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Launching Successful Cost Take
Out Program (ECR) to Achieve
Operational Excellence

Raffaele Muscetta
“You only find out who’s been
 swimming naked when the
 tide goes out.”
                Warren Buffet.
Agenda
I. Main Drivers for ECR
“It’s not your salary that makes you
  rich, it’s your spending habits.” –
                         Charles A. Jaffe
Drivers: Commodity Indexes
10000



9000

                                                                                                                                                        Index of Non‐Fuel 
8000                                                                                                                                                    Primary Commodities 
                                                                                                                                                        (2005=100)

7000
                                                                                                                                                        Index of Industrial Inputs 
                                                                                                                                                        (2005=100)
6000

                                                                                                                                                        Metals index
5000



4000                                                                                                                                                    Average Petroleum Spot 
                                                                                                                                                        index of UK 
                                                                                                                                                        Brent, Dubai, amd West 
3000
                                                                                                                                                        Texas
                                                                                                                                                        Copper, LME, grade A 
2000                                                                                                                                                    cathodes, cif Europe


1000                                                                                                                                                    Zinc; LME, high grade, cif 
                                                                                                                                                        UK

    0
        1980M1



                 1982M1



                          1984M1



                                   1986M1



                                            1988M1



                                                     1990M1



                                                              1992M1



                                                                       1994M1



                                                                                1996M1



                                                                                         1998M1



                                                                                                  2000M1



                                                                                                           2002M1



                                                                                                                    2004M1



                                                                                                                             2006M1



                                                                                                                                      2008M1



                                                                                                                                               2010M1
Drivers for Change…
In July 2009, Ernst & Young engaged an independent market research company to
conduct a survey of 561 decision-makers on the subject of ECR. The companies
surveyed represented 11 of the largest economies in the world and 11 different
industries




  More than two-thirds of
  businesses (86%) say
  that cost consciousness
  became ”extremely
  important” in their
  company during the last
  year, compared with the
  previous two years
Main Reasons for an ECR…
Among the barriers to carrying out effective ECR 
 there have been identified:
Companies’ unwillingness may stem from anxiety that the business will appear 
weak, that competitors will take advantage of lower investment or from 
management inertia.
Difficulties in ”selling” ECR to executives and to employees in general must be 
overcome. Most companies have an element of competition between departments 
or offices.
Each is reluctant to accept that it should lower its costs – an additional concern is 
that it is a commonplace in business life that departments overspend in order to 
maintain their budgets for the following year.
There is a mis perception among employees that there is often unfair treatment 
during ECR programs. People react badly to lower rewards if they see executives 
receiving higher rewards at the same time.
Issues of recruitment and retention are intensified during ECR. Candidates are likely 
to prefer to work for a company which is expanding and increasing its 
investment, whether in people or in new business. 
When businesses undergo change programs, ECR is often dropped.
Strategic Objectives: Cash or Market Share?
Reasons for ECR in the future…
  We are likely to see ”peak oil” in the
 next 20 years and legislation to
 tackle climate change.

  The increased volatility that will
 result from these factors means that
 businesses can no longer rely on a
 safety cushion in their P&L
 forecasts…
II. Basic steps when
 launching a cost out
 programme
“Whenever you see a successful
 business, someone once made a
 courageous decision.”
                     Peter Drucker
Suits all?
Assessment
Conduct a preliminary assessment to
identify the potential savings based on:

  Financial and spend data provided/available
(bottom up-top bottom).

  Interviews with key stakeholders (including
manufacturing site visits, distribution
centers, etc).

 Market analysis on main direct materials

  Internal expertise/benchmarks from
consultants and market intelligence agencies
Addressable Spend
                    ILLUSTRATIVE
Spend Analysis… bottom-up/top-bottom




