Slides for webinar on 22 August 2012

1. Social
and
Collabora-ve
Learning
in
the
Workplace
Jane
Hart
Centre
for
Learning
&
Performance
Technologies
Social
Learning
Centre

2. @C4LPT

3. Social
and
Collabora-ve
Learning
in
the
Workplace
AGENDA
How
to
support
social
learning
in
the
workplace
Key
social
collabora=on
tools
that
provide
infrastructure
Examples
of
social
learning
approaches
for
online
and
in
person
How
learning
can
be
embedded
in
the
workflow

4. Social
learning
is
a
natural,
con=nual
process
of
learning
with
and
from
others.
It’s
nothing
new!

5. ….
but
with
the
help
of
modern
social
technologies
it
is
now
possible
to
enable
and
support
it
in
powerful
new
ways.
“Social
media
can
only
help
to
support
and
enhance
learning,
but
the
presence
of
social
media
doesn’t
necessarily
mean
social
learning
will
take
place.”
Jane
Hart,
10
things
to
remember
about
social
learning
and
the
use
of
social
learning
in
the
workplace

6. Top
100
Tools
for
Learning
2011
List
compiled
from
the
Top
10
Tools
contribu=ons
of
531
learning
professionals
worldwide

7. The
Smart
Worker
..
1. recognises
she
learns
con=nuously
as
she
does
her
job
2. wants
immediate
access
to
solu=ons
to
her
performance
problems
3. is
happy
to
share
what
she
knows
4. relies
on
a
trusted
network
of
friends
and
colleagues
5. learns
best
with
and
from
others
6. keeps
up
to
date
with
her
industry
and
profession
7. constantly
strives
to
improve
her
produc=vity
8. thrives
on
autonomy
©
Learning
in
the
Social
Workplace,
Jane
Hart,
2011

8. ©
Only
14%
think
company
training
is
an
essenHal
way
for
them
to
learn
in
the
workplace,
Jane
Hart,
16
April
2012

9. Ranked
List
(using
weighted
scoring)
Internal
Social
Personal
doc
&
&
Learning
training
Collab
Collabora=ve
working
within
your
team
448
Personal
&
professional
networks
and
communi=es
426
General
conversa=ons
&
mee=ngs
with
people
420
Google
search
for
web
results
415
External
blog
and
news
feeds
403
Curated
content
from
external
sources
377
Self-­‐directed
study
of
external
courses
357
Internal
company
documents
341
Internal
job
aids
330
Company
training
296
social,
autonomous
Smart
Workers
©
Only
14%
think
company
training
is
an
essenHal
way
for
them
to
learn
in
the
workplace,
Jane
Hart,
16
April
2012

10. 5
Stages
of
Workplace
Learning
(2010)
Stage
1
Stage
3
Stage
4
Stage
5
Stage
2
Classroom
Blended
Social
Collabora-ve
E-­‐Learning
Training
Learning
Learning
Working/Learning
online
classroom
social
media
facilitators,
peer-­‐
(content-­‐rich)
training/
in
training
learning,
UGC,
trainers
courses
e-­‐learning
and
e-­‐learning
collabora=on
LMS
LMS
social
LMS
plaaorms
working=learning,
tradi=onal
approach
to
training
suppor=ng
self-­‐
managed
and
organized
by
L&D
organized
learners
Autonomy
Top
down
control
Informal
Learning
Formal
learning
(managed
by
learner)
(learning
managed
by
L&D)
©
Jane
Hart,
2010
(Orange/green
elements
added
by
Jay
Cross)

11. Social
Workplace
Learning
Con-nuum
formal/training
informal/workflow
top
down/control
autonomy
SOCIAL
TRAINING
SOCIAL
LEARNING
&
COLLABORATION
organizing/managing
encouraging/suppor=ng
4
5
1
2
3
SupporHng
Fostering
AugmenHng
FacilitaHng
SupporHng
collaboraHon
&
connecHons
/
f2f
or
online
online
online
knowledge
across
the
org
training
with
collaboraHve
/
CommuniHes
sharing
in
to
build
social
peer
learning
of
PracHce
work
teams
collecHve
approaches
intelligence
Social
Media
Tools
©
Jane
Hart,
2012

