SlideShare uma empresa Scribd logo

Problem Solving and Decision Making

•Transferir como PPT, PDF•
•
Ibrahim M. Morsy
Ibrahim M. Morsy

A logical step by step guide to solve business problems, that lead to a suitable decision making course.

NegóciosTecnologiaEducação
1 de 62
Problem Solving & Decision Making 2007
C O N T E N T S ,[object Object],[object Object],[object Object],[object Object],[object Object]
Background to Problem Solving (1)
What is PAID ? ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object]
Causes and Symptoms of a Problem ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Diagram of a Problem ,[object Object],[object Object],Performance Expected Performance Actual Performance T I M E
[object Object],[object Object],[object Object],[object Object],Positive Variance Opportunity Negative Variance Problem Performance Expected Performance Actual Performance T I M E Actual Performance
[object Object],[object Object],[object Object],[object Object],Performance Expected Performance T I M E Actual Performance Positive Variance Opportunity Negative Variance ProblemX X
Problem Solving Action Flow ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Avoiding Pitfalls ,[object Object],[object Object],[object Object],[object Object],[object Object]
Setting the Problem Statement (2) Describe the problem Develop a one sentence problem statement
Describe the Problem ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Describe the Problem ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Brainstorming ,[object Object],[object Object],[object Object],[object Object],[object Object]
Brainstorming ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Brainstorming ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Brainstorming ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Brainstorming ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Bug Listing ,[object Object],[object Object]
Reversals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Setting the Problem Statement ,[object Object],[object Object],[object Object],[object Object]
Setting the Problem Statement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Effective Problem Statements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Completed First Stage ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Analyze the Problem in Detail (3) Analyze what is wrong Analyze what is right
Analyzing what is wrong ,[object Object],[object Object],[object Object]
Analyzing what is right ,[object Object],[object Object],[object Object]
Overview Analyze the Problem in Detail ,[object Object],[object Object]
Overview Analyze the Problem in Detail ,[object Object],[object Object]
The Role of Questions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How do you decide which questions to ask? ,[object Object],[object Object],[object Object],[object Object]
Herringbones ,[object Object],[object Object],[object Object]
Herringbones ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
Analyzing the Problem ,[object Object],[object Object],Questioning Tool Box What is wrong? What did you do about it? What was the result? What happened next? What was their reaction? What are the symptoms? What are their effects? What did you notice first?
Analyzing the Problem ,[object Object],[object Object],[object Object],[object Object],[object Object]
Analyzing the Problem ,[object Object],[object Object],[object Object]
Analyzing the Problem ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Analyzing What is Right ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Identify Likely Causes (4) What's different? What has changed? What are the most likely causes?
Identify Likely Causes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What's Different? ,[object Object],[object Object],[object Object]
What's Different? ,[object Object],[object Object],[object Object]
What Has Changed? ,[object Object],[object Object],[object Object]
What Has Changed? ,[object Object],[object Object],[object Object]
Define Actual Causes (5) What is the most likely explanation? Can I prove it?
Define Actual Causes ,[object Object],[object Object],[object Object],[object Object]
The Most Likely Cause ,[object Object],[object Object],[object Object]
The Most Likely Cause ,[object Object],[object Object],[object Object]
Proving the Cause ,[object Object],[object Object],[object Object],[object Object]
Proving the Cause ,[object Object],[object Object],[object Object],[object Object],[object Object]
Review ,[object Object],[object Object],[object Object],[object Object]
Problem Solving ,[object Object],[object Object],[object Object],[object Object],[object Object]
Decision Making The ICES decision making process stands for I nitiate C riteria E valuate S elect
Decision Making ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Making Decisions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The ICES Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Evaluating Options ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Evaluating Options ,[object Object],[object Object],[object Object],[object Object],[object Object]
Thank You..!

