The document discusses the future of IT and information governance. It notes that buyers will become more extreme, demanding simplicity, agility and value. Governance will also become more extreme as data volumes grow exponentially and most data lacks value. There will be a migration to more extreme engagement with technology as senior executives become more tech-aware. The challenges of scale will require new approaches to determine what data is needed and to reduce junk. True collaboration, not just social tools, will be needed to bridge gaps between stated needs and actual use of information. The era of discrete ECM technologies is ending and content will be viewed through business, process and compliance applications.

1. The Future of IT –
Extreme Buyers + Extreme Governance + Extreme
Engagement

2. Click HERE to get the latest AIIM
Research report – free -- on
Governance

3. Platinum
Gold

4. The Context
1 -- Extreme Buyers
2 -- Extreme Governance
3 -- Extreme Engagement
Information Lagniappe – A Redefined Industry

5. A Two Humped Industry

6. A Two Humped Industry

7. You better start
swimming or you'll
sink like a stone, for
the times they are
a-changin’.

8. The Context
Extreme Buyers
Extreme Governance
Extreme Engagement
Information Lagniappe – A Redefined Industry

9. A Buyer Migration is in Motion…
WAS/IS… WILL BE…
 IT is a railroad builder  IT is a taxi company
 IT helps reduce costs  IT reduces risk; creates value
 Senior Execs tech oblivious  Senior Execs tech aware
 Complexity = job security  Simplicity the pre-eminent value
 Process standardization key  Process agility key
 Most spending CAPEX  Most spending OPEX.
 Mobile/social differentiators  Mobile/social are a feature
 Pure technical skills valued  Technical skills in context valued
Most $ is still here. Most $ will be here “soon.”
9 © Copyright 2013, AIIM

10. The Context
Extreme Buyers
Extreme Governance
Extreme Engagement
Information Lagniappe – A Redefined Industry

11. To determine what the
business and legal team really
need and what they no longer
need, IT typically has to make a
billion choices.
40% growth means
90% of the data in
that 15 petabytes
the world today
today will become 39
was created in the
petabytes in 3 years.
last two years.
From Defensible Disposal: You Can't Keep All Your Data Forever, Forbes, 7/17/2012

12. A typical large company…
The Challenge of Extreme Information at Scale
• Hundreds to thousands of legal matters and legal holds
• Hundreds to thousands of record classes
• 5,000+ regulations that mandate specific record keeping
• 10,000+ file shares and SharePoint sites, multiple ECM systems
and hundreds of core applications
• 2,000+ departments of people working on specific business
functions
• 10,000+ employees
• Multiple countries in which they operate
From Defensible Disposal: You Can't Keep All Your Data Forever, Forbes, 7/17/2012

13. 31% of organizations don’t do
any information governance
training at all and 18% only
train their RM staff.
59% of organizations
In 42% of
have to deal with
organizations, the
multiple styles of legal
volume of paper
jurisdiction and data
records is still
privacy regulations.
increasing.
From AIIM New Information Governance Study

14. This translates into a hoarder problem.

15. 5% of information is
subject to regulatory
obligations, 25% of
corporate data is of
business value, and
about 2% is subject to
legal holds.
From Compliance, Governance and Oversight Council

16. Which means 68% of our information is junk.

17. 29% admit that they will
just go on buying more
discs rather than try to
figure out what to keep
and what to get rid of.
From AIIM New Information Governance Study

18. Biggest risks from failure of
governance: Excess litigation
costs (54%), loss of customer
confidence and bad publicity
(42%), loss of intellectual
property or company confidential
information (38%).
From AIIM New Information Governance Study

19. The e-discovery related
cost of unwanted
information is $2.5 million
per petabyte. And that’s
the review cost, not the
storage cost.
“Hoarders” – Corporate Data Edition – Law Technology News

20. The Context
Extreme Buyers
Extreme Governance
Extreme Engagement
Information Lagniappe – A Redefined Industry

21. There is Still a Gap Between SoR and SoE.

22. True Collaboration, Not Just “Facebook for Business.”

23. Bridging the SoR/SoE Gap Creates Opportunities.
Artist, Jan Vormann -- metaphor originally cited by Martyn Christian, Kofax

24. The Context
Extreme Buyers
Extreme Governance
Extreme Engagement
Information Lagniappe – A Redefined Industry

25. The ECM era is ending…
Old New
 The “industry” is a  The “industry” is a
collection of discrete collection of content-
technologies. intensive applications.
 ECM  Business productivity apps
 ERM  Process apps
 BPM  Compliance apps
 Capture  Case management apps
 Taxonomies and Metadata  Marketing apps
 Content viewed through  Content viewed through
the prism of discrete the prism of applications
technologies. and processes.
25 © Copyright 2013, AIIM

26. YOU are the leaders of the revolution – Get Prepared…
26 © Copyright 2013, AIIM
26

27. Click HERE to get the latest AIIM
Research report – free -- on
Governance