This document discusses managing live chats on a digital learning environment. It covers what web chats are, including that they are text-based and synchronous. It also discusses structuring chats as one-to-one, one-to-many, or many-to-many. Examples of using chats in e-learning include asking experts questions, discussing issues to enhance understanding, and post-course support. It provides tips for making chats successful, such as having a facilitator and purpose, recognizing contributions, typing fast, seeding content, and letting debate happen.