4. What are Chatbots?
• Software that has been made to hold human-like dialogue
• Bots are tailored per platform per user demographic
• Future of business communication
5. Bot Solutions
A chatbot is
a service,
powered by rules
and sometimes
artificial
intelligence,
that you interact
with via a chat
interface.
E-commerce
Finance
Customer Service
7. Chatbots for Business
• Minimize human interaction in customer service
• Small businesses are able to compete with larger businesses because
bots serve the same purpose as extra personnel on your team
• Raise productivity with menial tasks (i.e. plan meetings, file
reports, coordinate tasks, etc.)
• Provide personalized experiences
10. Investment Considerations
• Ensure bots are necessary for the business
• Different types of bots for specific tasks
• Bots are an addition to apps, but not to human run operations
“People are now spending more time in messaging apps
than in social media and that is a huge turning point.
Messaging apps are the platforms of the future and bots
will be how their users access all sorts of services.”
13. Embracing
the Bot Driven Future
• The future is already here with us
• Target more customers with little to no labor
• The limitations of what bots can do is unknown
• Artificial intelligence aiding user experience