The document describes a training course on quality management for projects. The objective is to qualify students to understand the connection between quality management and project success. The 16-hour course will cover topics such as quality costs, planning, assurance, control, change management and improvement processes. Students will learn standards like ISO 21500 and be able to apply quality tools and techniques. The course uses case studies, videos, group work and exercises to reinforce learning.

1. PROJECT
QUALITY
MANAGEMENT
TRAINING

2. [
TRAINING
OBJECTIVE
To qualify the student to understand the vital connection between
the quality management and the project success.
TRAINING CONTENT
At the end of the course the student will be able to:
✓✓Understand the quality cost
✓✓Plan quality policies and standards;
✓✓Identify the quality target audience
✓✓Perform Quality Assurance
✓✓Understand and apply the ISO 21500 that concerns the
quality in projects
✓✓Use the basic quality control tools in the projects
✓✓Understand and apply the configuration management
process
✓✓Assess the change requests and their impact on project
quality
© Macrosolutions SA. All rights reserved. 2/12

3. [
TRAINING
FACT SHEET
DESCRIPTION
Course number of hours. The number of days depends
COURSE DURATION
on the daily number of hours dedicated in each course.
16 Hours.
The minimum number of students suggested to ensure
NUMBER OF PARTICIPANTS
the training economic viability.
Minimum 20 students per class.
TARGET AUDIENCE
Project managers, project team members, sponsors and others stakeholders interested in the
project management process.
REQUIREMENTS
Desirable basic project management knowledge.
The language in which the training is ministered.
LANGUAGE(S)
Portuguese, English and Spanish.
LOCAL
Provided by the contractor. Worldwide attendance.
Closed classes are hired by a particular organization
CLOSED CLASSES
or group. In this case all the participants are selected/
(IN COMPANY)? chosen by the contracting organization.
Yes.
Open classes offer public access in which the
OPEN CLASSES?
registration is done by each participant, individually.
No.
Professional Development Units are the measuring
CERTIFICATION AND PDU
units issued by the Project Management Institute for
All training participants will receive a the credential holders. With these units the credential
participation certificate with 16 PMI’s PDUs. holders can maintain their certifications.
(PMI R.E.P. activity number: Macro009)
© Macrosolutions SA. All rights reserved. 3/12

4. [
TRAINING
STANDARDS AND
METHODOLOGIES
Project management standards and methodologies discussed
and addressed in the training.
Project Management Institute (PMI) UK Office of Government Commerce (OGC)
PMBOK Guide PRINCE2 (Projects in Controlled Environments)
PMI Practice Standard for Estimating MSP (Managing Successful Programmes) —
PMI Practice Standard for Earned Value Management — M_O_R (Management of Risks) —
PMI Practice Standard for Configuration P3M3 (Portfolio, Programme, and Project
—
Management Management Maturity Model)
PMI Practice Standard for Risk Management — P3O (Portfolio, Programme and Project Offices) —
PMI Practice Standard for Work Breakdown Structure MoP (Management of Portfolios) —
PMI Practice Standard for Scheduling MoV (Management of Value) —
PMI Standard for Portfolio Management —
Scrum Alliance
PMI Standard for Program Management —
Scrum Methodology —
PMI Project Manager Development Competency
—
Framework
International Project Management Association (IPMA)
Organizational Project Management Maturity Model
— ICB® IPMA Competence Baseline
(OPM3®) —
© Macrosolutions SA. All rights reserved. 4/12

5. [
TRAINING
BASIC
PROGRAM
[
COURSE OPENING
[
THE QUALITY MOVEMENT
›› Qualty stories
›› The greatest quality innovators
›› Historical lessons to be applied today
›› Quality on today’s competitive environment
[
QUALITY MANAGEMENT FUNDAMENTALS
›› What is quality?
›› The benefits of a quality management program
›› The cost of quality
›› The role of the project manager
[
QUALITY PLANNING
›› Quality planning activities
›› “Inputs” and “Outputs”
›› Stakeholder analysis and their quality expectations
›› Quality standards
›› Tools and techniques
© Macrosolutions SA. All rights reserved. 5/12

