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BOOKING OFFER
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AUSTRALIA • CANADA • india • IRELAND
Malaysia • NEW ZEALAND • SINGAPORE • SOUTH AFRICA
UNITED KINGDOM • UNITED STATES • VIETNAM
You will learn how to:
•	 Set up, configure and troubleshoot RS-232 and 2-wire as well as 4-wire
RS-485 links
•	 Set up and configure basic Ethernet networks containing hubs, switches
and routers, and troubleshoot these networks down to the packet level
•	 Configure IP parameters, and do basic TCP/IP troubleshooting down to the
packet level by means of DOS and Windows utilities such as IP address
and port scanners as well as protocol analysers
•	 Troubleshoot Modbus serial and Modbus TCP systems down to byte level
•	 Set up IEEE802.11 access points in infrastructure and point-to-point mode,
do site surveys and ‘sniff’ packets
•	 Implement authentication and encryption on IEEE 802.11 wireless LANs
Hands-On
Data Communication,
Networking and TCP/IP
Troubleshooting
Glasgow
2 & 3 June 2015
4 for 3 discount Offer - see registration form for details
Technology Training that Works
John Lawrence
B.Sc (Hons) M.Sc B.Com (Hons)
A 2-day practical workshop presented by:
EARLY BIRD
TOTAL VALUE TO YOU - £368
BOOKING OFFER
Book by 5 May 2015 and
you will receive 25% off the full
registration price + 4 eBooks
each with hundreds of pages of
engineering knowledge
who should attend:
This workshop is designed for personnel with a need to understand the
techniques required to use and apply industrial communications technology as
productively and economically as possible. This includes engineers and
technicians involved with:
•	 Consulting
•	 Control and instrumentation
•	 Control systems
•	 Design
•	 Electrical installations
•	 Instrumentation
•	 Maintenance supervisors
•	 Process control
•	 Process development
•	 Project management
•	 SCADA and telemetry systems
Register NOW: Email the registration form to us at uk@idc-online.com
For more information contact (020) 8335 4014 or visit www.idc-online.com
•	 Practical Industrial Networking
Engineers and Technicians
•	 Practical Troubleshooting and
Problem Solving of Ethernet
Networks
•	 Practical TCP/IP and Ethernet
Networking for Industry
•	 Practical Fieldbus, DeviceNet and
Ethernet for Industry
Only £995 per person
excluding VAT
the workshop
Data communication is given high priority in today’s industrial environment. This workshop is
designed to be hands-on, providing the participants with essential knowledge and helping
them to understand and troubleshoot systems.	
This is a comprehensive two-day hands-on workshop that covers practical aspects of data
communication such as serial communications, Ethernet networking, TCP/IP, Modbus,
wireless communications and security.
This workshop is for enthusiastic engineers and technicians who wish to develop and enhance
their practical knowledge in the field of data communications and networking. It will help them
to understand the concepts behind data transmission, the various protocols involved, and the
topologies that govern data exchange among various systems in industry. It will also equip
them with the skills and tools to design and/or maintain these systems on an ongoing basis.
Pre-requisites
A basic working knowledge of industrial communications and applications will be useful.
Real-life experience with equipment and hands-on testing will enable the workshop to be
placed in context.
In a world of distinguished engineering professionals, finding presenters
who are leaders in their field is paramount. John Lawrence fits the
criteria as a distinguished presenter, receiving excellent course reviews
over the past 15 years.
John was extensively associated with the Diamond and Gold mining
industries in Southern Africa, and has over 20 years experience as a
project and departmental manager for a multinational oil company. During this time, John
focused on designing and managing the infrastructure of the telecommunications, data
communications and IT systems.
In the past 5 years, John has worked extensively for a number of multi-national clients,
managing projects including facilities management, budgeting and financial forecasting.
When John is not consulting or lecturing, he enjoys increasing his own skills by reading and
writing about state-of-the-art technology topics and how to optimise Return On Investment
(ROI) for the overall IT infrastructure. John is a dedicated professional who has trained
engineers and technicians around the world.
Hands-On Data Communication,
discount Offer
SAVE
£995
* discounted and free registration to be
used for the same workshop
in the same venue
BUY Three
GET ONE FREE!
Register three people on a
public two-day workshop and
receive your fourth registration
FREE
An intensive, practical 2-day workshop presented by
John Lawrence B.Sc (Hons) M.Sc B.Com (Hons)
practical sessions
This is a practical, hands-on workshop enabling you to work through exercises which reinforce
the concepts discussed.