Recomendados

Problem solving & decision making
Problem solving & decision makingProblem solving & decision making
Problem solving & decision makingSoft Skills World
 
Problem Solving
Problem SolvingProblem Solving
Problem SolvingAtiqul Haq Mazumder
 
Problem Solving PowerPoint PPT Content Modern Sample
Problem Solving PowerPoint PPT Content Modern SampleProblem Solving PowerPoint PPT Content Modern Sample
Problem Solving PowerPoint PPT Content Modern SampleAndrew Schwartz
 
Problem Solving TRAINING
Problem Solving TRAININGProblem Solving TRAINING
Problem Solving TRAININGKanaidi ken
 
Problem solving
Problem solvingProblem solving
Problem solvingAyan Bandyopadhyay
 
Problem solving& Decision Making
Problem solving& Decision MakingProblem solving& Decision Making
Problem solving& Decision MakingSahar Andrade, MBBCh Diversity, Leadership, Reinvent Yourself
 
Decision making & problem solving
Decision making & problem solvingDecision making & problem solving
Decision making & problem solvingashish1afmi
 
Problem Solving
Problem SolvingProblem Solving
Problem SolvingMiles Berry
 

Recomendados

Problem solving & decision making
Problem solving & decision makingProblem solving & decision making
Problem solving & decision makingSoft Skills World
 
Problem Solving
Problem SolvingProblem Solving
Problem SolvingAtiqul Haq Mazumder
 
Problem Solving PowerPoint PPT Content Modern Sample
Problem Solving PowerPoint PPT Content Modern SampleProblem Solving PowerPoint PPT Content Modern Sample
Problem Solving PowerPoint PPT Content Modern SampleAndrew Schwartz
 
Problem Solving TRAINING
Problem Solving TRAININGProblem Solving TRAINING
Problem Solving TRAININGKanaidi ken
 
Problem solving
Problem solvingProblem solving
Problem solvingAyan Bandyopadhyay
 
Problem solving& Decision Making
Problem solving& Decision MakingProblem solving& Decision Making
Problem solving& Decision MakingSahar Andrade, MBBCh Diversity, Leadership, Reinvent Yourself
 
Decision making & problem solving
Decision making & problem solvingDecision making & problem solving
Decision making & problem solvingashish1afmi
 
Problem Solving
Problem SolvingProblem Solving
Problem SolvingMiles Berry
 
Training on Problem Solving Skills
Training on Problem Solving SkillsTraining on Problem Solving Skills
Training on Problem Solving SkillsAnirudhSingh144
 
Effective Problem Solving and Decision Making
Effective Problem Solving and Decision MakingEffective Problem Solving and Decision Making
Effective Problem Solving and Decision MakingBoom San Agustin, CSP, CC, CL
 
Problem solving & decision making
Problem solving & decision makingProblem solving & decision making
Problem solving & decision makingAjith S
 
Problem solving
Problem solvingProblem solving
Problem solvingAndresBrutas
 
Problem solving skills
Problem solving skillsProblem solving skills
Problem solving skillsVasudevan BK
 
Problem Solving Process
Problem Solving ProcessProblem Solving Process
Problem Solving ProcessPrinson Rodrigues
 
Problem solving & decision making at the workplace
Problem solving & decision making at the workplaceProblem solving & decision making at the workplace
Problem solving & decision making at the workplaceFaakor Agyekum
 
Decision making and problem solving
Decision making and problem solvingDecision making and problem solving
Decision making and problem solvingKrishantha Jayasundara
 
Seven Steps For Effective Problem Solving
Seven Steps For Effective Problem SolvingSeven Steps For Effective Problem Solving
Seven Steps For Effective Problem SolvingDarci Stanford
 
Problem solving
Problem solvingProblem solving
Problem solvingcherrymolde
 
Solve Problems Productively
Solve Problems ProductivelySolve Problems Productively
Solve Problems ProductivelyMomentum Training Solutions Pvt Ltd
 
Problem solving and decision making
Problem solving and decision making Problem solving and decision making
Problem solving and decision making khushboo choudhary
 
