presented for RUSA at ALA 2012, Anaheim, CA.

1. Is virtual reference
worth the effort?
Julie Strange
Amer ic a n Li bra ry Ass oc iati on, Ju ne 2012

2. virtual reference
will save the day

3. our core values
Acc ess Service
Colla
Play bora
tion
lu ti on
Re vo
Relationships

4. we break down barriers
(ninja style)
Ac ce s s

5. we expand the library’s
effective service hours
(like a boss)
Ac ce s s

6. we improve the model
(transcripts ftw)
S e r v ic e

7. we play well with others
(and don’t run with scissors)
C o ll a b o rat io n

8. we won’t stop playing
(and therefore won’t get old)
P lay

9. we build good
relationships
(communication is key)
Re lat io n sh ip s

10. we will lead the
revolution
(and it will be youtubed)
Re v o lu t io n

11. customer love
“I wouldn’t mind a few more potholes
if it meant funding services like this.”

12. strangelibrarian.org
julie.strange@gmail.com, @strnglibrarian
t h a n k yo u !