             ILLUSTRATIVE
IV. Strategic Sourcing Programme
Volume Concentration                                                               Product Specification Improvement
 Reduce/consolidate number of suppliers                                                                 Rationalize/standardize parts
 Pool volume across business units                                                                         Substitute materials‐parts
 Redistribute volume among suppliers                                                   Apply product value analysis‐value engineering
 Combine volume from different sourcing groups                                                       Use functional/black‐box buying
 Develop alliances among purchasers                                                                           Examine life cycle costs
 Rationalize/standardize parts                                      Product                              Develop long‐term contracts
                                                    Volume 
                                                                  Specification 
                                                 Concentration
                                                                 Improvement
Best Price EvaluationExploit                                                         Create
                                                                                          Joint Process Improvement
 Benchmark internal prices                                                                           Reengineer joint processes
 Renegotiate/rollback prices  Buying                                                    an       Optimize physical material flow
 Unbundle prices and model should cost
 Threaten back leverage
                              Power  Best Price 
                                                                                   Advantage
                                                                           Joint Process 
                                                                                                              Integrate logistics
                                                                                                       Support supplier’s operations 
 Use competitive bidding             Evaluation                            Improvement                                improvement
 Use commodity hedging/trading                                                               Use simultaneous engineering/joint R+D
 Index/cap prices                                                                                       Develop long term contracts
 Compare TCO among potential suppliers                                                                      Share productivity gains
 Base pricing on profitability
 Develop long term contracts
                                                    Global       Relationship 
                                                   Sourcing      Restructuring
Global Sourcing                                                                              Relationship Restructuring
 Expand geographic supply base                                                                            Analyze core competencies
 Examine new suppliers                                                                       Examine strategic make vs. buy decisions
 Capitalize on currency fluctuation                                                              Adjust degree of vertical integration
 Take advantage of trade incentives                                                                     Create market entry alliances
 Optimize counter trade                                                                                       Establish joint ventures
 Leverage second‐tier suppliers                                                                 Employ strategic alliances/partnering
                                                                                                      Establish develop key suppliers
Draft Savings Estimates.. & Strategies
                                ILLUSTRATIVE
Indirect Spending (SG&A Costs): Focus
Where to Start?
Sourcing Waves…
                                                                                                    ILLUSTRATIVE



                                                                              Steel



                                       W1                                             W2                          W3

                                                                                      Surfactants




Easy of Implementation: Contract life span, switching costs, organizational sensitivity, sourcing groups technical 
complexity, supply market complexity, level of spend
Define a timeline                                                 ILLUSTRATIVE




Organizational Commitment and Board Level sponsorship are crucial for program success
III. Organizational set up
 and Financial Transparency
Governance Approach
                                                                           ILLUSTRATIVE




A clear project organization at all levels needs to be in place for the success of the project
Loading the Program… Tracker



           ILLUSTRATIVE
Weekly/Systematic Reporting
                              ILLUSTRATIVE

                          Different ways of 
                          reporting could be 
                          drafted at this stage. 
                          Suggested best 
                          practice is to have 
           ILLUSTRATIVE   weekly reviews per 
                          saving initiative 
                          and/or Wave, showing 
                          the degree of 
                          execution or 
                          implementation (DoE 
                          or DoI), which can be 
                          presented in a color 
                          code form as per side 
                          chart…
VI. Enablers and KPI’s
Degree of Implementation



                            ILLUSTRATIVE




 Savings that are reflected at EBIT level and clearly traceable. Clear
and robust ERP set up to facilitate the traceability and data gathering
ECR… Results….
IV. DO’s and DON'ts of a
 successful implementation
To counter some of the concerns when
rolling out ECR….
DO’s: They should refer to the process as ”cost optimization” rather than cost
reduction (see “From reduction to optimization”). DONT’s: Executives with not
enough patient, and that have not developed a communications strategy (that
could stresses the improvements achieved through ECR and what they mean for
the enterprise as a whole).
DO’s: Time must be set aside for the change process to take effect, creating an
environment where employees feel like they are being treated fairly. DONT’s:
Costs saved in one part of the business that are not invested elsewhere, so that
there is still a sense of expansion and optimism.
DO’s: Executives must have enough humility to accept where cuts need to be
made, rather than DONT’s: playing competitive games with their colleagues over
budget levels.
DO’s: And finally, cost reduction and optimization need to become a
routine, normal part of business operations, DONT’s: rather than something which
is identifiably short-term and done only in response to a crisis.
DO’s: Clear definition of all terms used during the program (i.e: savings
definitions, degree of implementation or execution, etc) and Responsibilities: RACI
Chart. DONT’s: while this can be adjusted during the progress of the program not
having it defined at first is setting for failure the entire program.