Problem solving techniques
Problem solving techniquesProblem solving techniques
Problem solving techniquesNicky Janmeda
 
Problem solving
Problem solvingProblem solving
Problem solvingAglaia Connect
 
developing problem solving skills
developing problem solving skillsdeveloping problem solving skills
developing problem solving skillsJamal Khan
 
Creative problem solving revised
Creative problem solving revisedCreative problem solving revised
Creative problem solving revisedVasudevan BK
 
Problem solving
Problem solvingProblem solving
Problem solvingsandrita87
 
Creative Problem Solving Skills For Staff
Creative Problem Solving Skills For StaffCreative Problem Solving Skills For Staff
Creative Problem Solving Skills For StaffPaul Nguyen
 
Problem Solving Techniques - LEAN
Problem Solving Techniques - LEANProblem Solving Techniques - LEAN
Problem Solving Techniques - LEANSwamy Gelli V S Ch
 
Problem Solving Skills
Problem Solving SkillsProblem Solving Skills
Problem Solving SkillsSunderland City Council
 
Problem solving
Problem solvingProblem solving
Problem solvingNursing Path
 
PROBLEM SOLVING POWERPOINT
PROBLEM SOLVING POWERPOINT PROBLEM SOLVING POWERPOINT
PROBLEM SOLVING POWERPOINT Andrew Schwartz
 

Mais conteúdo relacionado

Mais procurados

Training on Problem Solving Skills
Training on Problem Solving SkillsTraining on Problem Solving Skills
Training on Problem Solving SkillsAnirudhSingh144
 
Problem solving & decision making
Problem solving & decision makingProblem solving & decision making
Problem solving & decision makingAjith S
 
Problem solving skills
Problem solving skillsProblem solving skills
Problem solving skillsVasudevan BK
 
Problem solving & decision making at the workplace
Problem solving & decision making at the workplaceProblem solving & decision making at the workplace
Problem solving & decision making at the workplaceFaakor Agyekum
 
Seven Steps For Effective Problem Solving
Seven Steps For Effective Problem SolvingSeven Steps For Effective Problem Solving
Seven Steps For Effective Problem SolvingDarci Stanford
 
Problem solving and decision making
Problem solving and decision making Problem solving and decision making
Problem solving and decision making khushboo choudhary
 
Problem solving techniques
Problem solving techniquesProblem solving techniques
Problem solving techniquesNicky Janmeda
 
developing problem solving skills
developing problem solving skillsdeveloping problem solving skills
developing problem solving skillsJamal Khan
 
Creative problem solving revised
Creative problem solving revisedCreative problem solving revised
Creative problem solving revisedVasudevan BK
 
Problem solving
Problem solvingProblem solving
Problem solvingsandrita87
 
Creative Problem Solving Skills For Staff
Creative Problem Solving Skills For StaffCreative Problem Solving Skills For Staff
Creative Problem Solving Skills For StaffPaul Nguyen
 
Problem Solving Techniques - LEAN
Problem Solving Techniques - LEANProblem Solving Techniques - LEAN
Problem Solving Techniques - LEANSwamy Gelli V S Ch
 

Mais procurados (20)

Training on Problem Solving Skills
Training on Problem Solving SkillsTraining on Problem Solving Skills
Training on Problem Solving Skills
 
Effective Problem Solving and Decision Making
Effective Problem Solving and Decision MakingEffective Problem Solving and Decision Making
Effective Problem Solving and Decision Making
 
Problem solving & decision making
Problem solving & decision makingProblem solving & decision making
Problem solving & decision making
 
Problem solving
Problem solvingProblem solving
Problem solving
 
Problem solving skills
Problem solving skillsProblem solving skills
Problem solving skills
 
Problem Solving Process
Problem Solving ProcessProblem Solving Process
Problem Solving Process
 
Problem solving & decision making at the workplace
Problem solving & decision making at the workplaceProblem solving & decision making at the workplace
Problem solving & decision making at the workplace
 
