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Technology and data are at the heart of your ability to provide the customer with a seamless travel experience from the moment they leave the house to the moment they return. In this session we explore how to use mobile to enhance the guest experience at every step of the way.
- Take the stress out of traveling - use the latest technology to ease the pain of travel and guide the customer to their destination
- Learn how to use beacons to contextualize customer communications and ensure you add value" to the journey by pushing out useful information at the right time
- Use the latest technology to maximize on-trip mobile interactions and answer customer queries
- Updates in guest technology - mobile check-in, to door locks, kid tracking on cruise ships - which ease customer pain points?
- How is In-flight technology evolving?
- What information do customers really want to receive when traveling?