This workshop is heavily (~90%) hands-on – students will work in pairs with a
computer.
To gain full value from this workshop, please bring your laptop/notebook computer.
free reference manual
as a hard-copy and eBook (Valued at £79.95)
Our delegates don’t just receive photocopied notes!
You will receive a comprehensive fully illustrated reference manual filled
with hundreds of pages of tables, charts, figures and handy hints.
About IDC Technologies
Visit our WEB SITE
www.idc-online.com to download
FREE software and technical information
With a portfolio of over 300 workshops
specialising in the fields of industrial
data communications, telecommunications,
automation and control we have trained over
500,000 engineers, scientists and
technicians over the last 20 years.
Wehaveanenthusiasticteamofprofessionals
in offices conveniently located around the
world, who are committed to providing the
highest quality of engineering and technical
training.
On-Site Training
All IDC Technologies training workshops are
available on an on-site basis, presented at
the venue of your choice, saving delegates
travel time and expenses, thus providing
your company with even greater savings.
SAVE MORE THAN 50% OFF
the per person cost!
2-day courses start from <£3,000
for up to 6 people, and can be
customised to your needs.
Have the training delivered
WHEN AND WHERE you need it!
For more information or a FREE detailed
proposal contact:
Kevin Baker on (020) 8335 4014 or
email: training@idc-online.com
Networking and TCP/IP Troubleshooting
the program
Day ONE
SERIAL DATA COMMUNICATIONS
•	Asynchronous serial communication basics
PRACTICAL EXERCISES
•	RS-232, RS-485 basics
-	 Setting up the software
-	 RS-232 basics
-	 RS-232 point-to-point communication
-	 RS-232 via virtual null modem
-	 RS-485 basics (2W and 4W) using
Listen 32 software, voltmeter and
oscilloscope (if available)
ETHERNET AND TCP/IP NETWORKING
NETWORKING BASICS (BRIEF REVIEW)
•	Ethernet
•	TCP/IP protocol suite
•	Internet layer (OSI layer 3) protocols: IP,
ARP, ICMP
•	Host-host layer (OSI layer 4) protocols: TCP,
UDP
•	Application layer (OSI layer 5/6/7)
protocols: FTP, HTTP, Telnet
•	Utilities
•	Network components
NETWORK CONSTRUCTION
PRACTICAL EXERCISES
•	Constructing a simulated Wide Area
Network simulation with hubs/switches
and pre-configured Cisco 2500 routers
•	IP configuration (IP addresses, subnet
masks, default gateways) of hosts
BASIC SYSTEM CHECKS
PRACTICAL EXERCISES
•	IP configuration checks (ipconfig, wntipcfg)
•	Router configuration checks using IOS
commands via Telnet
•	Switch configuration checks using browser
•	Connectivity checks (ping, arp, tracert)
•	Name resolution (hosts file, Lmhosts file)
TROUBLESHOOTING THE MEDIUM
PRACTICAL EXERCISES
•	Fiber connectivity – basic checks
•	Cat5 connectivity (damaged and mis-wired
cabling, with cable tester)
TROUBLESHOOTING AT LAYER 2
PRACTICAL EXERCISES
•	Ethernet packet analysis with Wireshark
•	Checking Ethernet NIC driver configuration
TROUBLESHOOTING AT LAYER 3
PRACTICAL EXERCISES
•	Checking stack operation with loop-back
test
•	Tracing Ethernet packet contents between
subnets with Wireshark
•	Detecting duplicate IP addresses
•	Automatic IP address allocation (DHCP
server down)
Day TWO
ETHERNET AND TCP/IP NETWORKING
(cont.)
