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Core Components
Overview
Detailed information available by contacting OMNINET

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Content
1. OMNITRACKER Core Components at a glance
2. OMNITRACKER Email Gateway
3. OMNITRACKER Web Gateway
4. OMNITRACKER CTI Gateway
5. OMNITRACKER Interface Gateway
6. OMNITRACKER Scanning Gateway
7. OMNITRACKER Mobile Gateway
8. OMNITRACKER GIS Gateway
9. OMNITRACKER Dashboard

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OMNITRACKER Core Components at a glance
OMNITRACKER Core Components:
Part of the OMNITRACKER Platform
Extend functionality of the
OMNITRACKER Platform

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The following OMNITRACKER Core Components are available:
OMNITRACKER Email Gateway
OMNITRACKER Web Gateway
OMNITRACKER CTI Gateway
OMNITRACKER Interface Gateway
OMNITRACKER Scanning Gateway
OMNITRACKER Mobile Gateway
OMNITRACKER GIS Gateway
OMNITRACKER Dashboard
OMNITRACKER Core Components at a glance

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OMNITRACKER Email Gateway at a glance
Route transmitted messages to a central process
Integration of different communication channels in OMNITRACKER in order
to route transmitted messages to central processing
Single Point of Contract (SPOC)
Unified Messaging
Supports automatically, rule-based process of incoming and outcoming
emails
Integration of mail server via standardisid mail protocols

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OMNITRACKER Email Gateway at glance
Advantages
Uniform exchange of data via „Unified Messaging“
Single Point of Contract (SPOC) for all message channes
Uniform interfaces
Offers automated email sending
Reducing administrative effort
Support of various message formats such as:
Email
Telefax
SMS
Telex
SNMP-Traps
Speech

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Basic functionality of OMNITRACKER
Email Gateway
OMNITRACKER Email Gateway incorporates the core component ofs
Unified Messaging for processing messages:
Inbound
Accept messages from different
channels
Automatic processing on different
mail servers
Outbound
Send out messages from
OMNITRACKER applications

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Varied areas of use
Automatically send emails generated within OMNITRACKER via SMTP or
MAPI
Receive emails from mail servers via the POP3, IMAP4 or MAPI protocols
Automatically convert emails into OMNITRACKER objects, condition and
analyse and save them
Automatically process of incoming emails via the definition of rules
OMNITRACKER Email Gateways: Areas of use

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OMNITRACKER Web Gateway at a glance
Access OMNITRACKER via platform-independent Webbrowser
Access using current web browsers, without special plugins
Based on Microsoft .NET technology
Integration in existing internet precences:
Functionalities to adapt the appearance of the Web Gateway
Integration and adaption to existing web sites
Low „Total Cost of Ownership“ (TCO), since clients are not burdened by
any installation, maintenance or update
Cost-effective 24/7 availbility of a service organisation using associated
„Self-Service“ functions

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OMNITRACKER Web Gateway at a glance
Advantages
Quick, easy and simulaneous access to data for service and support
requests
Browse folders and requests
Search for objects by full-text search
Use predefined or configurabale filters
Upload and download of attachments
Creation and modification of objects
Reducing administration effort:
Configuration settings that appply to the Windows Client also automatically
take effect in the Web Gateway
Intuitive user interface
Easy adaption of the appearance via Cascading Style Sheets (CSS)

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Base functionality of OMNITRACKER Web
Gateways
Implementation using modern Microsoft .NET technologie
Installation on the server
No need to install additional
software on the client
Contains primary functions of the
OMNITRACKER Windows
Client
Filter and search form of the OMNITRACKER Web Gateway
OMNITRACKER Web Gateway

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OMNITRACKER Web Gateways – areas of use
Areas of use
Customers input their service
requests viea the web an can track
their status
Customers can check and maintain
personnel data themselves
Use of fulltext search and filters to
seek solutions to their problem
independently
guest logins allow users access to
OMNITRACKER data:
Managing of access data for every
individual web user is unneccassary
Automatic notifications by email via
combination with OMNITRACKER
Email Gateway possible
Form of the service request in OMNITRACKER Web
Gateway