12. Using
TwiPer
in
a
workshop
and
networking
event

13. Social
Workplace
Learning
Con-nuum
formal/training
informal/workflow
top
down/control
autonomy
SOCIAL
TRAINING
SOCIAL
LEARNING
&
COLLABORATION
organizing/managing
encouraging/suppor=ng
4
5
1
2
3
SupporHng
Fostering
AugmenHng
FacilitaHng
SupporHng
collaboraHon
&
connecHons
/
f2f
or
online
online
online
knowledge
across
the
org
training
with
collaboraHve
/
CommuniHes
sharing
in
to
build
social
peer
learning
of
PracHce
work
teams
collecHve
approaches
intelligence
Social
Media
Tools
(social)
LMS
enterprise
network
/
collabora=on
plaaorm/
social
intranet
©
Jane
Hart,
2012

14. Social
Workplace
Learning
Con-nuum
formal/training
informal/workflow
top
down/control
autonomy
SOCIAL
TRAINING
SOCIAL
LEARNING
&
COLLABORATION
organizing/managing
encouraging/suppor=ng
4
5
1
2
3
SupporHng
Fostering
AugmenHng
FacilitaHng
SupporHng
collaboraHon
&
connecHons
/
f2f
or
online
online
online
knowledge
across
the
org
training
with
collaboraHve
/
CommuniHes
sharing
in
to
build
social
peer
learning
of
PracHce
work
teams
collecHve
approaches
intelligence
Social
Media
Tools
enterprise
network
/
LMS
collabora=on
plaaorm/
social
intranet
©
Jane
Hart,
2012

15. From
Learning
Technologies
to
Social
Technologies
…
Member
profiling
Ac=vity
stream
Real-­‐=me
updates
Member
commen=ng
Threaded
discussions
No=fica=ons
Sharing
of
resources
Content
co-­‐crea=on
tools
Sharing
links
Sharing
files
Polls
and
surveys
Private
messaging
User
liking
Group
spaces
15

19. Ac-vity
Stream

20. Social
Workplace
Learning
Con-nuum
formal/training
informal/flow
top
down/control
autonomy
SOCIAL
TRAINING
SOCIAL
LEARNING
&
COLLABORATION
organizing/managing
encouraging/suppor=ng
4
5
1
2
3
SupporHng
Fostering
AugmenHng
FacilitaHng
SupporHng
collaboraHon
&
connecHons
/
f2f
or
online
online
online
knowledge
across
the
org
training
with
collaboraHve
/
CommuniHes
sharing
in
to
build
social
peer
learning
of
PracHce
work
teams
collecHve
approaches
intelligence
Social
Media
Tools
enterprise
network
/
LMS
collabora=on
plaaorm/
social
intranet
©
Jane
Hart,
2012

21. 1
Augmen-ng
training
with
social
approaches

22. 1
Augmen-ng
training
with
social
approaches

23. 2
Facilita-ng
collabora-ve/
peer
learning

24. 3
Suppor-ng
communi-es
of
prac-ce

25. 4
Suppor-ng
collabora-on
and
knowledge
sharing
in
work
teams

26. 5
Fostering
connec-ons
and
conversa-ons
across
the
org
to
build
collec-ve
intelligence

27. Social
Workplace
Learning
Con-nuum
formal/training
informal/workflow
top
down/control
autonomy
4
5
1
2
3
SupporHng
Fostering
AugmenHng
FacilitaHng
SupporHng
collaboraHon
&
connecHons
/
f2f
or
online
online
online
knowledge
across
the
org
training
with
collaboraHve
/
CommuniHes
sharing
in
to
build
social
peer
learning
of
PracHce
work
teams
collecHve
approaches
intelligence
enterprise
network
/
LMS
collabora=on
plaaorm/
social
intranet
Enterprise
(Learning)
Community
©
Jane
Hart,
2012

28. The
role
of
the
Enterprise
(Learning)
Community
Manager
• Building
the
Community
• Maintaining
the
Community
• Coordina=ng
and
promo=ng
a
series
of
ongoing
social
ac=vi=es
• Responding
to
the
learning
and/
or
performance
needs
of
members
• Educa=ng
the
enterprise
as
a
whole
on
the
benefits
and
value
of
an
Enterprise
Learning
Community
ethos
and
approach
• Encouraging
par=cipa=on
The
role
of
the
Enterprise
Learning
Community
Manager,
Jane
Hart,
2012

29. The
slideset
and
links
to
resources
can
be
found
at
hlp://bit.ly/socolearn
Email
jane.hart@C4LPT.co.uk

30. For a list of upcoming free Citrix webinars, please
visit news.citrixonline.com/webinars/
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of
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are
available!
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