TROUBLESHOOTING AT LAYER 4
PRACTICAL EXERCISES
•	Checking TCP connections, observing TCP
sequence numbers and
acknowledgements with Wireshark
•	Scanning ports on hosts with advanced
ports scanner
•	Scanning ports on hosts with NMap
•	Checking TCP/UDP delay and data rate
between hosts on WAN with IXIA
QuickCheck
INDUSTRIAL PROTOCOLS: MODBUS
MODBUS SERIAL
•	Basic client/server concept
•	Addressing scheme
•	Message structure
PRACTICAL EXERCISES
•	Master/slave simulation over null modem   
MODBUS TCP
•	Basic concept
•	Message structure
PRACTICAL EXERCISES
•	Master/slave simulation over Ethernet and
TCP/IP
•	Modbus Serial/TCP gateway (Moxa Nport
6110)
WIRELESS
•	IEEE802.11 wireless LAN overview
PRACTICAL EXERCISES
•	Setting up Cisco Aeronet access point
•	Configuring an access point as workgroup
bridge to establish a point-to-point link
(wireless bridge) with two Cisco Aeronet
access points
•	Sniffing wireless packets with Wireshark
•	Quick site survey
•	Measuring signal-to-noise ratio with
Netstumbler
SECURITY
•	Basic security issues
•	WPA2 encryption (AES)  
•	WPA2 authentication
-	 Personal mode
-	 Enterprise mode
PRACTICAL EXERCISES
•	Enabling encryption (AES) on a wireless
LAN
•	Authentication via RADIUS server
SUMMARY, OPEN FORUM
AND CLOSING
The fee for each workshop covers all materials
including workshop manual, lunches
and refreshments
Glasgow - 2 & 3 June 2015
	 Contact us for venue details
Contact:	 Company Name:
Company Address:
City:	 County:	 Post Code:
Phone:	Fax:	 Email:
	 Mr/Ms:	 Job Title:	 Email:
	 Mr/Ms:	 Job Title:	 Email:
	 Mr/Ms:	 Job Title:	 Email:
Should you have more people interested in attending this workshop, please contact Carol or Alison on (020) 8335 4014 or email: uk@idc-online.com
Delegate Details
Hands-on Data Communication, Networking and TCP/IP Troubleshooting
Please register by 12 May
to avoid disappointment
Attendees:
workshop Details
Register three people on a public two-day workshop and receive your fourth registration FREE
*	 discounted and free registration to be used for the same workshop in the same venue.
discount offer - save £995 - BUY Three, GET ONE FREE!
	BOOKING FOR ONE DELEGATE:	 £995 x 	______ delegates	 = £______________
	BOOKING FOR four DELEGATES:	 £995 x 	 ______ delegates 	 = £______________	
The fourth participant is FREE
early bird booking offer: (if booking on or before 5 May 2015)
	 YES, I qualify and would like to receive my 4 FREE eBooks
	 PLUS 25% OFF the registration price 		 less 25%		= £______________
			 + VAT		= £______________
	
			 total		= £______________
I wish to pay by 	 Cheque, made payable to IDC Technologies
	 Company Order Number: __________________________________
Please charge my	 Mastercard 	 Visa	 	 Expiry Date: ____/_____
	 ______________________________________________________________
Cardholder’s Name:
Cardholder’s Signature
On the reverse of your card, above the signature,
is a security number. In order to authorise your
card transaction, we require the last 3 digits:
If the Cardholder's address
is not the same as shown
above please tick this box:
Please Note: Full payment is required prior to the commencement of the workshop.
1
3
payment Details Note: Prices are EXCLUSIVE of VAT
ABN 78 003 263 189Web Site:
www.idc-online.com
Email:
uk@idc-online.com
Mail:
IDC Technologies, Suite 18,
Fitzroy House, Lynwood Drive,
Worcester Park, Surrey, KT4 7AT
Fax:
(020) 8335 4120
register
now:
enquiries:
Phone:
(020) 8335 4014
Received a brochure in the mail
Received an email from IDC
Searched online (Google, Yahoo etc)
Recommended by a friend/colleague
Other (please specify) ________________________
______________________________________________
______________________________________________
______________________________________________
how did you hear about this
workshop?
workshop details
•	 Workshops start at 8:30am and finish at 5:00pm daily.
•	 Registration is from 8:00am on the first day.
•	 The workshop fees are per delegate and include a reference
manual, handouts, lunches and all refreshments.
•	 Full payment is required prior to the commencement of the
workshop.
Early Bird BOOKING Offer
Please note that the Early Bird Booking Offer is only available
tothoseregistrationsreceivedby5May2015andpaidpriorto
the commencement of the workshop.
Cancellation
A fee of 20% will apply for written cancellations received  
7-14 days prior to the commencement of the workshop.
Cancellations received less than 7 days prior to the workshop
are not refundable however substitutes are welcome.
Confirmation
Confirmation will be sent upon receipt of registration. Full
details and workshop instructions will be sent to you prior to
the workshop date.
Please Note
Venues to be confirmed upon registration. Venues are subject
tochange. Instructors may change without notice.  
IDC Technologies has no affiliation with suppliers or
manufacturers and therefore presents a completely unbiased
factual view of the industry.
100% MONEY BACK GUARANTEE
IDC Technologies’ engineers have put considerable time and
experience into ensuring that you derive the maximum value
from each workshop. If you feel by lunch time of the first day
that the workshop is not appropriate,  please let us know so
that we can arrange a 100% refund of your fee.
