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Social Learning Revolution Changing Workplace Learning

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Jane Hart
Jane Hart

Presentation at BETT Workplace Learning Summit, 23 January 2014

BusinessEducationTechnology
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The Social Learning Revolution Jane Hart Workplace Learning Summit 1 BETT, London, 23 January 2014
International advisor, writer and speaker on workplace learning and collaboration trends, technologies and tools www.C4LPT.co.uk 2 © C4LPT, 2014
How the social Web is changing the way we learn How the Social Web is changing the way businesses operate Next generation learning practices for the age of knowledge sharing and collaboration 3
4
1 Twitter 2 Google Drive/Docs 3 YouTube 4 Google Search 5 PowerPoint 6 Evernote 7 Dropbox 8 Wordpress Blogging/website tool 9 Facebook Social network 10 Google+/Hangouts . Social network and micro-blogging service Office tools & file storage SAME 1 1 Video sharing site Web search engine Presentation software SAME 3 6 Productivity tool File storage and synchronization service 1 3 SAME Social network/ video meetings 7
1. Free online social tools dominate the list 2. Increasing consumerization of IT and Learning 3. Learning, working and personal tools are merging 4. Personal and professional learning is under the control of the individual
Individuals are using social tools to build a trusted network of friends and colleagues - aka a Personal or Professional Learning Network 7
ask and answer questions of each other exchange resources, ideas and experiences brainstorm and solve problems together keep up to date with what their colleagues are doing learn from each other – often without even realising it 8
“25% of doctors use social media daily to scan or explore new medical information. Social media never will replace traditional means of research and learning … it’s an additional — and valuable — channel that can add to a physician’s knowledge base.” Journal of Medical Internet Research 9
Individuals are using social tools to .. “learn the new” and to keep up to date with their industry and profession 10
INDIVIDUALS are using social tools to .. participate in wider educational opportunities
Individuals are using social tools to .. find solutions to their own performance problems 12
Individuals are using social tools to .. share what they find, learn, create and know with one another 13
Teams and groups are using social tools for .. knowledge sharing and collaboration 14
5 key features how high performing knowledge workers like to learn in the workflow continuously on demand socially autonomously © C4LPT, 2014 16
This is why there is growing frustration with current e-learning “knowledge dumps tarted up with trivial interactions” Clark Quinn 17
As a result some employees are now paying their children to take their e-learning for them.
The social learning revolution is … workplace … that we now have the tools to make it an even more powerful experience, and it has changed the way many prefer to learn; individuals now have the tools to solve their own learning and performance problems 19
The workplace is now changing. Social Businesses are emerging.
© C4LPT, 2013 New enterprise social networking (ESN) tools are emerging 21
Member profiling Private messaging Notifications Group spaces within the network Sharing of resources Sharing links Sharing files Polls and surveys Content creation tools Internal and external networks Activity stream Real-time updates Member commenting Threaded discussions Member liking 22
In the Age of Knowledge Sharing and Collaboration. learning is no longer just about knowledge transfer 23
The Next Generation of Workplace Learning Practices in the Age of Knowledge Sharing and Collaboration © C4LPT Training/ e-Learning Connected Learning Workforce Collaboration knowledge transfer knowledge sharing structured directed unstructured self-directed L&D manages L&D supports In a learning platform (LMS) In the enterprise social network (ESN)/ enterprise collaboration platform Professional Learning
L&D can help teams to work & learn together, & share their knowledge & experiences in the flow of wok. © C4LPT, 2013 25
They can help teams understand how to collaborate purposefully and productively © C4LPT, 2013 26
“You can’t train people to be social – only show them what it is like to be be social.” Jane Hart Founder, C4LPT 27
“Personal Knowledge Management is a set of processes individually constructed, to help each of us make sense of the world and work more effectively.” Harold Jarche Principal, Jarche Consulting
filter synthesise what how with whom PKM “PKM is our is our part of part of the the social learning socialcontract” learning contract
The Next Generation of Workplace Learning Practices in the Age of Knowledge Sharing and Collaboration © C4LPT Training/ e-Learning Connected Learning Workforce Collaboration Professional Learning knowledge transfer knowledge co-creation knowledge sharing knowledge acquisition structured directed semi-structured semi-directed unstructured self-directed un/structured self-directed L&D manages L&D scaffolds L&D supports L&D encourages In a learning platform (LMS) In the enterprise social network (ESN)/ enterprise collaboration platform On the Social Web
5 key features of Connected Learning 1 – scaffolded (semi-structured) 2 - self-governance (semi-directed) 3 - social as focus 4 - content as support 5 - performance-oriented
They can help to build effective Communities of Practice. © C4LPT, 2013
Online social workshops (similar to c-MOOCs) © C4LPT, 2013
get to know co-workers and company culture ask & answer questions access resources AND start contributing from the outset Social onboarding © C4LPT, 2013 36
Social mentoring informal, ad hoc mentoring as needs arise self-initiating in the ESN © C4LPT, 2013 37
The Next Generation of Workplace Learning Practices in the Age of Knowledge Sharing and Collaboration © C4LPT Training/ e-Learning Connected Learning Workplace Collaboration Professional Learning knowledge transfer knowledge co-creation knowledge sharing knowledge acquisition structured directed semi-structured semi-directed unstructured self-directed un/structured self-directed L&D manages L&D scaffolds L&D supports L&D advises In a learning platform (LMS) In the enterprise social network (ESN)/ enterprise collaboration platform On the Social Web
C4LPT.co.uk or bit.ly/slh2014 39
bit.ly/slpp2014

