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Programmatic Minute:
Story Telling & Cross Device
Poslední Středa H1.cz
David Špinar, Google
Google Confidential & Proprietary
Story telling in Programmatic
Google Confidential & Proprietary
There are so many targeting options, not only retargeting.
3
Retargeting
Target different messages to the
users who already engaged with
your website
Google Confidential & Proprietary 4
Time & Day
Change creative based time and
date, adjust communication
Audience Segmentation
A/B split testing to determine
best creative or approach
Sequencing
Storyboard communication
Build the value of your offering with
each contact
Frequency Capping
& Rotation
Keep the message fresh, relevant
and effective
Retargeting
Target different messages to the
users who already engaged with
your website
Optimization
Smart creative selection based on
CTR, post impression, or post click
conversion data
Geo-targeting
Differentiate messaging based on
geolocation, show closest
dealership and actual offering
Browser & OS
Target ads to specific devices by
browser and operating systems
Search Keyword
Build or trigger creative based on
publisher search keywords
And if used, usually used as fragmented silos.
Google Confidential & Proprietary 5
Programmatic can deliver a holistic view on story-telling
Who
Your actual
customer vs. assumed
audience
Where
Always on, In the right
moment
What
personalised
story, delivered in
context
Google Confidential & Proprietary 6
Five Tactics to take advantage of the
programmatic opportunity in creative
3) Capture data
with every
Engagement
and use the
signals to
develop a story
over time
4) Develop
Multi-screen
experiences in
HTML5
1) Audience
driven comms
strategies for
each segment
2) Deliver
messaging in
the right
context &
moment
5) Measure what works for each
audience segment, message, and
format
Google Confidential & Proprietary
Audience segmentation is the key for storytelling
7
segmentation based
on DoubleClick tags
variable 1
variable 2
variable 3
variable 4
Profile 1
all website users
Profile 2
interested
specifically in
Octavia
Profile 3
configured
Octavia
Profile 4
checked
dealerships
Google Confidential & Proprietary
But there are much more data available for you.
e.g.
DoubleClick
Bid Manager,
DoubleClick
Search
Media Data CRM Data Analytics Google
e.g. Online
and offline
data
e.g.
DoubleClick
Campaign
Manager,
GAP
e.g.
Demographics
Affinities, in-
market
audiences
Third Party
Custom
Audiences
e.g.
Exelate,
BlueKai
Audiences
comprised of
multiple data
sets
=
1st Party Data Google Data 3rd Party Data Aggregated Data
Google Confidential & Proprietary
Images Landing Pages
Copy Videos
Call to Action Logo
Adapt to a Dynamic & Changing Environment
Eliminating the need to create separate ad creatives and variations, enables Advertisers
and Agencies to focus on the essential - Data-Driven Optimization
9
Google Confidential & Proprietary
Use data to build creative for the right audience
10
Personalize ads
with audience data
Trigger rules by
geo, date, language
Feed creatives
with multiple
assets
Google Confidential & Proprietary 11
saw the blue Fabia ad 1st time & no
click
> show different Fabia color or
version on rotation 3 times
did configuration and left
saw the blue Fabia ad & clicked saw the blue Fabia ad & clicked
>> show different cars on
rotation, start with Citigo
checked test drive and left
> show test drive invitation
with same car configuration
> show closest dealership
Prepare Storytelling Scenarios based on rules
Confidential & ProprietaryGoogle Confidential & Proprietary
Impression
available!
Here you have
the banner
Confidential & ProprietaryGoogle Confidential & Proprietary
Impression
available!
How do I use this
impression?
Default
option
Option 2Option 1 or or
Who is this?
Context/environment?
Frequency/sequencing?
What creative?
What messaging?
Confidential & ProprietaryGoogle Confidential & Proprietary
Impression
available!
How do I use this
impression?
Bid for the
best option
No bidor
Who is this?
Context/environment?
Frequency/sequencing?
What creative?
What messaging?
What bid?
Google Confidential & Proprietary
Cross-device in Programmatic
Google Confidential & Proprietary
Was it seen by humans?Fraud Protection
Have you done your homework before diving into
attribution?
