Consultant and author Jerry Manas shares his slide deck on Service-Oriented Project Management (SOPM), his framework for managing projects with a client-focused mindset. Visit Jerry's website at www.marengogroup.com.

1. Service-Oriented Project Management (SOPM) Jerry Manas, PMP [email_address]

2. Despite standards, certifications, methodologies, and EPM systems, 75% of projects still fail . Are we delivering value?

3. “ Strive not to be a success, but rather to be of value.” - Albert Einstein

4. SOPM: A professional services approach to project management. A mindset toward value.

9. The SOPM Framework: Practical Simplicity

13. S=Causes change in same direction as the causing variable O=Causes change in opposite direction from the causing variable Understand the Whole System: Causal Loop Diagram

14. The Whole System: Causal Loop Diagram

16. Strategic Model Where? (end state) Why? What? How? (approach) How? (elaborated) Who? What? (specific) Problem/Need? Values/Synergy Expectations Client Vision Mission Goals Strategy Tactics Roles Objectives Relationships Client

19. Service Integration Matrix * Based on the integration model used at Disney Efficiency Show Courtesy Safety Process Elements Conducive Setting Team Behaviors

20. What might YOUR prioritized Service Quality Standards Look Like?

28. The Long-Term View “ Profit is the applause you get for taking care of your customers and creating a motivating environment for your people.” - Ken Blanchard, Leading at a Higher Level

29. SOPM: Making Project Management Part of a Service Culture

30. “ Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” - Peter Drucker “ The goal as a company is to have customer service that is not just the best, but legendary .” - Sam Walton