Decision making and problem solving
Decision making and problem solvingDecision making and problem solving
Decision making and problem solving
 
Seven Steps For Effective Problem Solving
Seven Steps For Effective Problem SolvingSeven Steps For Effective Problem Solving
Seven Steps For Effective Problem Solving
 
Problem solving
Problem solvingProblem solving
Problem solving
 
Solve Problems Productively
Solve Problems ProductivelySolve Problems Productively
Solve Problems Productively
 
Problem solving and decision making
Problem solving and decision making Problem solving and decision making
Problem solving and decision making
 
Problem solving techniques
Problem solving techniquesProblem solving techniques
Problem solving techniques
 
Problem solving
Problem solvingProblem solving
Problem solving
 
developing problem solving skills
developing problem solving skillsdeveloping problem solving skills
developing problem solving skills
 
Creative problem solving revised
Creative problem solving revisedCreative problem solving revised
Creative problem solving revised
 
Problem solving
Problem solvingProblem solving
Problem solving
 
Creative Problem Solving Skills For Staff
Creative Problem Solving Skills For StaffCreative Problem Solving Skills For Staff
Creative Problem Solving Skills For Staff
 
Problem Solving Techniques - LEAN
Problem Solving Techniques - LEANProblem Solving Techniques - LEAN
Problem Solving Techniques - LEAN
 
Problem Solving Skills
Problem Solving SkillsProblem Solving Skills
Problem Solving Skills
 

Destaque

PROBLEM SOLVING POWERPOINT
PROBLEM SOLVING POWERPOINT PROBLEM SOLVING POWERPOINT
PROBLEM SOLVING POWERPOINT Andrew Schwartz
 
Problem solving method
Problem solving methodProblem solving method
Problem solving methodBSEPhySci14
 
The statement of the problem
The statement of the problemThe statement of the problem
The statement of the problemedac4co
 
Problem Solving Method
Problem Solving MethodProblem Solving Method
Problem Solving MethodRoxanne Deang
 
Problem solving ppt
Problem solving pptProblem solving ppt
Problem solving pptIka Rose
 
Ten Characteristics Common To Highly Effective Entrepreneurs
Ten Characteristics Common To Highly Effective EntrepreneursTen Characteristics Common To Highly Effective Entrepreneurs
Ten Characteristics Common To Highly Effective EntrepreneursAbhishek Shah
 
How to find your Topic, with resources & processes
How to find your Topic, with resources & processesHow to find your Topic, with resources & processes
How to find your Topic, with resources & processesDoctoralNet Limited
 
Statement of the problem (final)
Statement of the problem (final)Statement of the problem (final)
Statement of the problem (final)Jerome Jardin
 
Statement of problem
Statement of problemStatement of problem
Statement of problemYNam Ho
 
2.1 Understand problem solving concept
2.1 Understand problem solving concept2.1 Understand problem solving concept
2.1 Understand problem solving conceptFrankie Jones
 
Introduction to problem solving in c++
Introduction to problem solving in c++Introduction to problem solving in c++
Introduction to problem solving in c++Online
 
Problem Solving Techniques
Problem Solving TechniquesProblem Solving Techniques
Problem Solving TechniquesAshesh R
 
Stages of problem solving presentation
Stages of problem solving presentationStages of problem solving presentation
Stages of problem solving presentationbbaugh
 
1 introduction to problem solving and programming
1 introduction to problem solving and programming1 introduction to problem solving and programming
1 introduction to problem solving and programmingRheigh Henley Calderon
 
Developing Critical Thinking Skills
Developing Critical Thinking SkillsDeveloping Critical Thinking Skills
Developing Critical Thinking SkillsMohamed Nasir
 

Destaque (20)