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Social Learning Revolution Changing Workplace Learning

  • 1. The Social Learning Revolution Jane Hart Workplace Learning Summit 1 BETT, London, 23 January 2014
  • 2. International advisor, writer and speaker on workplace learning and collaboration trends, technologies and tools www.C4LPT.co.uk 2 © C4LPT, 2014
  • 3. How the social Web is changing the way we learn How the Social Web is changing the way businesses operate Next generation learning practices for the age of knowledge sharing and collaboration 3
  • 4. 4
  • 5. 1 Twitter 2 Google Drive/Docs 3 YouTube 4 Google Search 5 PowerPoint 6 Evernote 7 Dropbox 8 Wordpress Blogging/website tool 9 Facebook Social network 10 Google+/Hangouts . Social network and micro-blogging service Office tools & file storage SAME 1 1 Video sharing site Web search engine Presentation software SAME 3 6 Productivity tool File storage and synchronization service 1 3 SAME Social network/ video meetings 7
  • 6. 1. Free online social tools dominate the list 2. Increasing consumerization of IT and Learning 3. Learning, working and personal tools are merging 4. Personal and professional learning is under the control of the individual
  • 7. Individuals are using social tools to build a trusted network of friends and colleagues - aka a Personal or Professional Learning Network 7
  • 8. ask and answer questions of each other exchange resources, ideas and experiences brainstorm and solve problems together keep up to date with what their colleagues are doing learn from each other – often without even realising it 8
  • 9. “25% of doctors use social media daily to scan or explore new medical information. Social media never will replace traditional means of research and learning … it’s an additional — and valuable — channel that can add to a physician’s knowledge base.” Journal of Medical Internet Research 9
  • 10. Individuals are using social tools to .. “learn the new” and to keep up to date with their industry and profession 10
  • 11. INDIVIDUALS are using social tools to .. participate in wider educational opportunities
  • 12. Individuals are using social tools to .. find solutions to their own performance problems 12
  • 13. Individuals are using social tools to .. share what they find, learn, create and know with one another 13
  • 14. Teams and groups are using social tools for .. knowledge sharing and collaboration 14
  • 15.
  • 16. 5 key features how high performing knowledge workers like to learn in the workflow continuously on demand socially autonomously © C4LPT, 2014 16
  • 17. This is why there is growing frustration with current e-learning “knowledge dumps tarted up with trivial interactions” Clark Quinn 17
  • 18. As a result some employees are now paying their children to take their e-learning for them.
  • 19. The social learning revolution is … workplace … that we now have the tools to make it an even more powerful experience, and it has changed the way many prefer to learn; individuals now have the tools to solve their own learning and performance problems 19
  • 20. The workplace is now changing. Social Businesses are emerging.
  • 21. © C4LPT, 2013 New enterprise social networking (ESN) tools are emerging 21
  • 22. Member profiling Private messaging Notifications Group spaces within the network Sharing of resources Sharing links Sharing files Polls and surveys Content creation tools Internal and external networks Activity stream Real-time updates Member commenting Threaded discussions Member liking 22
  • 23. In the Age of Knowledge Sharing and Collaboration. learning is no longer just about knowledge transfer 23
  • 24. The Next Generation of Workplace Learning Practices in the Age of Knowledge Sharing and Collaboration © C4LPT Training/ e-Learning Connected Learning Workforce Collaboration knowledge transfer knowledge sharing structured directed unstructured self-directed L&D manages L&D supports In a learning platform (LMS) In the enterprise social network (ESN)/ enterprise collaboration platform Professional Learning