Was my ad seen?Active View
Was it seen in the right environment & context?Content Verification
Was it seen by my target audience?Audience Verification
Did it result in a conversion?
17
Attribution
What impact did it bring on brand awareness?Brand Lift *
*) 2016 roadmap
Google Confidential & Proprietary
And yet, there are much more challenges waiting for you
18
De-duplication
and Active Bidding
Are you able to act on
your insights?
Clicks & impressions
All touch points
available?
Cross device, In-App,
Active View
Full and true picture?
Google Confidential & Proprietary
Cross-device is essential!
19
38% of all customer
journeys involve more than one
channel of interaction
90% of people switch
between screens to complete
tasks
Sources: Google, The New Multi-Screen World Research, 2012;
McKinsey & Co, 2013
Google Confidential & Proprietary
Mobile programmatic environment in CZ is massive!
Google Confidential & Proprietary
“Cross-Device” = Cross-Environment
21
Sees a banner ad on
her personal laptop
Downloads the app on her
work-issued Android phone.
Desktop to mobile Mobile web to Mobile app
Browser to different browser Tablet to mobile
Clicks on a banner ad on
Safari iPhone browser
Purchases on the android
app which downloaded the
week prior.
Sees an ad in his FB.com
news feed (on Chrome)
Purchases a ticket on
website with Firefox.
Watches a trueview ad while
watching the Youtube app
on her iOS tablet
Purchases a ticket from
mobile web on her Android
phone.
Google Confidential & Proprietary
With Cross-Device Attribution more conversions are
credited to total media investment
22
Cross-Device Attribution Findings
1 Compared to non-Cross Device Attribution measurement.
Source: DCM Cross-Device Attribution; June 3 - July 16, 2015. Sample of 11 substantial DBM advertisers.
up to 43% more attributable
conversions1 to media budgets
Half the increase in attributable
conversions are driven from mobile
Cross-Device Attribution will lead to improvements in measuring cost-
efficiency metrics such as CPA
Google Confidential & Proprietary
And Cross-Device Attribution exposes a more accurate
view of mobile’s impact on business goals
23
Cross-Device attribution helps to solve for the previous fragmentation
seen in mobile measurement
1 Compared to non-Cross Device Attribution measurement.
Source: DCM Cross-Device Attribution; June 3 - July 16, 2015. Sample of 11 substantial DBM advertisers.
5 - 46%1
Increase in
attributable
conversions to
mobile
4 - 30%1
Decrease in
mobile CPA
Google Confidential & Proprietary
How does Cross Device Measurement works in DoubleClick
24
OBSERVE CROSS-DEVICE
CONVERSIONS FROM SAMPLE
Previously signed into Google
properties on multiple devices
SURFACE DATA IN INTERFACE
ONLY WHEN 95% CONFIDENT
ESTIMATE CROSS-DEVICE
USERS & EXPAND DATA TO
NON SIGNED-IN USERS
Multiple
Signals
Google Confidential & Proprietary
Build a more
complete view
of performance
across all screens
Cross-device measurement is essential to a brand’s
marketing strategy
25
Conversion
measurement
Adjust reach
measurement for
users interacting
with ads across
devices
Reach
reporting
Give credit for
prospecting and
interest-building
across devices
Multi-Touch
Attribution
Thank you
Questions & Comments?
E-mail: spinar@google.com
Twitter: @dspinar

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David Špinar: Story Telling & Cross Device

  • 1. Programmatic Minute: Story Telling & Cross Device Poslední Středa H1.cz David Špinar, Google
  • 2. Google Confidential & Proprietary Story telling in Programmatic
  • 3. Google Confidential & Proprietary There are so many targeting options, not only retargeting. 3 Retargeting Target different messages to the users who already engaged with your website
  • 4. Google Confidential & Proprietary 4 Time & Day Change creative based time and date, adjust communication Audience Segmentation A/B split testing to determine best creative or approach Sequencing Storyboard communication Build the value of your offering with each contact Frequency Capping & Rotation Keep the message fresh, relevant and effective Retargeting Target different messages to the users who already engaged with your website Optimization Smart creative selection based on CTR, post impression, or post click conversion data Geo-targeting Differentiate messaging based on geolocation, show closest dealership and actual offering Browser & OS Target ads to specific devices by browser and operating systems Search Keyword Build or trigger creative based on publisher search keywords And if used, usually used as fragmented silos.
