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H A R D T O R E A C H U S E R S
E A S Y T O R E A C H P L A C E S
A B O U T U S
M I C H A E L 

C R A B B
R A C H E L 

M E N Z I E S
@ m i k e _ c r a b b @ r a c h e l _ m e n z i e s
P E O P L E L I K E M E
Hard to Reach Users in Easy to Reach Places
U S E R C E N T R E D
The aim of this research project is to develop an accessible office
workstation for a disabled user.
This includes investigating the various types of input and output devices
that are currently available and can be used by a disabled user, and
incorporating a selection of these in a workstation application, thereby
increasing the bandwidth available to each user.
Extraordinary Computer/Human Operation
Journal of Rehabilitation Research and Development
Volume 28, Issue 1
The aim of this research project is to develop an accessible office
workstation for a disabled user.
This includes investigating the various types of input and output devices
that are currently available and can be used by a disabled user, and
incorporating a selection of these in a workstation application, thereby
increasing the bandwidth available to each user.
Extraordinary Computer/Human Operation
Journal of Rehabilitation Research and Development
Volume 28, Issue 1
1991
Hard to Reach Users in Easy to Reach Places
Hard to Reach Users in Easy to Reach Places
H A R D T O R E A C H ?
W H A T D O W E M E A N B Y
O L D E R
A D U L T S
A A C
U S E R S
A P H A S I A
O L D E R
A D U L T S
D R O P I N S E S S I O N
4 D A Y S A W E E K 1 0 : 0 0 - 1 2 : 0 0
E X A M P L E P R O J E C T
• W e b I n t e r f a c e s f o r O l d e r A d u l t s
• S e a r c h I n t e r f a c e C o m p a r i s o n s
C H A R A C T E R I S T I C S
6 5 + Y e a r s O l d
S t a n d a r d I s s u e s f a c e d b y O A p o p u l a t i o n
A A C
U S E R S
D R O P I N S E S S I O N
E X A M P L E P R O J E C T
C H A R A C T E R I S T I C S
1 D A Y A W E E K 1 2 : 0 0 - 1 4 : 0 0
A u g m e n t a t i v e a n d A l t e r n a t i v e C o m m u n i c a t i o n
• B o a r d G a m e s f o r A A C U s e r s
• H o w w a s S c h o o l t o d a y
A P H A S I A
D R O P I N S E S S I O N
E X A M P L E P R O J E C T
C H A R A C T E R I S T I C S
1 D A Y A W E E K 1 2 : 0 0 - 1 4 : 0 0
L a n g u a g e I m p a i r m e n t , c o m m o n l y c a u s e d
f r o m a s t r o k e
• W e b I n t e r f a c e s f o r O l d e r A d u l t s
• S e a r c h I n t e r f a c e C o m p a r i s o n s
T H E U S E R C E N T R E
C R E A T E S V A L U E F O R …
B Y T E S A N D B L E T H E R S
T H E U S E R C E N T R E
2 0 0 5
U S E R C E N T R E O P E N S
D R O P I N
S E S S I O N S
R E S E A R C H
P A R T I C I P A T I O N
T E A C H I N G
D E V E L O P M E N T
D R P A U L A F O R B E S
U N I V E R S I T Y C O O R D I N A T O R
2 0 0 5 - 2 0 1 2
U S E R C E N T R E C O M M I T T E E
C O O R D I N A T I O N G R O U P
2 0 1 2 - O N W A R D S
T H E U S E R C E N T R E H A S I N T R O D U C E D M E T O T H E
I N T E R N E T A L L O W I N G M E T O D E V E L O P M Y I N T E R E S T
I N P H O T O G R A P H Y .
L E A R N I N G T O N A V I G A T E T H E I N T E R N E T H A S O P E N E D
U P A W H O L E N E W W O R L D O F K N O W L E D G E F O R M E
Hard to Reach Users in Easy to Reach Places
Hard to Reach Users in Easy to Reach Places
Hard to Reach Users in Easy to Reach Places
A pool of representative users for accessibility research: seeing through the eyes of the users
doi://10.1145/2845088
Hard to Reach Users in Easy to Reach Places
R E S E A R C H
W O R K S H O P S
F O C U S 