                                                                                33
Reasons for non sustainable process
 Lack of sufficient monitoring and tracking

 Allowing tactical cost reductions to push
 out strategic reductions

 Making size a higher priority than
 profitability

 Losing focus on cost reduction as
 expansion gets under way or the business
 model changes
In General, to achieve Cost
Reductions, businesses must:
• Look carefully at standardization and
  centralization possibilities, especially when an
  outsourcing agent can achieve better
  economies of scale to reduce costs

• Address all operational areas, both back and
  front office, with the objective to make the
  organization as flexible and agile as possible to
  reflect the economic fluctuations other time

• Track costs carefully to help ensure that they
  rise more slowly than revenues to improve
  margins
Conclusion
Identify the key reasons for an
ECR
Develop a Plan and Communicate
Build Data
Establish a team and governance
Follow up and measure
Track compliance!!
Thanks… Q&A?




               37

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Cost Out Programs

  • 1. Launching Successful Cost Take Out Program (ECR) to Achieve Operational Excellence Raffaele Muscetta
  • 2. “You only find out who’s been swimming naked when the tide goes out.” Warren Buffet.
  • 4. I. Main Drivers for ECR
  • 5. “It’s not your salary that makes you rich, it’s your spending habits.” – Charles A. Jaffe
  • 6. Drivers: Commodity Indexes 10000 9000 Index of Non‐Fuel  8000 Primary Commodities  (2005=100) 7000 Index of Industrial Inputs  (2005=100) 6000 Metals index 5000 4000 Average Petroleum Spot  index of UK  Brent, Dubai, amd West  3000 Texas Copper, LME, grade A  2000 cathodes, cif Europe 1000 Zinc; LME, high grade, cif  UK 0 1980M1 1982M1 1984M1 1986M1 1988M1 1990M1 1992M1 1994M1 1996M1 1998M1 2000M1 2002M1 2004M1 2006M1 2008M1 2010M1
  • 8. In July 2009, Ernst & Young engaged an independent market research company to conduct a survey of 561 decision-makers on the subject of ECR. The companies surveyed represented 11 of the largest economies in the world and 11 different industries More than two-thirds of businesses (86%) say that cost consciousness became ”extremely important” in their company during the last year, compared with the previous two years
  • 9. Main Reasons for an ECR…
  • 10. Among the barriers to carrying out effective ECR  there have been identified: Companies’ unwillingness may stem from anxiety that the business will appear  weak, that competitors will take advantage of lower investment or from  management inertia. Difficulties in ”selling” ECR to executives and to employees in general must be  overcome. Most companies have an element of competition between departments  or offices. Each is reluctant to accept that it should lower its costs – an additional concern is  that it is a commonplace in business life that departments overspend in order to  maintain their budgets for the following year. There is a mis perception among employees that there is often unfair treatment  during ECR programs. People react badly to lower rewards if they see executives  receiving higher rewards at the same time. Issues of recruitment and retention are intensified during ECR. Candidates are likely  to prefer to work for a company which is expanding and increasing its  investment, whether in people or in new business.  When businesses undergo change programs, ECR is often dropped.
  • 11. Strategic Objectives: Cash or Market Share?
  • 12. Reasons for ECR in the future… We are likely to see ”peak oil” in the next 20 years and legislation to tackle climate change. The increased volatility that will result from these factors means that businesses can no longer rely on a safety cushion in their P&L forecasts…
  • 13. II. Basic steps when launching a cost out programme
  • 14. “Whenever you see a successful business, someone once made a courageous decision.” Peter Drucker
  • 16. Assessment Conduct a preliminary assessment to identify the potential savings based on: Financial and spend data provided/available (bottom up-top bottom). Interviews with key stakeholders (including manufacturing site visits, distribution centers, etc). Market analysis on main direct materials Internal expertise/benchmarks from consultants and market intelligence agencies
  • 17. Addressable Spend ILLUSTRATIVE
