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Using ICT to help resolve solid waste
management challenges in cities
The case of Maputo
Washington, June 2nd 2015
Jean Barroca
jbarroca@worldbank.org
Using ICT to help resolve solid waste management challenges in cities  - The case of Maputo
Using ICT to help resolve solid waste management challenges in cities  - The case of Maputo
Using ICT to help resolve solid waste management challenges in cities  - The case of Maputo
Using ICT to help resolve solid waste management challenges in cities  - The case of Maputo
Using ICT to help resolve solid waste management challenges in cities  - The case of Maputo
Using ICT to help resolve solid waste management challenges in cities  - The case of Maputo
Using ICT to help resolve solid waste management challenges in cities  - The case of Maputo
Using ICT to help resolve solid waste management challenges in cities  - The case of Maputo
Using ICT to help resolve solid waste management challenges in cities  - The case of Maputo
Using ICT to help resolve solid waste management challenges in cities  - The case of Maputo
Using ICT to help resolve solid waste management challenges in cities  - The case of Maputo
Using ICT to help resolve solid waste management challenges in cities  - The case of Maputo
Participatory Service
Monitoring Platform
Service Monitors
ICT Platform
Report Issues
Map Reports
Using ICT to help resolve solid waste management challenges in cities  - The case of Maputo
Notify Actors
Using ICT to help resolve solid waste management challenges in cities  - The case of Maputo
Citizen Feedback
Information and Communication Technologies
• Organization of information
• Better processes
• Fast communication
• Lack of resilience
• Not adapted to the context
• Cost
Participatory Monitoring
• Social Component + Technology Component
• Use citizens as sensors
• Involve citizens in finding new solutions for commons problems
Participatory Monitoring
• Improve operational Response
• Quality of Service
• Service Monitoring
• Accountability
Technology
Approach
Social
Approach
€
Information Quality
Technology
Approach
Social
Approach
€
Information Quality
Technology
Approach
Social
Approach
€
Information Quality
Technology
Approach
Social
Approach
€
Participatory
Monitoring
Information Quality
MOPA in 10 steps
Understand the
existing ecosystem
Design with the users
Design for Scale
Build for Sustainability
Be Data Driven
Use Open Standards, Open data,
Open Source and Open Innovation
Reuse and Improve
Address Privacy and Security
Be Collaborative
Working with
the local ecosystem
Using ICT to help resolve solid waste management challenges in cities  - The case of Maputo
Using ICT to help resolve solid waste management challenges in cities  - The case of Maputo
Using ICT to help resolve solid waste management challenges in cities  - The case of Maputo
Using ICT to help resolve solid waste management challenges in cities  - The case of Maputo
Using ICT to help resolve solid waste management challenges in cities  - The case of Maputo
Using ICT to help resolve solid waste management challenges in cities  - The case of Maputo
Using ICT to help resolve solid waste management challenges in cities  - The case of Maputo
Using ICT to help resolve solid waste management challenges in cities  - The case of Maputo
Using ICT to help resolve solid waste management challenges in cities  - The case of Maputo
Using ICT to help resolve solid waste management challenges in cities  - The case of Maputo
Using ICT to help resolve solid waste management challenges in cities  - The case of Maputo
Institutional
OrganizationalSocial
Technology
World Bank
Institutional
OrganizationalSocial
Technology
World Bank
Maputo
Municipal
Council
Institutional
OrganizationalSocial