G R O U P S
C O - D E S I G N 

W O R K S H O P S
Q U E S T I O N N A I R E S /
S U R V E Y S
I N T E R V I E W S
E X P E R I M E N T A L 

S T U D I E S
• T H E S T U D Y O F E L D E R L Y D R I V E R S
• A P R O T O C O L F O R S O F T W A R E - S U P P O R T E D I N T E R A C T I O N
W I T H B R O A D C A S T D E B A T E S
• P E R S U A S I V E D I A L O G U E I N T E L E C A R E : P R O M O T I N G A N D
E N C O U R A G I N G S O C I A L I N T E R A C T I O N F O R O L D E R
A D U L T S
• I N V E S T I G A T I N G R E C O M M E N D A T I O N S F O R I N C L U S I V E
S O C I A L N E T W O R K I N G A N D O L D E R A D U L T S
• C O - D E S I G N I N G A P P E A L I N G W E A R A B L E S W I T H C A R E
H O M E R E S I D E N T S
• A Q U E S T I O N N A I R E T O G A U G E O L D E R A D U L T S ’ I N T E R E S T
I N U S I N G M O B I L E P H O N E S A S M E M O R Y A I D S
• D E S I G N I N G F O R I N D I V I D U A L S : U S A B L E T O U C H - S C R E E N
I N T E R A C T I O N T H R O U G H S H A R E D U S E R M O D E L S
• A G E - S P E C I F I C P R E D I C T I V E M O D E L S O F H U M A N
P E R F O R M A N C E
• A G E , T E C H N O L O G Y U S A G E , A N D C O G N I T I V E
C H A R A C T E R I S T I C S I N R E L A T I O N T O P E R C E I V E D
D I S O R I E N T A T I O N A N D R E P O R T E D W E B S I T E E A S E O F U S E
https://vimeo.com/41354629 - Social Inclusion Through the Digital Economy (2007)
C O N S E N T P R O C E S S
B E N E F I T O F A G A T E K E E P E R
S T R A I G H T T A L K I N G G R O U P
T H E U S E R C E N T R E
R E P L A C E O R S U P P O R T
C O M M U N I C A T I V E I N T E N T
V A R I E D L E V E L S O F T E C H N O L O G Y
V A R I E D L E V E L S O F L I T E R A C Y
“Great session. Good to help overcome first impressions and to
see complex communication people just like other people.”
A C E - L P
S T O R I E S
A T T H E
D E N T I S T
H O W
W A S
S C H O O L
T O D A Y
P H O N I C S T I C K
G A T E K E E P E R
P R O T E C T I O N O F V U L N E R A B L E G R O U P S
U N D E R 1 8 s
E X T E N D E D C O N S E N T F O R M
Ethical Considerations
T A P A N D T A L K
T H E U S E R C E N T R E
Hard to Reach Users in Easy to Reach Places
Hard to Reach Users in Easy to Reach Places
8 - W E E K P R O J E C T
F I E L D T R I P S
B U I L D I N G A C O M M U N I T Y
Tap & Talk & See
G A T E K E E P E R
S U P P O R T F R O M N H S S T A F F
F R U S T R A T I O N
Ethical Considerations
K E Y L E S S O N S
O L D E R
A D U L T S
A A C
U S E R S
A P H A S I A
Hard to Reach Users in Easy to Reach Places
B U Y I N F R O M A L L S T A K E H O L D E R S
UNIVERSITY
RESEARCHERS
TEACHERS
USERS
GATEKEEPER
1. D E S I G N A T E D S P A C E
2. D O N ’ T R U S H I T
3. S E N S E O F B E L O N G I N G
4. C O M M U N I C A T I O N W I T H I N T H E G R O U P
5. E T H I C A L C O N S I D E R A T I O N S
C O M M O N T H E M E S
BY PROVIDING APPROPRIATE SPACE AND SENSE OF BELONGING ….
A COMMUNITY EMERGES
Hard to Reach Users in Easy to Reach Places
T H E U S E R C E N T R E

