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Information opportunities in social, mobile, and cloud technologies
1. John Mancini
President, AIIM
Twitter and LinkedIn = Jmancini77
Blog = DigitalLandfill.org
Information Opportunities in the
Social, Local & Mobile Era
8. Systems
of
Engagement
Social
and
Era
Mainframe
Mini
PC
Internet
Cloud
Systems
of
Record
Years
1960-‐1975
1975-‐1992
1992-‐2001
2001-‐2009
2010-‐2015
Typical
A
batch
A
dept
A
An
thing
A
web
page
trans
process
document
interacQon
managed
Best
known
Digital
IBM
MicrosoN
Google
Facebook
company
Equipment
Social
Content
Image
Document
Content
Microfilm
Business
mgmt
focus
Mgmt
Mgmt
Mgmt
Systems
9. Considera*on
Systems
of
Record
Systems
of
Engagement
Focus
TransacQons
InteracQons
Governance
Command
&
Control
CollaboraQon
Core
Elements
Facts
&
Commitments
Ideas
&
Nuances
Value
Single
Source
of
Truth
Discovery
&
Dialog
Standard
Accurate
&
Complete
Immediate
&
Accessible
Content
Authored
Communal
Primary
Record
Type
Documents
ConversaQons
Searchability
Easy
Hard
Usability
User
is
trained
User
“knows”
Accessibility
Regulated
&
Contained
Ad
Hoc
&
Open
RetenQon
Permanent
Transient
Policy
Focus
Security
(Protect
Assets)
Privacy
(Protect
Users)
17. #1 – Commit to the Cloud.
1. 60 percent of organizations are ready to
embrace cloud computing. [IBM CIO Survey]
2. The market for virtual private cloud solutions
will grow from $7.5 billion in 2011 to $66.4
billion in 2020. [Forrester]
3. However, 1/3 of organizations still unlikely to
use cloud-based or SaaS solutions. [AIIM]
19. #2 – Mobilize Everything.
1. 67% of organizations believe mobile important
or very important to shaping processes. [AIIM]
2. The median organization that has “mobilized”
a process responds 2.7X faster. [AIIM]
3. However, 76% of organizations have no
mobile processes. [AIIM]
4. Only 2.5% of the processes that could be
mobile are. [AIIM]
21. #3 – Make the Business Social.
1. 70% of young professionals have “friended”
either their colleagues, their manager, or both.
[Cisco]
2. 68% of young professionals believe that
company-issued devices should be available
for both work and play. [Cisco]
3. 51% of organizations consider social business
to be “Imperative” or “Significant” [AIIM]
23. #4 – Digitize Anything That Moves.
1. The median cost to process a paper invoice is
still > $9. [AIIM]
2. 52% of organizations have yet to adopt any
automated AP systems. [AIIM]
3. Median % of processes that could be paper
free that actually are = 14%. [AIIM]
4. 45% of documents that are scanned are “born
digital” [AIIM]
24. #5 - Prepare for Extreme Information Management.
25. #5 - Prepare for Extreme Information Management.
1. The amount of information will grow by 44X by
2020 and the # of containers by 67X. [IDC]
2. The # of IT staff will grow by 1.4X [IDC]
3. Two-thirds of organizations have an
Information Management Strategy, only 22%
use it. [AIIM]
4. 79% of organizations have an Information
Retention policy, but only 32% enforce it.
[AIIM]
31. These are Information professionals.
IT
Legal
professional
Risk/Liability
Focus
Records
Manager
Digital
Archivist
Business
Process
Owners
Professionals
InformaQon
Value
Focus
Business
Analyst
Knowledge
Manager
InformaQon/Data
ScienQst
Ent
InformaQon
Manager
Governance
Focus
Info/Data
Stewards
Ent
InformaQon
Architect
Social
Focus
InformaQon
Curators
Community
Managers
Most
roles
from
Deb
Logan
and
Regina
Casonata,
Gartner
32. The demand for information professionals will
grow by 50% by 2015.
Information Professionals can put these skills in
CONTEXT.