  • 19. IV. Strategic Sourcing Programme Volume Concentration Product Specification Improvement Reduce/consolidate number of suppliers Rationalize/standardize parts Pool volume across business units Substitute materials‐parts Redistribute volume among suppliers Apply product value analysis‐value engineering Combine volume from different sourcing groups Use functional/black‐box buying Develop alliances among purchasers Examine life cycle costs Rationalize/standardize parts Product  Develop long‐term contracts Volume  Specification  Concentration Improvement Best Price EvaluationExploit Create Joint Process Improvement Benchmark internal prices Reengineer joint processes Renegotiate/rollback prices Buying an Optimize physical material flow Unbundle prices and model should cost Threaten back leverage Power Best Price  Advantage Joint Process  Integrate logistics Support supplier’s operations  Use competitive bidding Evaluation Improvement improvement Use commodity hedging/trading Use simultaneous engineering/joint R+D Index/cap prices Develop long term contracts Compare TCO among potential suppliers Share productivity gains Base pricing on profitability Develop long term contracts Global  Relationship  Sourcing Restructuring Global Sourcing Relationship Restructuring Expand geographic supply base Analyze core competencies Examine new suppliers Examine strategic make vs. buy decisions Capitalize on currency fluctuation Adjust degree of vertical integration Take advantage of trade incentives Create market entry alliances Optimize counter trade Establish joint ventures Leverage second‐tier suppliers Employ strategic alliances/partnering Establish develop key suppliers
  • 20. Draft Savings Estimates.. & Strategies ILLUSTRATIVE
  • 21. Indirect Spending (SG&A Costs): Focus
  • 23. Sourcing Waves… ILLUSTRATIVE Steel W1 W2 W3 Surfactants Easy of Implementation: Contract life span, switching costs, organizational sensitivity, sourcing groups technical  complexity, supply market complexity, level of spend
  • 24. Define a timeline ILLUSTRATIVE Organizational Commitment and Board Level sponsorship are crucial for program success
  • 25. III. Organizational set up and Financial Transparency
  • 26. Governance Approach ILLUSTRATIVE A clear project organization at all levels needs to be in place for the success of the project
  • 27. Loading the Program… Tracker ILLUSTRATIVE
  • 28. Weekly/Systematic Reporting ILLUSTRATIVE Different ways of  reporting could be  drafted at this stage.  Suggested best  practice is to have  ILLUSTRATIVE weekly reviews per  saving initiative  and/or Wave, showing  the degree of  execution or  implementation (DoE  or DoI), which can be  presented in a color  code form as per side  chart…
  • 29. VI. Enablers and KPI’s
  • 30. Degree of Implementation ILLUSTRATIVE Savings that are reflected at EBIT level and clearly traceable. Clear and robust ERP set up to facilitate the traceability and data gathering
  • 32. IV. DO’s and DON'ts of a successful implementation
  • 33. To counter some of the concerns when rolling out ECR…. DO’s: They should refer to the process as ”cost optimization” rather than cost reduction (see “From reduction to optimization”). DONT’s: Executives with not enough patient, and that have not developed a communications strategy (that could stresses the improvements achieved through ECR and what they mean for the enterprise as a whole). DO’s: Time must be set aside for the change process to take effect, creating an environment where employees feel like they are being treated fairly. DONT’s: Costs saved in one part of the business that are not invested elsewhere, so that there is still a sense of expansion and optimism. DO’s: Executives must have enough humility to accept where cuts need to be made, rather than DONT’s: playing competitive games with their colleagues over budget levels. DO’s: And finally, cost reduction and optimization need to become a routine, normal part of business operations, DONT’s: rather than something which is identifiably short-term and done only in response to a crisis. DO’s: Clear definition of all terms used during the program (i.e: savings definitions, degree of implementation or execution, etc) and Responsibilities: RACI Chart. DONT’s: while this can be adjusted during the progress of the program not having it defined at first is setting for failure the entire program. 33
  • 34. Reasons for non sustainable process Lack of sufficient monitoring and tracking Allowing tactical cost reductions to push out strategic reductions Making size a higher priority than profitability Losing focus on cost reduction as expansion gets under way or the business model changes
  • 35. In General, to achieve Cost Reductions, businesses must: • Look carefully at standardization and centralization possibilities, especially when an outsourcing agent can achieve better economies of scale to reduce costs • Address all operational areas, both back and front office, with the objective to make the organization as flexible and agile as possible to reflect the economic fluctuations other time • Track costs carefully to help ensure that they rise more slowly than revenues to improve margins
  • 36. Conclusion Identify the key reasons for an ECR Develop a Plan and Communicate Build Data Establish a team and governance Follow up and measure Track compliance!!