etiquette guide for business

1. Etiquette & Good Manners

2. Objectives Definition Personal and self care Introductions and greetings Dining etiquette Table manners 10 commandments No, No’ s Yes, Yes’ s Famous quotes

4. The message: authoritative, conservative, and competent

5. Men: hair, beard, dental hygiene ,nails, smells, suit, shirt and last but not least socks and shoes

7. Dining Etiquette

8. Table settings

9. Styles of Service

10. Glassware Liqueur glass Brandy snifter Port glass Alsace glass Bordeaux glass White wine glass Burgundy glass

11. Posture and Elbows Sit straight and try not to lean on the table. Keep your elbows off the table and close to the body when you are eating. On the table, mobiles, keys and what can’t be eaten doesn’t belong to it However, when you stop to talk, it is okay to rest your elbows on the table and lean forward.

12. Styles of Cutting Continental: Knife in your right hand American: Shift split

13. 10 Commandments Thou shall not jump straight into business talk Thou shall not be late Thou shall not table hop Thou shall not talk politics, diet or family Thou shall not dominate the conversation Thou shall not dawdle over the ordering or eating Thou shall not neglect the old lady next to you Thou shall not answer your mobile Thou shall not neglect the table manners Thou shall not forget to show appreciation Thou shall not leave the table unless urgent reasons

14. No, No’s Don’t salt your food before you taste Don’t push your plate or chair away Don’t rearrange or stack your dirty dishes Never tilt your chair Don’t ask people where they are going when they get up from the table If you burp, excuse your self to no one particular Never crumble crackers in your soup or blow on it Don’t chew ice or other inedible parts of the meal Put butter first on your plate, not directly onto your bread To get the last bit of soup, tilt the bowl away from you- the Tug boat goes out

15. Yes, Yes’s Always pass the salt & pepper together Need to get something out of your mouth- use your tongue & fork When in doubt, use a utensil rather than your fingers Hair in your food- don’t spoil someone else’s meal by talking about it Food in teeth, blow nose, rearrange hair- go to the restroom! Don’t like your meal- who cares- tell the host you do!

17. Words to the Wise Nothing that touched your mouth should ever directly touch the table When you are finished- place your silverware at 4 :20o’clock If you spill something don’t make a big deal about it- offer to pay for cleaning If you decide to pass on food being offered, simply say “No Thanks”- no explanation is needed Learn to try new foods when you have the opportunity- you may be confronted with unfamiliar choices in the future

18. Famous quotes Good manners will open doors that the best education cannot. Clarence Thomas Respect for ourselves guides our morals; respect for others guides our manners . Laurence Sterne Etiquette is the science of living. Emilie Post Civility costs nothing and buys everything. Lady Mary Worley Montague A person should be allowed a few redeeming vices, but never bad manners Mark Twain

19. Thank you Merci Dankeshon Gracias شكرًا

20. NADINE VON CONRAD Etiquette and Image Consultant Tel: Lebanon +961 3930480 Switzerland +41794433423 E-mail: nadine@cnadine.com Website: www.cnadine.com This presentation has been technically modified by EDUWARE