  • 5. Google Confidential & Proprietary 5 Programmatic can deliver a holistic view on story-telling Who Your actual customer vs. assumed audience Where Always on, In the right moment What personalised story, delivered in context
  • 6. Google Confidential & Proprietary 6 Five Tactics to take advantage of the programmatic opportunity in creative 3) Capture data with every Engagement and use the signals to develop a story over time 4) Develop Multi-screen experiences in HTML5 1) Audience driven comms strategies for each segment 2) Deliver messaging in the right context & moment 5) Measure what works for each audience segment, message, and format
  • 7. Google Confidential & Proprietary Audience segmentation is the key for storytelling 7 segmentation based on DoubleClick tags variable 1 variable 2 variable 3 variable 4 Profile 1 all website users Profile 2 interested specifically in Octavia Profile 3 configured Octavia Profile 4 checked dealerships
  • 8. Google Confidential & Proprietary But there are much more data available for you. e.g. DoubleClick Bid Manager, DoubleClick Search Media Data CRM Data Analytics Google e.g. Online and offline data e.g. DoubleClick Campaign Manager, GAP e.g. Demographics Affinities, in- market audiences Third Party Custom Audiences e.g. Exelate, BlueKai Audiences comprised of multiple data sets = 1st Party Data Google Data 3rd Party Data Aggregated Data
  • 9. Google Confidential & Proprietary Images Landing Pages Copy Videos Call to Action Logo Adapt to a Dynamic & Changing Environment Eliminating the need to create separate ad creatives and variations, enables Advertisers and Agencies to focus on the essential - Data-Driven Optimization 9
  • 10. Google Confidential & Proprietary Use data to build creative for the right audience 10 Personalize ads with audience data Trigger rules by geo, date, language Feed creatives with multiple assets
  • 11. Google Confidential & Proprietary 11 saw the blue Fabia ad 1st time & no click > show different Fabia color or version on rotation 3 times did configuration and left saw the blue Fabia ad & clicked saw the blue Fabia ad & clicked >> show different cars on rotation, start with Citigo checked test drive and left > show test drive invitation with same car configuration > show closest dealership Prepare Storytelling Scenarios based on rules
  • 12. Confidential & ProprietaryGoogle Confidential & Proprietary Impression available! Here you have the banner
  • 13. Confidential & ProprietaryGoogle Confidential & Proprietary Impression available! How do I use this impression? Default option Option 2Option 1 or or Who is this? Context/environment? Frequency/sequencing? What creative? What messaging?
  • 14. Confidential & ProprietaryGoogle Confidential & Proprietary Impression available! How do I use this impression? Bid for the best option No bidor Who is this? Context/environment? Frequency/sequencing? What creative? What messaging? What bid?
  • 15.
  • 16. Google Confidential & Proprietary Cross-device in Programmatic
  • 17. Google Confidential & Proprietary Was it seen by humans?Fraud Protection Have you done your homework before diving into attribution? Was my ad seen?Active View Was it seen in the right environment & context?Content Verification Was it seen by my target audience?Audience Verification Did it result in a conversion? 17 Attribution What impact did it bring on brand awareness?Brand Lift * *) 2016 roadmap
  • 18. Google Confidential & Proprietary And yet, there are much more challenges waiting for you 18 De-duplication and Active Bidding Are you able to act on your insights? Clicks & impressions All touch points available? Cross device, In-App, Active View Full and true picture?
  • 19. Google Confidential & Proprietary Cross-device is essential! 19 38% of all customer journeys involve more than one channel of interaction 90% of people switch between screens to complete tasks Sources: Google, The New Multi-Screen World Research, 2012; McKinsey & Co, 2013
  • 20. Google Confidential & Proprietary Mobile programmatic environment in CZ is massive!