Privacy Information
If your address details are incorrect, or you wish to remove
your name from our mailing list, please contact us by phone,
fax or email.
At times we make use of lists that cannot be cross-checked
against our own database and you may receive a duplicate.	
If so, please pass this on to an interested colleague.
Continuing Professional Development (CPD)
This program is designed to meet your continuing professional
development requirements. A certificate documenting your
attendance will be awarded at the end of the workshop. This
serves as important evidence of your continuing professional
commitment to your career.
www.idc-online.com

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4-for-3 booking offer for practical data communication workshop

  • 1. 4-for-3 BOOKING OFFER plus our AUSTRALIA • CANADA • india • IRELAND Malaysia • NEW ZEALAND • SINGAPORE • SOUTH AFRICA UNITED KINGDOM • UNITED STATES • VIETNAM You will learn how to: • Set up, configure and troubleshoot RS-232 and 2-wire as well as 4-wire RS-485 links • Set up and configure basic Ethernet networks containing hubs, switches and routers, and troubleshoot these networks down to the packet level • Configure IP parameters, and do basic TCP/IP troubleshooting down to the packet level by means of DOS and Windows utilities such as IP address and port scanners as well as protocol analysers • Troubleshoot Modbus serial and Modbus TCP systems down to byte level • Set up IEEE802.11 access points in infrastructure and point-to-point mode, do site surveys and ‘sniff’ packets • Implement authentication and encryption on IEEE 802.11 wireless LANs Hands-On Data Communication, Networking and TCP/IP Troubleshooting Glasgow 2 & 3 June 2015 4 for 3 discount Offer - see registration form for details Technology Training that Works John Lawrence B.Sc (Hons) M.Sc B.Com (Hons) A 2-day practical workshop presented by: EARLY BIRD TOTAL VALUE TO YOU - £368 BOOKING OFFER Book by 5 May 2015 and you will receive 25% off the full registration price + 4 eBooks each with hundreds of pages of engineering knowledge who should attend: This workshop is designed for personnel with a need to understand the techniques required to use and apply industrial communications technology as productively and economically as possible. This includes engineers and technicians involved with: • Consulting • Control and instrumentation • Control systems • Design • Electrical installations • Instrumentation • Maintenance supervisors • Process control • Process development • Project management • SCADA and telemetry systems Register NOW: Email the registration form to us at uk@idc-online.com For more information contact (020) 8335 4014 or visit www.idc-online.com • Practical Industrial Networking Engineers and Technicians • Practical Troubleshooting and Problem Solving of Ethernet Networks • Practical TCP/IP and Ethernet Networking for Industry • Practical Fieldbus, DeviceNet and Ethernet for Industry Only £995 per person excluding VAT
  • 2. the workshop Data communication is given high priority in today’s industrial environment. This workshop is designed to be hands-on, providing the participants with essential knowledge and helping them to understand and troubleshoot systems. This is a comprehensive two-day hands-on workshop that covers practical aspects of data communication such as serial communications, Ethernet networking, TCP/IP, Modbus, wireless communications and security. This workshop is for enthusiastic engineers and technicians who wish to develop and enhance their practical knowledge in the field of data communications and networking. It will help them to understand the concepts behind data transmission, the various protocols involved, and the topologies that govern data exchange among various systems in industry. It will also equip them with the skills and tools to design and/or maintain these systems on an ongoing basis. Pre-requisites A basic working knowledge of industrial communications and applications will be useful. Real-life experience with equipment and hands-on testing will enable the workshop to be placed in context. In a world of distinguished engineering professionals, finding presenters who are leaders in their field is paramount. John Lawrence fits the criteria as a distinguished presenter, receiving excellent course reviews over the past 15 years. John was extensively associated with the Diamond and Gold mining industries in Southern Africa, and has over 20 years experience as a project and departmental manager for a multinational oil company. During this time, John focused on designing and managing the infrastructure of the telecommunications, data communications and IT systems. In the past 5 years, John has worked extensively for a number of multi-national clients, managing projects including facilities management, budgeting and financial forecasting. When John is not consulting or lecturing, he enjoys