Problem solving
Problem solvingProblem solving
Problem solving
 
PROBLEM SOLVING POWERPOINT
PROBLEM SOLVING POWERPOINT PROBLEM SOLVING POWERPOINT
PROBLEM SOLVING POWERPOINT
 
Problem solving method
Problem solving methodProblem solving method
Problem solving method
 
The statement of the problem
The statement of the problemThe statement of the problem
The statement of the problem
 
Problem Solving Method
Problem Solving MethodProblem Solving Method
Problem Solving Method
 
Problem solving ppt
Problem solving pptProblem solving ppt
Problem solving ppt
 
How to write a statement problem
How to write a statement problemHow to write a statement problem
How to write a statement problem
 
Ten Characteristics Common To Highly Effective Entrepreneurs
Ten Characteristics Common To Highly Effective EntrepreneursTen Characteristics Common To Highly Effective Entrepreneurs
Ten Characteristics Common To Highly Effective Entrepreneurs
 
How to find your Topic, with resources & processes
How to find your Topic, with resources & processesHow to find your Topic, with resources & processes
How to find your Topic, with resources & processes
 
Statement of the problem (final)
Statement of the problem (final)Statement of the problem (final)
Statement of the problem (final)
 
Statement of problem
Statement of problemStatement of problem
Statement of problem
 
Problem solving
Problem solvingProblem solving
Problem solving
 
Introduction to problem solving in C
Introduction to problem solving in CIntroduction to problem solving in C
Introduction to problem solving in C
 
Problem Solving
Problem SolvingProblem Solving
Problem Solving
 
2.1 Understand problem solving concept
2.1 Understand problem solving concept2.1 Understand problem solving concept
2.1 Understand problem solving concept
 
Introduction to problem solving in c++
Introduction to problem solving in c++Introduction to problem solving in c++
Introduction to problem solving in c++
 
Problem Solving Techniques
Problem Solving TechniquesProblem Solving Techniques
Problem Solving Techniques
 
Stages of problem solving presentation
Stages of problem solving presentationStages of problem solving presentation
Stages of problem solving presentation
 
1 introduction to problem solving and programming
1 introduction to problem solving and programming1 introduction to problem solving and programming
1 introduction to problem solving and programming
 
Developing Critical Thinking Skills
Developing Critical Thinking SkillsDeveloping Critical Thinking Skills
Developing Critical Thinking Skills
 

Semelhante a Problem Solving and Decision Making

Decision making & problem solving
Decision making & problem solvingDecision making & problem solving
Decision making & problem solvingGagan Malhotra
 
Guidelines to Problem Solving and Decision Making
Guidelines to Problem Solving and Decision MakingGuidelines to Problem Solving and Decision Making
Guidelines to Problem Solving and Decision MakingGabriel Barina
 
8D Problem Solving WorksheetGroup NumberGroup Member Nam.docx
8D Problem Solving WorksheetGroup NumberGroup Member Nam.docx8D Problem Solving WorksheetGroup NumberGroup Member Nam.docx
8D Problem Solving WorksheetGroup NumberGroup Member Nam.docxransayo
 
root-cause-analysis-checklist
root-cause-analysis-checklistroot-cause-analysis-checklist
root-cause-analysis-checklistdfritzke
 
Problem Solving A3 Approach
Problem Solving A3 ApproachProblem Solving A3 Approach
Problem Solving A3 ApproachNigel Thurlow
 
7 step Problem solving cycle project report
7 step Problem solving cycle project report7 step Problem solving cycle project report
7 step Problem solving cycle project reportSandeep Kohli
 
A-Root-Cause-Analysis-TOOLS.pptx
A-Root-Cause-Analysis-TOOLS.pptxA-Root-Cause-Analysis-TOOLS.pptx
A-Root-Cause-Analysis-TOOLS.pptxbabuvijayagopal
 
Module 3.1 PowerPoint Slide Deck - DOWNLOAD for Presentation version April 20...
Module 3.1 PowerPoint Slide Deck - DOWNLOAD for Presentation version April 20...Module 3.1 PowerPoint Slide Deck - DOWNLOAD for Presentation version April 20...
Module 3.1 PowerPoint Slide Deck - DOWNLOAD for Presentation version April 20...GeorgeGozon1
 
