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Introduction
to Content
Strategy
How did we get here, and what is content
strategy, anyway?
In the
beginning…..
S"ll	
  live	
  at	
  h+p://www.dpgraph.com/	
  
	
  
S"ll	
  live	
  (for	
  posterity’s	
  sake)	
  at	
  h+p://www2.warnerbros.com/spacejam/movie/jam.htm	
  
	
  
MTV’s	
  home	
  page	
  in	
  1996	
  
R.R.	
  Donnelley	
  corporate	
  intranet,	
  1998	
  –	
  the	
  globe	
  was	
  really	
  spinning!	
  
	
  
Then came IA
•  User-centered design (what a concept!)
•  Organized content into buckets
•  Considered how people would travel through
an online experience to accomplish their goals
•  Created and tested experiences
•  How does content get to the site?
•  How long should content stay live?
•  How can we make sure that people create
content so it can be found and used?
•  How much content is there in each section and
how often it gets added to?
•  How can we bring together similar content
from different parts of an organization?
What about the content?
•  How good is the content that currently
exists – how relevant is it to the audience,
does it help the organization meet its
goals?
•  What’s missing?
•  Who is posting the content, vs who’s
creating it?
•  Is the system working to help make
publishing and finding content easier, or
is it making things more difficult?
What about the content?
•  How can we make sure people can get
what they’re looking for on any device?
•  How can we proactively share information
with our audience most effectively
through ever-increasing digital channels?
What about the content?
Enter
Content
Strategy
Definition
•  Who, what, when, where, why, and
how of publishing content online
•  A strategic statement tying
content to business goals
•  The people, processes, and power
to execute that statement
What is
“content”?
There are many
types of content
•  Policies
•  Session descriptions
•  Product details
•  Course catalog listings
•  Executive biographies
•  Press releases
•  Newsletters
•  Online magazines
•  Individual articles
•  Etc., etc., etc.
Content can take
different forms
•  Web pages
•  Blog posts
•  Infographics
•  Images
•  PDFs
•  Video
•  Audio
What do
content
strategists
do?
Editorial
•  Content inventory
•  Content assessment
•  Editorial style
•  Voice and tone
Strategy
•  Content strategy vision statement
•  Selling content strategy to management
•  Showing ROI of content
Marketing
•  Editorial calendar
•  Audience understanding
•  Analytics
Governance
•  Who is in charge of your content?
•  Who reviews and approves it?
•  Who makes sure it is tagged correctly?
•  Who can say “no”?
•  What processes do (or should) exist to
ensure that the right content is
published?
•  How will content be archived, and what
does “archived” mean?
Technology
•  Content design and modeling
•  Taxonomy and metadata
•  Content management systems
•  Mobile
Content Strategy
Partners
•  UX
•  Design
•  Communications
•  Marketing
•  Technology
•  Internal SMEs

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What is content strategy?

  • 1. Introduction to Content Strategy How did we get here, and what is content strategy, anyway?
  • 3. S"ll  live  at  h+p://www.dpgraph.com/    
  • 4. S"ll  live  (for  posterity’s  sake)  at  h+p://www2.warnerbros.com/spacejam/movie/jam.htm    
  • 5. MTV’s  home  page  in  1996  
  • 6. R.R.  Donnelley  corporate  intranet,  1998  –  the  globe  was  really  spinning!    
  • 7. Then came IA •  User-centered design (what a concept!) •  Organized content into buckets •  Considered how people would travel through an online experience to accomplish their goals •  Created and tested experiences
  • 8. •  How does content get to the site? •  How long should content stay live? •  How can we make sure that people create content so it can be found and used? •  How much content is there in each section and how often it gets added to? •  How can we bring together similar content from different parts of an organization? What about the content?
  • 9. •  How good is the content that currently exists – how relevant is it to the audience, does it help the organization meet its goals? •  What’s missing? •  Who is posting the content, vs who’s creating it? •  Is the system working to help make publishing and finding content easier, or is it making things more difficult? What about the content?
  • 10. •  How can we make sure people can get what they’re looking for on any device? •  How can we proactively share information with our audience most effectively through ever-increasing digital channels? What about the content?
  • 12.
  • 13. Definition •  Who, what, when, where, why, and how of publishing content online •  A strategic statement tying content to business goals •  The people, processes, and power to execute that statement
  • 15. There are many types of content •  Policies •  Session descriptions •  Product details •  Course catalog listings •  Executive biographies •  Press releases •  Newsletters •  Online magazines •  Individual articles •  Etc., etc., etc.
  • 16. Content can take different forms •  Web pages •  Blog posts •  Infographics •  Images •  PDFs •  Video •  Audio
  • 18. Editorial •  Content inventory •  Content assessment •  Editorial style •  Voice and tone
  • 19. Strategy •  Content strategy vision statement •  Selling content strategy to management •  Showing ROI of content
  • 20. Marketing •  Editorial calendar •  Audience understanding •  Analytics
  • 21. Governance •  Who is in charge of your content? •  Who reviews and approves it? •  Who makes sure it is tagged correctly? •  Who can say “no”? •  What processes do (or should) exist to ensure that the right content is published? •  How will content be archived, and what does “archived” mean?
  • 22. Technology •  Content design and modeling •  Taxonomy and metadata •  Content management systems •  Mobile
  • 23. Content Strategy Partners •  UX •  Design •  Communications •  Marketing •  Technology •  Internal SMEs