increasing his own skills by reading and writing about state-of-the-art technology topics and how to optimise Return On Investment (ROI) for the overall IT infrastructure. John is a dedicated professional who has trained engineers and technicians around the world. Hands-On Data Communication, discount Offer SAVE £995 * discounted and free registration to be used for the same workshop in the same venue BUY Three GET ONE FREE! Register three people on a public two-day workshop and receive your fourth registration FREE An intensive, practical 2-day workshop presented by John Lawrence B.Sc (Hons) M.Sc B.Com (Hons) practical sessions This is a practical, hands-on workshop enabling you to work through exercises which reinforce the concepts discussed. This workshop is heavily (~90%) hands-on – students will work in pairs with a computer. To gain full value from this workshop, please bring your laptop/notebook computer. free reference manual as a hard-copy and eBook (Valued at £79.95) Our delegates don’t just receive photocopied notes! You will receive a comprehensive fully illustrated reference manual filled with hundreds of pages of tables, charts, figures and handy hints. About IDC Technologies Visit our WEB SITE www.idc-online.com to download FREE software and technical information With a portfolio of over 300 workshops specialising in the fields of industrial data communications, telecommunications, automation and control we have trained over 500,000 engineers, scientists and technicians over the last 20 years. Wehaveanenthusiasticteamofprofessionals in offices conveniently located around the world, who are committed to providing the highest quality of engineering and technical training. On-Site Training All IDC Technologies training workshops are available on an on-site basis, presented at the venue of your choice, saving delegates travel time and expenses, thus providing your company with even greater savings. SAVE MORE THAN 50% OFF the per person cost! 2-day courses start from <£3,000 for up to 6 people, and can be customised to your needs. Have the training delivered WHEN AND WHERE you need it! For more information or a FREE detailed proposal contact: Kevin Baker on (020) 8335 4014 or email: training@idc-online.com
  • 3. Networking and TCP/IP Troubleshooting the program Day ONE SERIAL DATA COMMUNICATIONS • Asynchronous serial communication basics PRACTICAL EXERCISES • RS-232, RS-485 basics - Setting up the software - RS-232 basics - RS-232 point-to-point communication - RS-232 via virtual null modem - RS-485 basics (2W and 4W) using Listen 32 software, voltmeter and oscilloscope (if available) ETHERNET AND TCP/IP NETWORKING NETWORKING BASICS (BRIEF REVIEW) • Ethernet • TCP/IP protocol suite • Internet layer (OSI layer 3) protocols: IP, ARP, ICMP • Host-host layer (OSI layer 4) protocols: TCP, UDP • Application layer (OSI layer 5/6/7) protocols: FTP, HTTP, Telnet • Utilities • Network components NETWORK CONSTRUCTION PRACTICAL EXERCISES • Constructing a simulated Wide Area Network simulation with hubs/switches and pre-configured Cisco 2500 routers • IP configuration (IP addresses, subnet masks, default gateways) of hosts BASIC SYSTEM CHECKS PRACTICAL EXERCISES • IP configuration checks (ipconfig, wntipcfg) • Router configuration checks using IOS commands via Telnet • Switch configuration checks using browser • Connectivity checks (ping, arp, tracert) • Name resolution (hosts file, Lmhosts file) TROUBLESHOOTING THE MEDIUM PRACTICAL EXERCISES • Fiber connectivity – basic checks • Cat5 connectivity (damaged and mis-wired cabling, with cable tester) TROUBLESHOOTING AT LAYER 2 PRACTICAL EXERCISES • Ethernet packet analysis with Wireshark • Checking Ethernet NIC driver configuration TROUBLESHOOTING AT LAYER 3 PRACTICAL EXERCISES • Checking stack operation with loop-back test • Tracing Ethernet packet contents between subnets with Wireshark • Detecting duplicate IP addresses • Automatic IP address allocation (DHCP server down) Day TWO ETHERNET AND TCP/IP NETWORKING (cont.) TROUBLESHOOTING AT LAYER 4 PRACTICAL EXERCISES • Checking TCP connections, observing TCP sequence numbers and acknowledgements with Wireshark • Scanning ports on hosts with advanced ports scanner • Scanning ports on hosts with NMap • Checking TCP/UDP delay and data rate between hosts on WAN with IXIA QuickCheck INDUSTRIAL PROTOCOLS: MODBUS MODBUS SERIAL • Basic client/server concept • Addressing scheme • Message structure PRACTICAL EXERCISES • Master/slave simulation over null modem MODBUS TCP • Basic concept • Message structure PRACTICAL EXERCISES • Master/slave simulation over Ethernet and TCP/IP • Modbus Serial/TCP gateway (Moxa Nport 6110) WIRELESS • IEEE802.11 wireless LAN overview PRACTICAL EXERCISES • Setting up Cisco Aeronet access point • Configuring an access point as workgroup bridge to establish a point-to-point link (wireless bridge) with two Cisco Aeronet access points • Sniffing wireless packets with Wireshark • Quick site survey • Measuring signal-to-noise ratio with Netstumbler SECURITY • Basic security issues • WPA2 encryption (AES) • WPA2 authentication - Personal mode - Enterprise mode PRACTICAL EXERCISES • Enabling encryption (AES) on a wireless LAN • Authentication via RADIUS server SUMMARY, OPEN FORUM AND CLOSING The fee for each workshop covers all materials including workshop manual, lunches and refreshments