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OMNITRACKER CTI Gateway at a glance
Easy integration of telephone systems with OMNITRACKER
CTI Gateway
Concept of Telephony locations to support OMNITRACKER installations
that are configured across different area code regions and country borders
Display information on the current state of outgoing calls in a monitor
window
Telephone systems can be integrated as follows:
Via Windows TAPI (if the telephone system provides a TAPI 2.x driver)
OMNITRACKER Telephony interface to integrate non-TAPI capable
telephones
CTI: Computer Telephone Integration

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OMNITRACKER CTI Gateway at a glance
Advantages
Signaling of incoming and
outcoming calls OMNITRACKER
client
Logging of incoming and outgoing
calls:
Tracking of each call
Administration of telephony
locations
Option of developing scripts to
execute user-defined tasks in
response to incoming calls
Userfriendly adding of telephone
numbers

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Base functionality of OMNITRACKER
CTI Gateways
Concept of Telephony Location to zur Umwandlung des
Anzeigeformats
Overview Telephony
Location
Properties for Telephony Location
Supports OMNITRACKER installations,
that are configured across different
area code regions and country borders
Telephony location contains all
information necessary to process a
telephone call:
Country code
Local area code
Prefix numbers for internal and
external phone calls

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OMNITRACKER CTI Gateways - Areas of use
Areas of use
OMNITRACKER CTI Gateway supports telephone systems:
Cisco CallManager 2.4
Ericsson MD 110 (mit „Solidus eCare“)
Siemens Hicom/Hipath
Telephon Elmeg CS100
Telephon Tiptel 192
With OMNITRACKER CTI Gateway incoming calls are displayed directly in
OMNITRACKER
Monitor window for outgoing calls (via TAPI) that displays information on
the current state of the call

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OMNITRACKER Interface Gateway at a glance
Integration of external systems
Provides key functions to integrate external systems, e.g. SAP or network
management systems into OMNITRACKER
Key functions needed for data exchange are available:
Import functions
Export functions
Included reports of all import-aund export functions, e.g.:
Display of data volume
Number of occuring errors
Logged and traceable data comparison by:
Acknowledgement or error messages in both directions (import and export)
Marking of affected objects „successful/failed““

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OMNITRACKER Interface Gateway at a glance
Advantages
Exchange data via export and
import functions
Data processing is already
possible with data export Data:
Modifying, merging and splitting
data
Productive system exhibits stable
performance during export and
import processes
Execute automated time-triggered
actions using OMNITRACKER
Schedule functionality
Reports
Report: Imported lines per date

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Base functionality of OMNITRACKER
Interface Gateways
Export:
Data transport from OMNITRACKER
Source system to a folder created for
it in the Interface Gateway
Generating of an export file
Import:
Data integration from all supported
systems:
Direktly into live system
into a folder of the OMNITRACKER
Interface Gateway, transformed and
then passed to live system
Export
Import
Exchange data via export- and import functionalities

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OMNITRACKER Scanning Gateway at a glance
Acquiring a computer network´s software and hardware assets
Automated management and evaluation of inventories
Connection of commonly used inventory scanning systems to
OMNITRACKER, e.g.:
OMNITRACKER Inventory scanner: WMI-based inventory scanner, which
does not require any installation in the client
TS.Cenius©: Tally Systems patented detection technology for installed
software products
Return of Invest (ROI) attained after just 4-6 months
Workflow for managing detected software and hardware assets
Inventory scanning systems of WMI-based network software

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OMNITRACKER Scanning Gateway at a glance
Easy, automated generation of inventory data form heterogeneous IT
networks
Extensive evaluation options for the inventory data
Integrated software licensing management
Full product integration in the user´s infrastructure (technical and
organisational)
Very high product flexibility, easy to adapt to specific customer
requirements and easy to extend
Simple configuration, administration, handling
Management of large data sets (several 10.000 Assets)
Installing in the client is not required
Advantages

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Base functionality of OMNITRACKER Scanning
Gateway
Inventorying of Windows based pcs, servers and network components
Scan results are directly imported into OMNITRACKER
No separate file import is necessary
Automatically and manually data comparison between OMNITRACKER
and the inventory scanning system
„Scan-on-Login“ functionality: After a user is registered, the person´s PC
is scanned shortly thereafter
Inventorying of PCs and Servers with the help of WMI and remote
registration services

