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Retningslinjer for NetCom  i sosiale medier Versjon 2.0 NetCom, februar 2010
NetCom-ansatte i sosiale medier ,[object Object],[object Object],[object Object],[object Object]
8 kjappe ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Den lange versjonen – innhold: ,[object Object],[object Object],[object Object],[object Object],[object Object]
Mål for NetCom i sosiale medier ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Suksesskriterier i sosiale medier ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ansvar og roller i NetCom ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Våre ledestjerner i sosiale medier ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Lytt til ”samtalen” og vurder å svare ,[object Object],[object Object],[object Object]
Når du svarer ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Hvordan svare? ,[object Object],[object Object],[object Object],[object Object],[object Object],Tilfør alltid diskusjonen mer verdi (f.eks. lenker) Har det blitt gjort en feil, innrøm det Respekter reglene i sosiale medier
Temaer vi ikke kommenterer ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
11/02/10 Svare på en kommentar? Openness Clear sender with contact information Facts Always double-check that we are projecting the right image Tone The tone shall be crisp and clear Provide tips Refer to our own website/ other sources for more information Interaction Always follow up a comment we have responded to – new evaluation Svar Åpenhet Klar avsender med kontaktinfo Fakta Dobbeltsjekk alltid at informasjonen du gir er korrekt Tone Tonen i svaret skal være klar og tydelig Gi tips Referer til netcom.no eller andre kilder for mer info Interaksjon Følg alltid opp kommentarer du har besvart JA NEI Et skjema til hjelp Svar hvis du har tid:  - Positive kommentarer ,[object Object],[object Object],Vanskelige saker skal avsjekkes med kommunikasjonsavd. ,[object Object],[object Object],[object Object],[object Object]
Sosiale medier og krisekommunikasjon ,[object Object],[object Object],[object Object],[object Object]
 

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Sosiale Retningslinjer For NetCom