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Koreen Pagano
Director, Product Management, lynda.com at LinkedIn
Author of Immersive Learning
@koreenpagano
Tweet today’s session #SU310 #ATD2015
http://learningintandem.com
What’s a PNL?
Business Metrics for Learning Professionals
ROI
Return on Investment
$ Training $$$
not
BIG
data
Return on Investment
What do you want in return?
More money
Less cost
What’s a
PNL?
Cost
Revenue
Profitability
Metrics that
DON’T
matter.
Time in training.
Courses
completed.
Passing scores.
Number of attempts.
What do you value?
Fast.
Cheap.
Good.
What is a PNL? Business Metrics for Learning Professionals
What is a PNL? Business Metrics for Learning Professionals
What is a PNL? Business Metrics for Learning Professionals
What is a PNL? Business Metrics for Learning Professionals
80% common business
success metrics.
20% snowflake
metrics.
Stakeholders.
Employees.
Customers.
Fast.
Cheap.
Good.
What is a PNL? Business Metrics for Learning Professionals
What is a PNL? Business Metrics for Learning Professionals
For each person...
How do you measure
success?
Performance metrics.
Not
learning
metrics.
Learning metrics should
match business metrics.
Know what kind of
snowflake you are.
Speak the language of
the business (metrics
that matter).
Thank you.
@koreenpagano
koreen@lynda.com
www.learningintandem.com
www.lynda.com
My book is available at the
ATD Store
or
td.org/immerse!

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  1. Storyline Characters Theme Tone Assessment/Scoring Feedback User Experience
  2. Storyline Characters Theme Tone Assessment/Scoring Feedback User Experience