The top 10 tips for dealing with employee problem behavior
The top 10 tips for dealing with employee problem behavior The top 10 tips for dealing with employee problem behavior
The top 10 tips for dealing with employee problem behavior khaneducation
 
Problem Solving Tools and Techniques by TQMI
Problem Solving Tools and Techniques by TQMIProblem Solving Tools and Techniques by TQMI
Problem Solving Tools and Techniques by TQMIAndrew Leong
 
Problem Solving Tools and Techniques by TQMI
Problem Solving Tools and Techniques by TQMIProblem Solving Tools and Techniques by TQMI
Problem Solving Tools and Techniques by TQMITQMI
 
Accenture fy19-case-workbook-one-accenture-consulting
Accenture fy19-case-workbook-one-accenture-consultingAccenture fy19-case-workbook-one-accenture-consulting
Accenture fy19-case-workbook-one-accenture-consultingAAYUSHGOYAL42
 
The problem solving
The problem solvingThe problem solving
The problem solvingmzoonenglish
 
Project Management Practitioner: Problem Solving and Decision Making
Project Management Practitioner: Problem Solving and Decision MakingProject Management Practitioner: Problem Solving and Decision Making
Project Management Practitioner: Problem Solving and Decision Makinglearnonline4
 
Keys to Better Problem Solving
Keys to Better Problem SolvingKeys to Better Problem Solving
Keys to Better Problem SolvingMike Wicker
 
Call center analytics
Call center analyticsCall center analytics
Call center analyticsSpectrum
 
Error Management PPT
Error Management PPTError Management PPT
Error Management PPTguest89026a
 

Semelhante a Problem Solving and Decision Making (20)

Decision making & problem solving
Decision making & problem solvingDecision making & problem solving
Decision making & problem solving
 
Guidelines to Problem Solving and Decision Making
Guidelines to Problem Solving and Decision MakingGuidelines to Problem Solving and Decision Making
Guidelines to Problem Solving and Decision Making
 
8D Problem Solving WorksheetGroup NumberGroup Member Nam.docx
8D Problem Solving WorksheetGroup NumberGroup Member Nam.docx8D Problem Solving WorksheetGroup NumberGroup Member Nam.docx
8D Problem Solving WorksheetGroup NumberGroup Member Nam.docx
 
root-cause-analysis-checklist
root-cause-analysis-checklistroot-cause-analysis-checklist
root-cause-analysis-checklist
 
Problem Solving A3 Approach
Problem Solving A3 ApproachProblem Solving A3 Approach
Problem Solving A3 Approach
 
7 step Problem solving cycle project report
7 step Problem solving cycle project report7 step Problem solving cycle project report
7 step Problem solving cycle project report
 
A-Root-Cause-Analysis-TOOLS.pptx
A-Root-Cause-Analysis-TOOLS.pptxA-Root-Cause-Analysis-TOOLS.pptx
A-Root-Cause-Analysis-TOOLS.pptx
 
Module 3.1 PowerPoint Slide Deck - DOWNLOAD for Presentation version April 20...
Module 3.1 PowerPoint Slide Deck - DOWNLOAD for Presentation version April 20...Module 3.1 PowerPoint Slide Deck - DOWNLOAD for Presentation version April 20...
Module 3.1 PowerPoint Slide Deck - DOWNLOAD for Presentation version April 20...
 
