Guest Lecture on Consumer Behaviour, Customer Experience and Reverse Thinking & Engineering by Jeroen van der Schenk.
Hogeschool TIO Amsterdam
Retail / Hospitality / Automotive / Business
28. GALLUP RESEARCHED THE ENGAGEMENT AROUND THE WORLD
HOW MUCH % OF
CO-WORKERS ARE
TRULY ENGAGED?
ENGAGED EMPLOYEES ARE:
INVOLVED, ENTHUSIASTIC ABOUT,
COMMITTED TO THEIR WORK AND WORKSPACE
29. Only 13% of employees worldwide are
engaged at work. That means about 1 out of 8
are psychologically committed to their jobs
and likely to be making positive contributions
to their organisations.
30. If you hire people who
are naturally engaging
and warm, and you allow
them to be themselves on the
job, they will be naturally
warm and engaging with each
other and with customers.
It’s that simple.
31. These days
you need to be not
just a merchandiser,
but an experience stager.
You need to understand
the principle that
the experience
is the marketing…
33. WE ARE PERFORMANCE SOLUTIONS …
DELIGHTED TO BE YOUR PARTNER
TO BECOME MORE CLIENT FOCUSSED &
EMPOWER YOUR EMPLOYEES & LEADERSHIP TEAM
TO MAKE THE DIFFERENCE!