6. [
TRAINING
BASIC PROGRAM
[
QUALITY ASSURANCE (QA)
›› The role of QA in the management process
›› What a Quality Plan must contain
›› The role of QA on the project’s life cycle
›› Tools and techniques
[
QUALITY CONTROL
›› Collecting measurement data
›› Determining the process
›› Controlling the process variables
›› Quality Control Reports
›› Tools and techniques
[
CHANGE MANAGEMENT
›› The change control process
›› Configuration management related to the project scope
›› Configuration control team
[
IMPROVEMENT PROCESSES
›› Analysing collected measures
›› Evaluation and metrics
›› Variance
›› Strategies for continuous improvements
[
COMMITMENT TO QUALITY
›› Leading quality initiatives
›› Quality Management in the new millenium
›› Nurturing a corporation towards quality
[
ISO 21500
›› Standard concept and approach
›› Application to the projects context
›› ISO 21500 and the PMBOK Guide
›› ISO 21500 and PRINCE2 methodology
[
COURSE CLOSE-OUT
© Macrosolutions SA. All rights reserved. 6/12

7. [
TRAINING
PMCOASTER ®
DYNAMIC
It is a dynamics developed to simulate the real
projects environment.
Divided into teams, the participants will plan and
execute the construction of a functional high speed
roller coaster prototype for a theme park.
Students will define the work, evaluate the project
feasible budget and time in order to execute it. They will do so
concerning the time and costs constraints. Then, students will
execute and monitor the project to demonstrate the effectiveness
of the plan in adverse conditions.
The approximate duration of the dynamics is 2 hours and its main
objective is to show the interrelationship between the scope
required, deadlines and available budget. In addition, the aspects
related to the teamwork quality are directly addressed.
© Macrosolutions SA. All rights reserved. 7/12

8. [
TRAINING
PMCOASTER DYNAMIC
Features 1- Shows the direct relationship between
project SCOPE, TIME and COSTS.
2- It highlights the importance of the
DECISION MAKING in resource-limited
settings.
3- Enables participants to understand the
mechanisms directly related to the creation of
the project schedule.
© Macrosolutions SA. All rights reserved. 8/12

9. [
TRAINING
ADDITIONAL
DYNAMICS
As part of our methodology, in this course the following dynamics
will be used:
[
CASE STUDIES
› Ricardo Vargas and the Macrosolutions’ team have selected a relevant set of case studies and
exercises that allow the participants to associate real and fictional cases the to daily work.
› All case studies are appropriate to the nature of the client and the training audience.
[
VIDEOS SELECTION
› In order to facilitate the student learning, videos that cover various parts of movies,
commercials, home videos, etc. are used in the classroom environment to fix concepts and
associate technical issues with the reality of work and also to introduce new concepts.
› They are short videos with direct focus on specific topics, tools and cases.
[
GROUP WORK
› Several studies and exercises will be proposed by the instructor in order to present a particular
topic or discuss a particular approach to project management.
› Throughout the training the teamwork will be encouraged and strengthened as a mean for the
group to learn.
[
LEARNING EXERCISES
› During the training, students perform concepts retaining quick exercises. Usually the exercises
are quick and direct and involve some kind of mathematical calculation.
© Macrosolutions SA. All rights reserved. 9/12

10. [
TRAINING
EXCLUSIVE STUDENT
ACCESS AREA
In addition to the exclusive printed material,
all participants will have access to the
courseware’s electronic version, to the files
of exercises and to the work done in the
classroom.
The access is given through the restricted
site that is available and prepared by the
Macrosolutions team considering each
course that we provide. This initiative is a
pioneer in the educational market and also
anticipates trends related to the documents’
electronic management
Student Area’s on the website macrosolutions.com.br
© Macrosolutions SA. All rights reserved. 10/12

11. [
TRAINING
REQUIRED
EQUIPMENT
The equipment required for the proper realization of the course is:
[ HIGH RESOLUTION PROJECTOR (1024X768)
[ SOUND SYSTEM FOR VIDEO DISPLAY
[ INTERNET ACCESS
[ VARIABLE ILLUMINATION INSIDE THE CLASSROOM
[ 01 TABLE FOR EACH GROUP OF FIVE STUDENTS
[ 01 FLIP CHART FOR EACH GROUP OF FIVE STUDENTS
© Macrosolutions SA. All rights reserved. 11/12

12. [
TRAINING
FURTHER
INFORMATION
For further information about this course, please contact:
Phone: +55 31 3024-3003
Fax: +55 31 3024-3005
email: info@macrosolutions.com.br
© Macrosolutions SA. All rights reserved. 12/12