The top 10 tips for dealing with employee problem behavior
The top 10 tips for dealing with employee problem behavior The top 10 tips for dealing with employee problem behavior
The top 10 tips for dealing with employee problem behavior
 
Problem Solving Tools and Techniques by TQMI
Problem Solving Tools and Techniques by TQMIProblem Solving Tools and Techniques by TQMI
Problem Solving Tools and Techniques by TQMI
 
Problem Solving Tools and Techniques by TQMI
Problem Solving Tools and Techniques by TQMIProblem Solving Tools and Techniques by TQMI
Problem Solving Tools and Techniques by TQMI
 
Accenture fy19-case-workbook-one-accenture-consulting
Accenture fy19-case-workbook-one-accenture-consultingAccenture fy19-case-workbook-one-accenture-consulting
Accenture fy19-case-workbook-one-accenture-consulting
 
Empathy map
Empathy mapEmpathy map
Empathy map
 
The problem solving
The problem solvingThe problem solving
The problem solving
 
Project Management Practitioner: Problem Solving and Decision Making
Project Management Practitioner: Problem Solving and Decision MakingProject Management Practitioner: Problem Solving and Decision Making
Project Management Practitioner: Problem Solving and Decision Making
 
Problem solving & decision making
Problem solving & decision makingProblem solving & decision making
Problem solving & decision making
 
Keys to Better Problem Solving
Keys to Better Problem SolvingKeys to Better Problem Solving
Keys to Better Problem Solving
 
Call center analytics
Call center analyticsCall center analytics
Call center analytics
 
Error Management PPT
Error Management PPTError Management PPT
Error Management PPT
 
Error Management, RCA
Error Management, RCAError Management, RCA
Error Management, RCA
 

Mais de Ibrahim M. Morsy

Negotiation skills presentation
Negotiation skills presentation Negotiation skills presentation
Negotiation skills presentation Ibrahim M. Morsy
 
Handling difficult customers
Handling difficult customersHandling difficult customers
Handling difficult customersIbrahim M. Morsy
 
Telephone Courtesy Guidelines
Telephone Courtesy GuidelinesTelephone Courtesy Guidelines
Telephone Courtesy GuidelinesIbrahim M. Morsy
 
Management Core Skills Part I
Management Core Skills Part IManagement Core Skills Part I
Management Core Skills Part IIbrahim M. Morsy
 
Performance Improvement Vs. Training
Performance Improvement Vs. TrainingPerformance Improvement Vs. Training
Performance Improvement Vs. TrainingIbrahim M. Morsy
 
Managing Your Time Effectively
Managing Your Time EffectivelyManaging Your Time Effectively
Managing Your Time EffectivelyIbrahim M. Morsy
 

Mais de Ibrahim M. Morsy (13)

An introduction to tqm
An introduction to tqmAn introduction to tqm
An introduction to tqm
 
Negotiation skills presentation
Negotiation skills presentation Negotiation skills presentation
Negotiation skills presentation
 
Telesales part 2
Telesales part 2Telesales part 2
Telesales part 2
 
Six sigma introduction
Six sigma introductionSix sigma introduction
Six sigma introduction
 
Team work
Team workTeam work
Team work
 
Handling difficult customers
Handling difficult customersHandling difficult customers
Handling difficult customers
 
Telephone Courtesy Guidelines
Telephone Courtesy GuidelinesTelephone Courtesy Guidelines
Telephone Courtesy Guidelines
 
Basic Supervision Hr
Basic Supervision HrBasic Supervision Hr
Basic Supervision Hr
 
Customer Satisfaction
Customer SatisfactionCustomer Satisfaction
Customer Satisfaction
 
Management Core Skills Part I
Management Core Skills Part IManagement Core Skills Part I
Management Core Skills Part I
 
Performance Improvement Vs. Training
Performance Improvement Vs. TrainingPerformance Improvement Vs. Training
Performance Improvement Vs. Training
 
Telesales Principles I
Telesales Principles ITelesales Principles I
Telesales Principles I
 
Managing Your Time Effectively
Managing Your Time EffectivelyManaging Your Time Effectively
Managing Your Time Effectively
 

Último

Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...ictsugar
 
APRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdfAPRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdfRbc Rbcua
 
Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03DallasHaselhorst
 
Market Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMarket Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMintel Group
 
Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.Anamaria Contreras
 
NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdf
NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdfNewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdf
NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdfKhaled Al Awadi
 
Annual General Meeting Presentation Slides
Annual General Meeting Presentation SlidesAnnual General Meeting Presentation Slides
Annual General Meeting Presentation SlidesKeppelCorporation
 
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfIntro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfpollardmorgan
 
Digital Transformation in the PLM domain - distrib.pdf
Digital Transformation in the PLM domain - distrib.pdfDigital Transformation in the PLM domain - distrib.pdf
Digital Transformation in the PLM domain - distrib.pdfJos Voskuil
 
Memorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQMMemorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQMVoces Mineras
 
Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024Kirill Klimov
 
Innovation Conference 5th March 2024.pdf
Innovation Conference 5th March 2024.pdfInnovation Conference 5th March 2024.pdf
Innovation Conference 5th March 2024.pdfrichard876048
 
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deckPitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deckHajeJanKamps
 
Kenya Coconut Production Presentation by Dr. Lalith Perera
Kenya Coconut Production Presentation by Dr. Lalith PereraKenya Coconut Production Presentation by Dr. Lalith Perera
Kenya Coconut Production Presentation by Dr. Lalith Pereraictsugar
 
FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607dollysharma2066
 
MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?Olivia Kresic
 
Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Riya Pathan
 
Marketplace and Quality Assurance Presentation - Vincent Chirchir
Marketplace and Quality Assurance Presentation - Vincent ChirchirMarketplace and Quality Assurance Presentation - Vincent Chirchir
Marketplace and Quality Assurance Presentation - Vincent Chirchirictsugar
 
India Consumer 2024 Redacted Sample Report
India Consumer 2024 Redacted Sample ReportIndia Consumer 2024 Redacted Sample Report
India Consumer 2024 Redacted Sample ReportMintel Group
 
Organizational Structure Running A Successful Business
Organizational Structure Running A Successful BusinessOrganizational Structure Running A Successful Business
Organizational Structure Running A Successful BusinessSeta Wicaksana
 

Último (20)

Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...
 
APRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdfAPRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdf
 
Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03
 
Market Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMarket Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 Edition
 
Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.
 
NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdf
NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdfNewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdf
NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdf
 
Annual General Meeting Presentation Slides
Annual General Meeting Presentation SlidesAnnual General Meeting Presentation Slides
Annual General Meeting Presentation Slides
 
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfIntro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
 
Digital Transformation in the PLM domain - distrib.pdf
Digital Transformation in the PLM domain - distrib.pdfDigital Transformation in the PLM domain - distrib.pdf
Digital Transformation in the PLM domain - distrib.pdf
 
Memorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQMMemorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQM
 
Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024
 
Innovation Conference 5th March 2024.pdf
Innovation Conference 5th March 2024.pdfInnovation Conference 5th March 2024.pdf
Innovation Conference 5th March 2024.pdf
 
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deckPitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
 
Kenya Coconut Production Presentation by Dr. Lalith Perera
Kenya Coconut Production Presentation by Dr. Lalith PereraKenya Coconut Production Presentation by Dr. Lalith Perera
Kenya Coconut Production Presentation by Dr. Lalith Perera
 
FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607
 
MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?
 
Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737
 
Marketplace and Quality Assurance Presentation - Vincent Chirchir
Marketplace and Quality Assurance Presentation - Vincent ChirchirMarketplace and Quality Assurance Presentation - Vincent Chirchir
Marketplace and Quality Assurance Presentation - Vincent Chirchir
 
India Consumer 2024 Redacted Sample Report
India Consumer 2024 Redacted Sample ReportIndia Consumer 2024 Redacted Sample Report
India Consumer 2024 Redacted Sample Report
 
Organizational Structure Running A Successful Business
Organizational Structure Running A Successful BusinessOrganizational Structure Running A Successful Business
Organizational Structure Running A Successful Business
 

Problem Solving and Decision Making