  • 4. Glasgow - 2 & 3 June 2015 Contact us for venue details Contact: Company Name: Company Address: City: County: Post Code: Phone: Fax: Email: Mr/Ms: Job Title: Email: Mr/Ms: Job Title: Email: Mr/Ms: Job Title: Email: Should you have more people interested in attending this workshop, please contact Carol or Alison on (020) 8335 4014 or email: uk@idc-online.com Delegate Details Hands-on Data Communication, Networking and TCP/IP Troubleshooting Please register by 12 May to avoid disappointment Attendees: workshop Details Register three people on a public two-day workshop and receive your fourth registration FREE * discounted and free registration to be used for the same workshop in the same venue. discount offer - save £995 - BUY Three, GET ONE FREE! BOOKING FOR ONE DELEGATE: £995 x ______ delegates = £______________ BOOKING FOR four DELEGATES: £995 x ______ delegates = £______________ The fourth participant is FREE early bird booking offer: (if booking on or before 5 May 2015) YES, I qualify and would like to receive my 4 FREE eBooks PLUS 25% OFF the registration price less 25% = £______________ + VAT = £______________ total = £______________ I wish to pay by Cheque, made payable to IDC Technologies Company Order Number: __________________________________ Please charge my Mastercard Visa Expiry Date: ____/_____ ______________________________________________________________ Cardholder’s Name: Cardholder’s Signature On the reverse of your card, above the signature, is a security number. In order to authorise your card transaction, we require the last 3 digits: If the Cardholder's address is not the same as shown above please tick this box: Please Note: Full payment is required prior to the commencement of the workshop. 1 3 payment Details Note: Prices are EXCLUSIVE of VAT ABN 78 003 263 189Web Site: www.idc-online.com Email: uk@idc-online.com Mail: IDC Technologies, Suite 18, Fitzroy House, Lynwood Drive, Worcester Park, Surrey, KT4 7AT Fax: (020) 8335 4120 register now: enquiries: Phone: (020) 8335 4014 Received a brochure in the mail Received an email from IDC Searched online (Google, Yahoo etc) Recommended by a friend/colleague Other (please specify) ________________________ ______________________________________________ ______________________________________________ ______________________________________________ how did you hear about this workshop? workshop details • Workshops start at 8:30am and finish at 5:00pm daily. • Registration is from 8:00am on the first day. • The workshop fees are per delegate and include a reference manual, handouts, lunches and all refreshments. • Full payment is required prior to the commencement of the workshop. Early Bird BOOKING Offer Please note that the Early Bird Booking Offer is only available tothoseregistrationsreceivedby5May2015andpaidpriorto the commencement of the workshop. Cancellation A fee of 20% will apply for written cancellations received 7-14 days prior to the commencement of the workshop. Cancellations received less than 7 days prior to the workshop are not refundable however substitutes are welcome. Confirmation Confirmation will be sent upon receipt of registration. Full details and workshop instructions will be sent to you prior to the workshop date. Please Note Venues to be confirmed upon registration. Venues are subject tochange. Instructors may change without notice. IDC Technologies has no affiliation with suppliers or manufacturers and therefore presents a completely unbiased factual view of the industry. 100% MONEY BACK GUARANTEE IDC Technologies’ engineers have put considerable time and experience into ensuring that you derive the maximum value from each workshop. If you feel by lunch time of the first day that the workshop is not appropriate, please let us know so that we can arrange a 100% refund of your fee. Privacy Information If your address details are incorrect, or you wish to remove your name from our mailing list, please contact us by phone, fax or email. At times we make use of lists that cannot be cross-checked against our own database and you may receive a duplicate. If so, please pass this on to an interested colleague. Continuing Professional Development (CPD) This program is designed to meet your continuing professional development requirements. A certificate documenting your attendance will be awarded at the end of the workshop. This serves as important evidence of your continuing professional commitment to your career. www.idc-online.com