  • 25. L&D can help teams to work & learn together, & share their knowledge & experiences in the flow of wok. © C4LPT, 2013 25
  • 26. They can help teams understand how to collaborate purposefully and productively © C4LPT, 2013 26
  • 27. “You can’t train people to be social – only show them what it is like to be be social.” Jane Hart Founder, C4LPT 27
  • 28.
  • 29. “Personal Knowledge Management is a set of processes individually constructed, to help each of us make sense of the world and work more effectively.” Harold Jarche Principal, Jarche Consulting
  • 30. filter synthesise what how with whom PKM “PKM is our is our part of part of the the social learning socialcontract” learning contract
  • 31.
  • 32. The Next Generation of Workplace Learning Practices in the Age of Knowledge Sharing and Collaboration © C4LPT Training/ e-Learning Connected Learning Workforce Collaboration Professional Learning knowledge transfer knowledge co-creation knowledge sharing knowledge acquisition structured directed semi-structured semi-directed unstructured self-directed un/structured self-directed L&D manages L&D scaffolds L&D supports L&D encourages In a learning platform (LMS) In the enterprise social network (ESN)/ enterprise collaboration platform On the Social Web
  • 33. 5 key features of Connected Learning 1 – scaffolded (semi-structured) 2 - self-governance (semi-directed) 3 - social as focus 4 - content as support 5 - performance-oriented
  • 34. They can help to build effective Communities of Practice. © C4LPT, 2013
  • 35. Online social workshops (similar to c-MOOCs) © C4LPT, 2013
  • 36. get to know co-workers and company culture ask & answer questions access resources AND start contributing from the outset Social onboarding © C4LPT, 2013 36
  • 37. Social mentoring informal, ad hoc mentoring as needs arise self-initiating in the ESN © C4LPT, 2013 37
  • 38. The Next Generation of Workplace Learning Practices in the Age of Knowledge Sharing and Collaboration © C4LPT Training/ e-Learning Connected Learning Workplace Collaboration Professional Learning knowledge transfer knowledge co-creation knowledge sharing knowledge acquisition structured directed semi-structured semi-directed unstructured self-directed un/structured self-directed L&D manages L&D scaffolds L&D supports L&D advises In a learning platform (LMS) In the enterprise social network (ESN)/ enterprise collaboration platform On the Social Web

Editor's Notes

  1. It means supporting the new sk
  2. No one can have failed to have noticed the impact that the Social Web has had on all spheres of personal life ..
  3. My top §00 tools initiative has shown how it is changing the way we learn …2011 1m views 2012 600K Kleiner Perkins Caulfield Byers Internet Trends 2.5 m2013 – just over 100K since beginning of October
  4. list is dominated by free online social tools
  5. don’t use Twitter to learn how to be a doctor, but use Twitter to be a good doctor
  6. This is the Workplace Learning Revolution
  7. Just as the Social Wbe has changed learning – its also changing the workplace
  8. Deloitte predicts that by the end of 2013 more than 90% of Fortune 500 companies will have partially or fully implemented an ESN. Manyvoltuntarily adopted – others implemented top down
  9. It means supporting the new sk
  10. so old
  11. what it means to share, why what, when and HOWnot just the technology.
  12. its much more than sharingbut working together to get things done
  13. so
  14. to be a valuable node we need to have things useful to share and this
  15. so old
  16. Learning pre- post communities, support – develop conversation in tradtiional traininghowever, tend to be tacked on – and separate from content –so not often used - this leads to forcing conversation – faux interactions
  17. how can we track/manage this – why would you want to?activity =/= learning
  18. use the very same system for onboading they will be using in work life
  19. To do all this – need to have the skills yourselves