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Effective Communication
1.
Invest in your
Competence. HRTcareer Effective Communication Training Follow us on Twitter @hrtcareer
2.
“ Let us
say what we feel and feel what we say, our words should be in agreement with Life”. Seneca Effective Communication
3.
EFFECTIVE COMMUNICATION in
4 steps
4.
What obstacles prevent
us to communicate effectively ?
5.
The way we
receive communication: We reject what threatens us. We see and hear exactly what we want.
6.
Our perceptions
7.
Past experiences Prejudgments
8.
Feelings Environment
9.
Step 1 Listen
Actively
10.
Listen attentively
11.
Open your mind
12.
Give signals that
you are really listening.
13.
Step 2 Be
Assertive
14.
Guilt We survive
by blaming Us or Others.
15.
A submissive person
denies individuals rights. An aggressive person denies others rights.
16.
An assertive person
wants a WIN – WIN result The Submissive loses The Aggressive wins
17.
To become assertive
we speak: Clear With an objective With warm and sincere tone
18.
Step 3 Be
Emphatic
19.
Empathy = Understanding
+ Respect It means that we "resonate" with others.
20.
Understand people’s emotions.
21.
Be aware of
the emotions you are expressing…
22.
Step 4 Feedback
23.
Good Feedback No
criticism No judgment It empowers you Describes observable behaviors
24.
Beware … Your
body never stops to communicate…
25.
Invest in your
Competence ! HRTcareer International Recruitment & HR Consulting To subscribe to this training send a message to hrt@hrtcareer.com Follow us on Twitter @hrtcareer