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John Mancini
                         President, AIIM
                         Twitter and LinkedIn = Jmancini77
                         Blog = DigitalLandfill.org




Information Opportunities in the
Social, Local & Mobile Era
The	
  Chessboard	
  Fable	
  
Engagement is the Objective.
aiim.org/futurehistory	
  
Systems	
  of	
  Engagement	
  
                                                                                                    Social	
  and	
  
      Era	
         Mainframe	
              Mini	
             PC	
           Internet	
  
                                                                                                      Cloud	
  

                                       Systems	
  of	
  Record	
  

    Years	
         1960-­‐1975	
        1975-­‐1992	
     1992-­‐2001	
     2001-­‐2009	
          2010-­‐2015	
  



  Typical	
  
                      A	
  batch	
         A	
  dept	
         A	
                                      An	
  
   thing	
                                                                   A	
  web	
  page	
  
                       trans	
             process	
       document	
                               interacQon	
  
 managed	
  


Best	
  known	
                            Digital	
  
                         IBM	
                             MicrosoN	
           Google	
            Facebook	
  
 company	
                               Equipment	
  


                                                                                                      Social	
  
 Content	
                                  Image	
        Document	
          Content	
  
                    Microfilm	
                                                                       Business	
  
mgmt	
  focus	
                             Mgmt	
           Mgmt	
             Mgmt	
  
                                                                                                     Systems	
  
Considera*on	
              Systems	
  of	
  Record	
             Systems	
  of	
  Engagement	
  
Focus	
                     TransacQons	
                         InteracQons	
  
Governance	
                Command	
  &	
  Control	
             CollaboraQon	
  
Core	
  Elements	
          Facts	
  &	
  Commitments	
           Ideas	
  &	
  Nuances	
  
Value	
                     Single	
  Source	
  of	
  Truth	
     Discovery	
  &	
  Dialog	
  
Standard	
                  Accurate	
  &	
  Complete	
           Immediate	
  &	
  Accessible	
  
Content	
                   Authored	
                            Communal	
  
Primary	
  Record	
  Type	
   Documents	
                         ConversaQons	
  
Searchability	
             Easy	
                                Hard	
  
Usability	
                 User	
  is	
  trained	
               User	
  “knows”	
  	
  
Accessibility	
             Regulated	
  &	
  Contained	
         Ad	
  Hoc	
  &	
  Open	
  
RetenQon	
                  Permanent	
                           Transient	
  
Policy	
  Focus	
           Security	
  (Protect	
  Assets)	
     Privacy	
  (Protect	
  Users)	
  
The Business Needs to Reclaim IT Leadership.
Every Revolution Needs a Manifesto
AIIM.org/OccupyIT – FREE eBook
Every Revolution Needs a Manifesto – and a Marx
"A child of five would
understand this. Send
someone to fetch a child
of five.”




 AIIM.org/OccupyIT – FREE eBook
Our Demands.
#1 – Commit to the Cloud.
#1 – Commit to the Cloud.

 1.  60 percent of organizations are ready to
     embrace cloud computing. [IBM CIO Survey]
 2.  The market for virtual private cloud solutions
     will grow from $7.5 billion in 2011 to $66.4
     billion in 2020. [Forrester]
 3.  However, 1/3 of organizations still unlikely to
     use cloud-based or SaaS solutions. [AIIM]
#2 – Mobilize Everything.
#2 – Mobilize Everything.

 1.  67% of organizations believe mobile important
     or very important to shaping processes. [AIIM]
 2.  The median organization that has “mobilized”
     a process responds 2.7X faster. [AIIM]
 3.  However, 76% of organizations have no
     mobile processes. [AIIM]
 4.  Only 2.5% of the processes that could be
     mobile are. [AIIM]
#3 – Make the Business Social.
#3 – Make the Business Social.

 1.  70% of young professionals have “friended”
     either their colleagues, their manager, or both.
     [Cisco]
 2.  68% of young professionals believe that
     company-issued devices should be available
     for both work and play. [Cisco]
 3.  51% of organizations consider social business
     to be “Imperative” or “Significant” [AIIM]
#4 – Digitize Anything That Moves.
#4 – Digitize Anything That Moves.

 1.  The median cost to process a paper invoice is
     still > $9. [AIIM]
 2.  52% of organizations have yet to adopt any
     automated AP systems. [AIIM]
 3.  Median % of processes that could be paper
     free that actually are = 14%. [AIIM]
 4.  45% of documents that are scanned are “born
     digital” [AIIM]
#5 - Prepare for Extreme Information Management.
#5 - Prepare for Extreme Information Management.

1.  The amount of information will grow by 44X by
    2020 and the # of containers by 67X. [IDC]
2.  The # of IT staff will grow by 1.4X [IDC]
3.  Two-thirds of organizations have an
    Information Management Strategy, only 22%
    use it. [AIIM]
4.  79% of organizations have an Information
    Retention policy, but only 32% enforce it.
    [AIIM]
The Revolution will be led by a new breed of
Information Professional.
Not just IT.
Not just Process People.
Not just Lawyers.
Not just Records Managers.
These are Information professionals.
                                                                                         IT	
  Legal	
  professional	
  
                                          Risk/Liability	
  Focus	
                        Records	
  Manager	
  
                                                                                            Digital	
  Archivist	
  

                                                                                       Business	
  Process	
  Owners	
  
            Professionals	
  
            InformaQon	
  



                                                  Value	
  Focus	
                          Business	
  Analyst	
  
                                                                                         Knowledge	
  Manager	
  
                                                                                      InformaQon/Data	
  ScienQst	
  

                                                                                      Ent	
  InformaQon	
  Manager	
  
                                           Governance	
  Focus	
  
                                                                                          Info/Data	
  Stewards	
  
                                                                                      Ent	
  InformaQon	
  Architect	
  

                                                  Social	
  Focus	
                      InformaQon	
  Curators	
  
                                                                                        Community	
  Managers	
  

 Most	
  roles	
  from	
  Deb	
  Logan	
  and	
  Regina	
  Casonata,	
  Gartner	
  
The demand for information professionals will
   grow by 50% by 2015.