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Base functionality of OMNITRACKER Scanning
Gateway
Workflow characteristics:
Management of hardware information,
such as computer name, IP adress
Management of software information,
such as product name or version
Management of licence numbers of the
installed software
Management of administrative
information
Target/actual comparison for software
licences
Easy modifing and expanding of the
Workflows
Workflow for managing detected software and hardware assets
Workflow for managing detected software and
hardware assets in OMNITRACKER

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OMNITRACKER Mobile Gateway at a glance
Location-independent offline processing of OMNITRACKER data
Integration of field service personnel for dispatching and managing
Passing of incoming OMNITRACKER requests and messages to mobile
devices
Communication between OMNITRACKER server and mobile end devices
via mobile radio standards such as GSM, GPRS; UMTS or WLAN
Performance optimising of your service organisation in wireless mobile
service applications
Offline processing of data on mobile devices (PDA) and its
synchronisation with OMNITRACKER

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OMNITRACKER Mobile Gateway at a glance
Easy to adapt and extend to specific customers
Easy to configure, administer and handle
Very high product flexibility
High integration capability (technical and
organisational)
Very attractive price
User-selectable mobile end devices
LAN/WLAN/GPRS/UMTS supported communication
with all mobile devices
Manage large offline databases using memory expansion cards
Push technology
Advantages

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Base functionality of OMNITRACKER Mobile
Gateway
Push-Service for synchronisation
OMNITRACKER Data
Number of data and number of data
sets of the folder to be synchronised
are user-configurable
Synchronisation and processing of
attachments
Transmitting of data sets to specific
mobile end devices possible
Change-Detection-Mechanism re-
integrates modified files automatically
Push-Service to synchronise data

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OMNITRACKER GIS Gateway at a glance
Intuitively-controlled route planner
Combining OMNITRACKER with Geo Information System (GIS) Server for
graphical display of routes
Dispatching of resources
Route planner is available under in „Dispatch view“ in OMNITRACKER
Extensive route planner with access to a Geo Information System
with integrated maps

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OMNITRACKER GIS Gateway at a glance
Dispatching of resources (e.g. field
service personnel, service
technicians)
Represents the geographic positions
of objects and resources
User-friendly dispatch view
Combinable with filters and search
forms
Time information on jobs
Assigning and routing by „Drag &
Drop“
Advantages
Time-line-viewof the dispatch view

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Base functionality of OMNITRACKER
GIS Gateway
A route is a sequence of objects that
are interrelated by a predecessor/
successor relationship
Time line view:
Objects of a route are interconnected
by a small black line
Map view:
Route is shown with lines
interconnecting objects
Arrows indicate the „driving direction“
Additional path point: home location
of the resource (red flag)
Automated calculation of driving times
Route is the fundamental concept in the dispatch view
Time-line-viewand map within dispatch view

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OMNITRACKER Dashboard at a glance
Display of all essential information in your OMNITRACKER environment
Automatically update at user-defined time intervals
Easy creation of reports
Own application
Display of several reports at a glance

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OMNITRACKER Dashboard at a glance
Advantages
OMNITRACKER Dashboard
Display of selected reports in
one or more windows
Automatic updating after
preset time intervals
Intuitive operated

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Base functionality of OMNITRACKER Dashboard
form for creation own reports
All folders to which the user has
access rights in the
OMNITRACKER Client are
available to choose from
After creation reports can be
displayed in one or multiple
windows
OMNITRACKER Dashboard
requires Crystal Reports runtime
components to display reports
Functionality
For m for creation reports

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Any Questions?
Thanks for your attention!
Any Questions?
Thanks for your attention!
Questions ?
Thanks for your attention!

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OMNINET GmbH
D-90542 Eckental
sales@omninet.de – http://www.omninet.de
OMNINET Austria GmbH
A-1010 Wien
sales@omninet.at – http://www.omninet.at
OMNINET Technologies NV/SA
B-3018 Leuven
sales@omninet.be - http://www.omninet.be
OMNINET Nederland
NL-2517 Den Haag
sales@omninet.nl - http://www.omninet.nl
OMNINET Russia
RUS-Moscow 121099
sales@omninet.ru - http://www.omninet.ru
OMNINET GmbH (Schweiz)
CH-3072 Ostermundigen
sales@omninet.ch - http://www.omninet.ch
OMNINET Software Solutions