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Hard to Reach Users in Easy to Reach Places

  • 1. H A R D T O R E A C H U S E R S E A S Y T O R E A C H P L A C E S
  • 2. A B O U T U S M I C H A E L 
 C R A B B R A C H E L 
 M E N Z I E S @ m i k e _ c r a b b @ r a c h e l _ m e n z i e s
  • 3. P E O P L E L I K E M E
  • 5. U S E R C E N T R E D
  • 6. The aim of this research project is to develop an accessible office workstation for a disabled user. This includes investigating the various types of input and output devices that are currently available and can be used by a disabled user, and incorporating a selection of these in a workstation application, thereby increasing the bandwidth available to each user. Extraordinary Computer/Human Operation Journal of Rehabilitation Research and Development Volume 28, Issue 1
  • 7. The aim of this research project is to develop an accessible office workstation for a disabled user. This includes investigating the various types of input and output devices that are currently available and can be used by a disabled user, and incorporating a selection of these in a workstation application, thereby increasing the bandwidth available to each user. Extraordinary Computer/Human Operation Journal of Rehabilitation Research and Development Volume 28, Issue 1 1991
  • 10. H A R D T O R E A C H ? W H A T D O W E M E A N B Y
  • 11. O L D E R A D U L T S A A C U S E R S A P H A S I A
  • 12. O L D E R A D U L T S D R O P I N S E S S I O N 4 D A Y S A W E E K 1 0 : 0 0 - 1 2 : 0 0 E X A M P L E P R O J E C T • W e b I n t e r f a c e s f o r O l d e r A d u l t s • S e a r c h I n t e r f a c e C o m p a r i s o n s C H A R A C T E R I S T I C S 6 5 + Y e a r s O l d S t a n d a r d I s s u e s f a c e d b y O A p o p u l a t i o n
  • 13. A A C U S E R S D R O P I N S E S S I O N E X A M P L E P R O J E C T C H A R A C T E R I S T I C S 1 D A Y A W E E K 1 2 : 0 0 - 1 4 : 0 0 A u g m e n t a t i v e a n d A l t e r n a t i v e C o m m u n i c a t i o n • B o a r d G a m e s f o r A A C U s e r s • H o w w a s S c h o o l t o d a y
  • 14. A P H A S I A D R O P I N S E S S I O N E X A M P L E P R O J E C T C H A R A C T E R I S T I C S 1 D A Y A W E E K 1 2 : 0 0 - 1 4 : 0 0 L a n g u a g e I m p a i r m e n t , c o m m o n l y c a u s e d f r o m a s t r o k e • W e b I n t e r f a c e s f o r O l d e r A d u l t s • S e a r c h I n t e r f a c e C o m p a r i s o n s
  • 15. T H E U S E R C E N T R E
  • 16. C R E A T E S V A L U E F O R …
  • 17. B Y T E S A N D B L E T H E R S T H E U S E R C E N T R E
  • 18. 2 0 0 5 U S E R C E N T R E O P E N S D R O P I N S E S S I O N S R E S E A R C H P A R T I C I P A T I O N T E A C H I N G D E V E L O P M E N T
  • 19. D R P A U L A F O R B E S U N I V E R S I T Y C O O R D I N A T O R 2 0 0 5 - 2 0 1 2 U S E R C E N T R E C O M M I T T E E C O O R D I N A T I O N G R O U P 2 0 1 2 - O N W A R D S
  • 20. T H E U S E R C E N T R E H A S I N T R O D U C E D M E T O T H E I N T E R N E T A L L O W I N G M E T O D E V E L O P M Y I N T E R E S T I N P H O T O G R A P H Y . L E A R N I N G T O N A V I G A T E T H E I N T E R N E T H A S O P E N E D U P A W H O L E N E W W O R L D O F K N O W L E D G E F O R M E