Information Professionals can put these skills in
CONTEXT.
Information Professionals Matter.




AIIM.org/certification
Join the Revolution on Facebook
http://www.facebook.com/occupyITmanifesto
AIIM.org/OccupyIT – FREE eBook

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Information opportunities in social, mobile, and cloud technologies

  • 1. John Mancini President, AIIM Twitter and LinkedIn = Jmancini77 Blog = DigitalLandfill.org Information Opportunities in the Social, Local & Mobile Era
  • 2.
  • 3.
  • 4.
  • 6. Engagement is the Objective.
  • 8. Systems  of  Engagement   Social  and   Era   Mainframe   Mini   PC   Internet   Cloud   Systems  of  Record   Years   1960-­‐1975   1975-­‐1992   1992-­‐2001   2001-­‐2009   2010-­‐2015   Typical   A  batch   A  dept   A   An   thing   A  web  page   trans   process   document   interacQon   managed   Best  known   Digital   IBM   MicrosoN   Google   Facebook   company   Equipment   Social   Content   Image   Document   Content   Microfilm   Business   mgmt  focus   Mgmt   Mgmt   Mgmt   Systems  
  • 9. Considera*on   Systems  of  Record   Systems  of  Engagement   Focus   TransacQons   InteracQons   Governance   Command  &  Control   CollaboraQon   Core  Elements   Facts  &  Commitments   Ideas  &  Nuances   Value   Single  Source  of  Truth   Discovery  &  Dialog   Standard   Accurate  &  Complete   Immediate  &  Accessible   Content   Authored   Communal   Primary  Record  Type   Documents   ConversaQons   Searchability   Easy   Hard   Usability   User  is  trained   User  “knows”     Accessibility   Regulated  &  Contained   Ad  Hoc  &  Open   RetenQon   Permanent   Transient   Policy  Focus   Security  (Protect  Assets)   Privacy  (Protect  Users)  
  • 10. The Business Needs to Reclaim IT Leadership.
  • 11. Every Revolution Needs a Manifesto
  • 13. Every Revolution Needs a Manifesto – and a Marx
  • 14. "A child of five would understand this. Send someone to fetch a child of five.” AIIM.org/OccupyIT – FREE eBook
  • 16. #1 – Commit to the Cloud.
  • 17. #1 – Commit to the Cloud. 1.  60 percent of organizations are ready to embrace cloud computing. [IBM CIO Survey] 2.  The market for virtual private cloud solutions will grow from $7.5 billion in 2011 to $66.4 billion in 2020. [Forrester] 3.  However, 1/3 of organizations still unlikely to use cloud-based or SaaS solutions. [AIIM]
  • 18. #2 – Mobilize Everything.
  • 19. #2 – Mobilize Everything. 1.  67% of organizations believe mobile important or very important to shaping processes. [AIIM] 2.  The median organization that has “mobilized” a process responds 2.7X faster. [AIIM] 3.  However, 76% of organizations have no mobile processes. [AIIM] 4.  Only 2.5% of the processes that could be mobile are. [AIIM]
  • 20. #3 – Make the Business Social.
  • 21. #3 – Make the Business Social. 1.  70% of young professionals have “friended” either their colleagues, their manager, or both. [Cisco] 2.  68% of young professionals believe that company-issued devices should be available for both work and play. [Cisco] 3.  51% of organizations consider social business to be “Imperative” or “Significant” [AIIM]
  • 22. #4 – Digitize Anything That Moves.
  • 23. #4 – Digitize Anything That Moves. 1.  The median cost to process a paper invoice is still > $9. [AIIM] 2.  52% of organizations have yet to adopt any automated AP systems. [AIIM] 3.  Median % of processes that could be paper free that actually are = 14%. [AIIM] 4.  45% of documents that are scanned are “born digital” [AIIM]
  • 24. #5 - Prepare for Extreme Information Management.
  • 25. #5 - Prepare for Extreme Information Management. 1.  The amount of information will grow by 44X by 2020 and the # of containers by 67X. [IDC] 2.  The # of IT staff will grow by 1.4X [IDC] 3.  Two-thirds of organizations have an Information Management Strategy, only 22% use it. [AIIM] 4.  79% of organizations have an Information Retention policy, but only 32% enforce it. [AIIM]
  • 26. The Revolution will be led by a new breed of Information Professional.
  • 28. Not just Process People.
  • 30. Not just Records Managers.
  • 31. These are Information professionals. IT  Legal  professional   Risk/Liability  Focus   Records  Manager   Digital  Archivist   Business  Process  Owners   Professionals   InformaQon   Value  Focus   Business  Analyst   Knowledge  Manager   InformaQon/Data  ScienQst   Ent  InformaQon  Manager   Governance  Focus   Info/Data  Stewards   Ent  InformaQon  Architect   Social  Focus   InformaQon  Curators   Community  Managers   Most  roles  from  Deb  Logan  and  Regina  Casonata,  Gartner  
  • 32. The demand for information professionals will grow by 50% by 2015. Information Professionals can put these skills in CONTEXT.
  • 34. Join the Revolution on Facebook http://www.facebook.com/occupyITmanifesto