medical clinic? Consider This Question… Providing Excellent Care…Every Patient, Every Time.

12. Every Patient Interaction Has an Impact – Especially the Early Ones Providing excellent customer service must start the instant we make contact with the patient (whether face to face, phone, fax or email). Excellent customer service depends on every interaction…every patient, every time!  Patients see us as their partners through frightening and potentially life-changing experiences. Our interactions with them can make their healthcare experience positive and therapeutic…or negative and not beneficial. Either way they remember, and they base their loyalty on these experiences.  Providing Excellent Care…Every Patient, Every Time.

15. What Is Excellent Customer Service? Providing Excellent Care…Every Patient, Every Time.

19. Taking It to the Next Level: Ideas for Excellence Providing Excellent Care…Every Patient, Every Time.