23. “According to most studies,
people’s #1 fear is public
speaking. #2 is death.
Death is number two. This
means to the average
person, if you go to a
funeral, you’re better off in
the casket than doing the
eulogy.”
47. “Once we believe in
OURSELVES,
we can risk curiosity,
wonder, spontaneous
delight, or any other
experience that
reveals the
HUMAN
SPIRIT.”
- ee cummings
72. ve learned that people will forget what yo
said, people will forget what you did, but
people will never forget how you
made them feel.”
- Maya Angelou
84. ASK TELL
PEOPLE
TASK
Analytical Driver
Amiable pressive
Indifferent Handshake
Quiet In Voice & Posture
Asks Questions
Does Not Make Statements
Tends to Lean Back
Firm Handshake
Aggressive
Tone Changes In Voice
Quick / Clear
Makes Statements
Tends to Lean Forward
85. ASK TELL
PEOPLE
TASK
Analytical Driver
Amiable pressive
Indifferent Handshake
Quiet In Voice & Posture
Asks Questions
Does Not Make Statements
Tends to Lean Back
Firm Handshake
Aggressive
Tone Changes In Voice
Quick / Clear
Makes Statements
Tends to Lean Forward
Infrequent Eye Contact
Poker Faced
Acts With Caution
Wants Facts / Details
Limited Hand Use
No Small Talk
86. ASK TELL
PEOPLE
TASK
Analytical Driver
Amiable pressive
Indifferent Handshake
Quiet In Voice & Posture
Asks Questions
Does Not Make Statements
Tends to Lean Back
Firm Handshake
Aggressive
Tone Changes In Voice
Quick / Clear
Makes Statements
Tends to Lean Forward
Infrequent Eye Contact
Poker Faced
Acts With Caution
Wants Facts / Details
Limited Hand Use
No Small Talk
Great Eye Contact
Animated / Facial Expressions
Smiles / Nods / Frowns
Little Effort For Facts
Hands Free / Palms Open Up
Shares Personal Feelings
87. Analytical Driver
Amiable Expressive
THE WAY THEY TALK
• STATES & COMMANDS
• DIRECT ASSERTION
• STATES & COMMANDS
• DIRECT ASSERTION
• ENQUIRES
• INDIRECT ASSERTION
• ENQUIRES
• INDIRECT ASSERTION
88. Analytical Driver
Amiable Expressive
TONE OF SPEECH
• LOUDER
• USES VOICE TO EMPHASIZE
POINTS
• QUIETER
• DOES NOT VARY VOICE MUCH
• LOUDER
• USES VOICE TO EMPHASIZE
POINTS
• GETS EASILY EXCITED
• QUIETER
• DOES NOT VARY VOICE MUCH
89. Analytical Driver
Amiable Expressive
LISTENING PATTERN
• POOR LISTENER
• CONTROLS CONVERSATION
• INTERRUPTS
• SUMMARIZES
• LISTENS – BUT DOESN’T
LOOK LIKE THEY ARE
• LISTENS
• REACTS TO WHAT YOU SAY
• TALKS A LOT
• GOOD LISTENER
• REACTS TO WHAT YOU SAY
• CARES
90. WHEN DEALING WITH
DRIVER
DO’S:
• FOCUS ON PRESENT
• BE BRIEF
• SHORT-TERM RESULTS
• GIVE OPTIONS
• LET THEM “FEEL” IN CONTROL
DONT’S:
• FOCUS ON FUTURE
• GIVE TOO MUCH INFO
• BE AMBIGUOUS
• GET PERSONAL
• BACK DOWN
91. WHEN DEALING WITH
EXPRESSIVE
DO’S:
• FOCUS ON FUTURE
• TELL STORIES
• SEEK THEIR INPUT
• COMPLIMENT THEM
• ENCOURAGE CREATIVITY
DONT’S:
• GET STRAIGHT DOWN TO BIZ
• DWELL ON DETAILS
• BE IMPATIENT WITH TANGENTS
• BE TOO SERIOUS
• PUT DOWN ENTHUSIASM
92. WHEN DEALING WITH
AMIABLE
DO’S:
• FOCUS ON TRADITION
• BE FLEXIBLE
• BE PERSONAL
• ALLOW TIME TO “FEEL GOOD”
• EMPHASIZE TEAM APPROACH
DONT’S:
• PUSH FOR TOO MUCH DETAIL
• HURRY THEM
• BE COOL OR IMPERSONAL
• CONFRONT
• ATTACK
93. WHEN DEALING WITH
ANALYTICAL
DO’S:
• FOCUS ON PAST, PRESENT
& FUTURE
• TALK FACTS
• FOCUS ON DETAILS
• TELL EXACTLY WHAT YOU
WILL DO
• ALLOW TIME TO PONDER
• ASSURE THEY ARE RIGHT
DONT’S:
• BE VAGUE OR ILLOGICAL
• BE INTOLERANT OF DETAILS
• OVERLOOK THE PAST
• RUSH
• BE OVERLY CASUAL