Empathy: Beyond the Hype - Dangerous, Essential or Misunderstood?
Empathy gets a lot of hype-coverage these days. Before we jump on empathy bandwagon blindly, Pawel recommends we understand the matter a bit better and Katherine suggests we explore alternatives. In this talk, Pawel & Katherine collaboratively investigate the benefits and pitfalls of empathy based on a real life ongoing ‘experiment’ by skeptical-Pawel since 2014 when he heard hippy-Katherine claim that ‘Empathy can create negative outcomes’. To this end, Katherine will delve into rethinking and challenging our concepts of empathy (concept: is it safe?) utilizing her eastern philosophical specialization and experience as an agile/lean coach, whilst Pawel will utilize his practical experiences and experiments as a leader of software development company to explore how that reflects in the real world. They will discuss whether empathy is useful, what the pitfalls of empathy might be, how we can avoid them, what might be an alternative and suggest how you might want to apply all that on the job.
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Empathy: Beyond the Hype - Dangerous, Essential or Misunderstood?
- 1. Empathy: Beyond the Hype Dangerous, Essential or Misunderstood? Katherine Kirk Pawel Brodzinski
- 5. Collective intelligence was much more predictive in terms of succeeding in complex tasks than average individual intelligence or maximal individual intelligence. Anita Woolley Source: Anita Woolley: Collective Intelligence in Human Groups
- 6. There’s no correlation between individual intelligence and collective intelligence Source: Anita Woolley: Collective Intelligence in Human Groups
- 7. Drivers of high collective intelligence Social perceptiveness Evenness of communication
- 9. Google’s intense data collection and number crunching have led it to the same conclusions that good managers have always known. In the best teams, members listen to one another and show sensitivity to feelings and needs. Source: http://mobile.nytimes.com/2016/02/28/magazine/what-google-learned-from-its-quest-to-build-the-perfect-team.html
- 10. Empathy earns money UX at CapGemini: https://www.linkedin.com/pulse/how-empathy-maps-can- increase-your-business-revenue-19-pratik-agrawal UX at AirBnB: http://www.paulboomer.com/empathy-creates-bond-with- customers-higher-profits/ Client retention in consulting: http://blog.theentrepreneursadvisor.com/2011/02/increase-revenue- awesome-customer-service/ Hospitality in hotel industry: http://ehotelier.com/insights/2016/08/10/empathy- secret-hospitality-customer-service-sales/ Social responisbility at Tetra Pak: http://knowledge.insead.edu/csr/social- entrepreneurship/increase-revenues-with-csr-2572
- 24. Inter-being!
- 25. Thank you Katherine Kirk Pawel Brodzinski