4. “The longer you
wait, the harder it
is to provide
outstanding
customer service.”
~ William H.
Davidow
3
5. “Rule 1: The
customer is always
right. Rule 2: If the
customer is ever
wrong, re-read Rule
1.”
~ Stew Leonard
4
6. “If you build a
great experience,
customers tell
each other about
that. Word of
mouth is very
powerful.”
5 ~ Jeff Bezos
7. “If you respect the
customer as a
human being, and
truly honor their
right to be treated
fairly and honestly,
everything else ins
much easier.”
6 ~ Doug Smith
8. “One of the deep
secrets of life is
that all that is really
worth doing is
what we do for
others.”
~ Lewis Caroll
7
11. “Quality in a service
or product is not
what you put into
it. It is what the
client or customer
gets out of it.”
~ Peter Drucker
10
12. “Do what you do
so well that they
will want to see it
again and bring
their friends.”
~ Walt Disney
11
13. “When the
customer comes
first, the customer
will last.”
~ Robert Half
12
14. CONTACT US
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Parature Customer Service Software
www.parature.com
World Headquarters: 13625-B Dulles Technology Drive,
Herndon, VA 20171
Phone: +1 (703) 564-7758 Fax: +1 (703) 564-7757
Call Sales: 1-877-GO-PARATURE