  • 21. Google Confidential & Proprietary “Cross-Device” = Cross-Environment 21 Sees a banner ad on her personal laptop Downloads the app on her work-issued Android phone. Desktop to mobile Mobile web to Mobile app Browser to different browser Tablet to mobile Clicks on a banner ad on Safari iPhone browser Purchases on the android app which downloaded the week prior. Sees an ad in his FB.com news feed (on Chrome) Purchases a ticket on website with Firefox. Watches a trueview ad while watching the Youtube app on her iOS tablet Purchases a ticket from mobile web on her Android phone.
  • 22. Google Confidential & Proprietary With Cross-Device Attribution more conversions are credited to total media investment 22 Cross-Device Attribution Findings 1 Compared to non-Cross Device Attribution measurement. Source: DCM Cross-Device Attribution; June 3 - July 16, 2015. Sample of 11 substantial DBM advertisers. up to 43% more attributable conversions1 to media budgets Half the increase in attributable conversions are driven from mobile Cross-Device Attribution will lead to improvements in measuring cost- efficiency metrics such as CPA
  • 23. Google Confidential & Proprietary And Cross-Device Attribution exposes a more accurate view of mobile’s impact on business goals 23 Cross-Device attribution helps to solve for the previous fragmentation seen in mobile measurement 1 Compared to non-Cross Device Attribution measurement. Source: DCM Cross-Device Attribution; June 3 - July 16, 2015. Sample of 11 substantial DBM advertisers. 5 - 46%1 Increase in attributable conversions to mobile 4 - 30%1 Decrease in mobile CPA
  • 24. Google Confidential & Proprietary How does Cross Device Measurement works in DoubleClick 24 OBSERVE CROSS-DEVICE CONVERSIONS FROM SAMPLE Previously signed into Google properties on multiple devices SURFACE DATA IN INTERFACE ONLY WHEN 95% CONFIDENT ESTIMATE CROSS-DEVICE USERS & EXPAND DATA TO NON SIGNED-IN USERS Multiple Signals
  • 25. Google Confidential & Proprietary Build a more complete view of performance across all screens Cross-device measurement is essential to a brand’s marketing strategy 25 Conversion measurement Adjust reach measurement for users interacting with ads across devices Reach reporting Give credit for prospecting and interest-building across devices Multi-Touch Attribution
  • 26. Thank you Questions & Comments? E-mail: spinar@google.com Twitter: @dspinar

Notas do Editor

  1. [slide builds] Which brings us back to Programmatic. When it comes to conversations about digital marketing at the moment you tend to hear that word all the time - so you make ask yourself - why have I got a picture of teenagers partying? Because when I hear the word “Programmatic” it reminds me of what Dan Ariely, a behavioural scientist said about teenage sex - everyone’s talking about it, everyone thinks everyone else is doing it, nobody’s really doing it and those few that are are doing it really badly. And even the definition of programmatic is constantly evolving. [build] When thinking about this communication channel, it is useful to break the opportunity down into three components: WHO: Thinking about your actual customer opposed to your assumed audience WHERE: Going from a campaign approach to being always on, and in the right moment WHAT: Shifting from a one message fits all to personalised content delivered in the right context
  2. [slide builds with each tactic] There are five steps to data driven storytelling and successfully deploying the what. These are the tactics we see add the most value. Ensure your comms are developed with each audience segment in mind for the message to resonate, it needs to be delivered in the right context Every touchpoint is an opportunity to tell a story. all messaging not only needs to work on every screen, but should be adapted to it Every message should be measurable against audience, context, device, and format Now let’s break it down...
  3. data freshness
  4. Talking points: Conversions: Floodlight tags includes only conversions that the bid manager algorithm was optimizing towards (such as sales, sign ups, build a model and quotes) These are not incremental conversions. These numbers are conversions that previously could NOT be credited to a device but with cross-device we can now credit them to DDM investment. It’s more of a SHIFT in conversions giving DDM investment more credit.