  • 24. A pool of representative users for accessibility research: seeing through the eyes of the users doi://10.1145/2845088
  • 26. R E S E A R C H W O R K S H O P S F O C U S 
 G R O U P S C O - D E S I G N 
 W O R K S H O P S Q U E S T I O N N A I R E S / S U R V E Y S I N T E R V I E W S E X P E R I M E N T A L 
 S T U D I E S • T H E S T U D Y O F E L D E R L Y D R I V E R S • A P R O T O C O L F O R S O F T W A R E - S U P P O R T E D I N T E R A C T I O N W I T H B R O A D C A S T D E B A T E S • P E R S U A S I V E D I A L O G U E I N T E L E C A R E : P R O M O T I N G A N D E N C O U R A G I N G S O C I A L I N T E R A C T I O N F O R O L D E R A D U L T S • I N V E S T I G A T I N G R E C O M M E N D A T I O N S F O R I N C L U S I V E S O C I A L N E T W O R K I N G A N D O L D E R A D U L T S • C O - D E S I G N I N G A P P E A L I N G W E A R A B L E S W I T H C A R E H O M E R E S I D E N T S • A Q U E S T I O N N A I R E T O G A U G E O L D E R A D U L T S ’ I N T E R E S T I N U S I N G M O B I L E P H O N E S A S M E M O R Y A I D S • D E S I G N I N G F O R I N D I V I D U A L S : U S A B L E T O U C H - S C R E E N I N T E R A C T I O N T H R O U G H S H A R E D U S E R M O D E L S • A G E - S P E C I F I C P R E D I C T I V E M O D E L S O F H U M A N P E R F O R M A N C E • A G E , T E C H N O L O G Y U S A G E , A N D C O G N I T I V E C H A R A C T E R I S T I C S I N R E L A T I O N T O P E R C E I V E D D I S O R I E N T A T I O N A N D R E P O R T E D W E B S I T E E A S E O F U S E
  • 27. https://vimeo.com/41354629 - Social Inclusion Through the Digital Economy (2007)
  • 28. C O N S E N T P R O C E S S
  • 29. B E N E F I T O F A G A T E K E E P E R
  • 30. S T R A I G H T T A L K I N G G R O U P T H E U S E R C E N T R E
  • 31. R E P L A C E O R S U P P O R T C O M M U N I C A T I V E I N T E N T V A R I E D L E V E L S O F T E C H N O L O G Y V A R I E D L E V E L S O F L I T E R A C Y
  • 32. “Great session. Good to help overcome first impressions and to see complex communication people just like other people.”
  • 33. A C E - L P S T O R I E S A T T H E D E N T I S T H O W W A S S C H O O L T O D A Y P H O N I C S T I C K
  • 34. G A T E K E E P E R P R O T E C T I O N O F V U L N E R A B L E G R O U P S U N D E R 1 8 s E X T E N D E D C O N S E N T F O R M Ethical Considerations
  • 35. T A P A N D T A L K T H E U S E R C E N T R E
  • 38. 8 - W E E K P R O J E C T F I E L D T R I P S B U I L D I N G A C O M M U N I T Y Tap & Talk & See
  • 39. G A T E K E E P E R S U P P O R T F R O M N H S S T A F F F R U S T R A T I O N Ethical Considerations
  • 40. K E Y L E S S O N S
  • 41. O L D E R A D U L T S A A C U S E R S A P H A S I A
  • 43. B U Y I N F R O M A L L S T A K E H O L D E R S UNIVERSITY RESEARCHERS TEACHERS USERS GATEKEEPER
  • 44. 1. D E S I G N A T E D S P A C E 2. D O N ’ T R U S H I T 3. S E N S E O F B E L O N G I N G 4. C O M M U N I C A T I O N W I T H I N T H E G R O U P 5. E T H I C A L C O N S I D E R A T I O N S C O M M O N T H E M E S
  • 45. BY PROVIDING APPROPRIATE SPACE AND SENSE OF BELONGING …. A COMMUNITY EMERGES
  • 47. T H E U S E R C E N T R E