Technology
World Bank
Maputo
Municipal
Council
UX
Institutional
OrganizationalSocial
Technology
World Bank
Livaningo
Maputo
Municipal
Council
UX
Institutional
OrganizationalSocial
Technology
World Bank
Livaningo
Maputo
Municipal
Council
UX
UEM
Institutional
OrganizationalSocial
Technology
World Bank
Livaningo
Maputo
Municipal
Council
UX
Mark-a-
Spot
UEM
Institutional
OrganizationalSocial
Technology
World Bank
Livaningo
Maputo
Municipal
Council
UX
Mark-a-
Spot
CitySDK
UEM
Institutional
OrganizationalSocial
Technology
World Bank
Livaningo
Maputo
Municipal
Council
UX
Mark-a-
Spot
CitySDK
UEM
MIT
VoIP Drupal
Institutional
OrganizationalSocial
Technology
World Bank
Livaningo
Maputo
Municipal
Council
UX
Mark-a-
Spot
CitySDK
UEM
MIT
VoIP Drupal
Institutional
OrganizationalSocial
Technology
World Bank
Livaningo
Maputo
Municipal
Council
UX
Mark-a-
Spot
CitySDK
UEM
MIT
VoIP Drupal
Institutional
OrganizationalSocial
Technology
World Bank
Livaningo
Maputo
Municipal
Council
UX
Mark-a-
Spot
CitySDK
UEM
MIT
VoIP Drupal
Institutional
OrganizationalSocial
Technology
World Bank
Livaningo
Maputo
Municipal
Council
UX
Mark-a-
Spot
CitySDK
Fraunhofer
Portugal
UEM
MIT
VoIP Drupal
Institutional
OrganizationalSocial
Technology
World Bank
Livaningo
Maputo
Municipal
Council
UX
Mark-a-
Spot
CitySDK
Fraunhofer
Portugal
UEMMozDevz
MIT
VoIP Drupal
Institutional
OrganizationalSocial
Technology
World Bank
Livaningo
Maputo
Municipal
Council
UX
Mark-a-
Spot
CitySDK
Fraunhofer
Portugal
UEMMozDevz
MIT
VoIP Drupal
SIDA
Institutional
OrganizationalSocial
Technology
World Bank
Livaningo
Maputo
Municipal
Council
UX
Mark-a-
Spot
CitySDK
Fraunhofer
Portugal
UEMMozDevz
MCel
MIT
VoIP Drupal
SIDA
Institutional
OrganizationalSocial
Technology
World Bank
Livaningo
Maputo
Municipal
Council
UX
Mark-a-
Spot
CitySDK
Fraunhofer
Portugal
UEMMozDevz
MCel
MIT
VoIP Drupal
SIDA
Institutional
OrganizationalSocial
Technology
World Bank
Livaningo
Maputo
Municipal
Council
UX
Mark-a-
Spot
CitySDK
Fraunhofer
Portugal
UEM
MozDevz
MCel
MIT
VoIP Drupal
SIDA
Institutional
OrganizationalSocial
Technology
World Bank
Livaningo
Maputo
Municipal
Council
UX
Mark-a-
Spot
CitySDK
Fraunhofer
Portugal
UEMMozDevz
MCel
MIT
VoIP Drupal
SIDA
Institutional
OrganizationalSocial
Technology
World Bank
Livaningo
Maputo
Municipal
Council
UX
Mark-a-
Spot
CitySDK
Fraunhofer
Portugal
UEMMozDevz
MCel
MIT
VoIP Drupal
SIDA
Institutional
OrganizationalSocial
Technology
World Bank
Livaningo
Maputo
Municipal
Council
UX
Mark-a-
Spot
CitySDK
Fraunhofer
Portugal
UEMMozDevz
MCel
MIT
VoIP Drupal
CRA
SIDA
Institutional
OrganizationalSocial
Technology
World Bank
Livaningo
Maputo
Municipal
Council
UX
Mark-a-
Spot
CitySDK
Fraunhofer
Portugal
UEMMozDevz
MCel
MIT
VoIP Drupal
CRA
SIDA
Institutional
OrganizationalSocial
Technology
World Bank
Livaningo
Maputo
Municipal
Council
UX
Mark-a-
Spot
CitySDK
Fraunhofer
Portugal
UEMMozDevz
MCel
MIT
VoIP Drupal
CRA
SIDA
Institutional
OrganizationalSocial
Technology
Livaningo
Maputo
Municipal
Council
UX
Mark-a-
Spot
CitySDK
Fraunhofer
Portugal
UEMMozDevz
MCel
MIT
VoIP Drupal
CRA
SIDA
Institutional
OrganizationalSocial
Technology
Livaningo
Maputo
Municipal
Council
UX
Mark-a-
Spot
CitySDK
Fraunhofer
Portugal
UEMMozDevz
MCel
MIT
VoIP Drupal
CRA
SIDA
Remarks
• User involvement is a fundamental aspect
• Importance of local partnerships
• Use and empower local skills
• ICT as an enabler
• Solutions have to be inclusive
• Breaking silos
Results
• Pilot activities in four neighbourhoods
• 40 service monitors in peri-urban areas
• Fully working platform
• 2 working applications for supervisors
Using ICT to help resolve solid waste management challenges in cities  - The case of Maputo
20k
20k
100k
20k
100k
180k
Thank you.
Jean Barroca
jbarroca@worldbank.org

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