SlideShare uma empresa Scribd logo
1 de 10
Baixar para ler offline
MIGRATING TO CHATTER
QUESTIONS
WHAT IS CHATTER QUESTIONS?
 After having introduced Chatter Answers a few years ago, Salesforce has
recently replaced it with ‘Chatter Questions’. It comes with an improved and
simplified experience that seamlessly integrates with Chatter.
WHY SHOULD YOU MIGRATE TO CHATTER
QUESTIONS?
 Switching to Chatter Questions is imperative as
Salesforce will not support Chatter Answers
after Winter’18. You will no longer be able to
answer, post/comment, or even view any
existing Chatter Answers data.
WHAT ARE THE IMPROVEMENTS OF
CHATTER QUESTIONS OVER ANSWERS?
 Complete Chatter functionality such as topics, likes, bookmarks, and @mentions
 Fully integrated feed for questions and posts
 Chatter feed available on profile, topics, groups, objects, and news feed
 Moderation and analytics rules & tools for questions in communities
 A feature known as the ‘Question-to-Case’ that allows you to escalate questions
to cases. It also lets you post back to the question from the case publisher.
WHAT ARE ITS LIMITATIONS?
 Rich Text Editing is not available for answers to Chatter Questions
 Outside of Reports and Dashboards, no consolidated list view is available when
used internally
 Differences in custom email alerts and customization options around
workflow/processes
WHAT SHOULD YOU KEEP IN MIND BEFORE
MIGRATING?
 Plan your migration to Chatter Questions as soon as possible
 This change may either require a new community or the migration of your entire
Chatter Answers data into an existing community
 You can easily get your data migrated to Chatter Questions object within the org
itself, if you use Chatter Answers internally within the Salesforce org
 No action is needed if you created new orgs with/after the Summer’ 16 release of
Salesforce
WHAT SHOULD YOU KEEP IN MIND BEFORE
MIGRATING?
 Ensure that permissions are turned on to ‘Create Audit Fields’ and to ‘Migrate
Feed to Community’ in the Salesforce Org
 Set user profile permissions as well as accessibility in the community. If you don’t
have the required permissions in the community, your Q&A won’t be migrated
 Verify the amount of storage space in the community where your data will be
migrated. The storage is for configuration as well as for the log files generated
during migration
WHAT HAPPENS AFTER MIGRATING?
 Reply records are converted to FeedComment records
 Vote records are converted to FeedLike records
 Question records are converted to FeedItem records
However, the length of the FeedComment field is smaller than the reply,
hence only the first 10,000 characters of the body are migrated on API 37.0.
WANT HELP WITH YOUR
SALESFORCE INSTANCE?
 At Grazitti, our certified Salesforce experts have provided award-winning,
customized solutions for Service Cloud, Online Communities, Sales Cloud,
and other Salesforce implementations for several top-notch companies. If
you want to leverage the latest Salesforce enhancements to your instance,
drop us an email at info@grazitti.com
Reference: https://www.grazitti.com/blog/migrating-to-chatter-questions/
Thank you!

Mais conteúdo relacionado

Semelhante a Migrating to Chatter Questions | Grazitti Interactive

Nonprofit user group winter 14 jl - 111013
Nonprofit user group winter 14   jl - 111013Nonprofit user group winter 14   jl - 111013
Nonprofit user group winter 14 jl - 111013ShoNet
 
Leveraging the Qualtrics Ecosystem: Including Integrations with Salesforce, T...
Leveraging the Qualtrics Ecosystem: Including Integrations with Salesforce, T...Leveraging the Qualtrics Ecosystem: Including Integrations with Salesforce, T...
Leveraging the Qualtrics Ecosystem: Including Integrations with Salesforce, T...stephchristensen15
 
Highlights of Spring '14 webinar
Highlights of Spring '14 webinarHighlights of Spring '14 webinar
Highlights of Spring '14 webinarSalesforce.org
 
Jax Salesforce Labs Day 2019 deck
Jax Salesforce Labs Day 2019 deckJax Salesforce Labs Day 2019 deck
Jax Salesforce Labs Day 2019 deckMarc Lester
 
Blazing new trails with salesforce data nov 16, 2021
Blazing new trails with salesforce data   nov 16, 2021Blazing new trails with salesforce data   nov 16, 2021
Blazing new trails with salesforce data nov 16, 2021Safe Software
 
What's Changed with SharePoint in the Past Few Years and Why It Matters
What's Changed with SharePoint in the Past Few Years and Why It MattersWhat's Changed with SharePoint in the Past Few Years and Why It Matters
What's Changed with SharePoint in the Past Few Years and Why It MattersRichard Harbridge
 
A Business Directory Inside Your Salesforce Organization - Chatter Profiles
A Business Directory Inside Your Salesforce Organization -  Chatter ProfilesA Business Directory Inside Your Salesforce Organization -  Chatter Profiles
A Business Directory Inside Your Salesforce Organization - Chatter ProfilesBhavesh Bhagat, CGEIT, CISM (LION)
 
Orlando SFDC User Group 10/2011
Orlando SFDC User Group 10/2011Orlando SFDC User Group 10/2011
Orlando SFDC User Group 10/2011Joshua Hoskins
 
7 Reasons to Migrate to Salesforce Lightning Before Winter 2019
7 Reasons to Migrate to Salesforce Lightning Before Winter 20197 Reasons to Migrate to Salesforce Lightning Before Winter 2019
7 Reasons to Migrate to Salesforce Lightning Before Winter 2019Data2CRM.Migration
 
Salesforce Adoption and Best Practices
Salesforce Adoption and Best PracticesSalesforce Adoption and Best Practices
Salesforce Adoption and Best Practicesvraopolisetti
 
Top 5 Share Point 2010 Questions Answered
Top 5 Share Point 2010 Questions AnsweredTop 5 Share Point 2010 Questions Answered
Top 5 Share Point 2010 Questions Answeredimason Inc.
 
Pushing the Boundaries: The Best of Salesforce StackExchange
Pushing the Boundaries: The Best of Salesforce StackExchangePushing the Boundaries: The Best of Salesforce StackExchange
Pushing the Boundaries: The Best of Salesforce StackExchangeSalesforce Developers
 
Jacksonvillle, FL Dreamforce Global Gathering Deck
Jacksonvillle, FL Dreamforce Global Gathering DeckJacksonvillle, FL Dreamforce Global Gathering Deck
Jacksonvillle, FL Dreamforce Global Gathering DeckMarc Lester
 
What's Changed With SharePoint & Office 365 In The Past Two Years & Why It Ma...
What's Changed With SharePoint & Office 365 In The Past Two Years & Why It Ma...What's Changed With SharePoint & Office 365 In The Past Two Years & Why It Ma...
What's Changed With SharePoint & Office 365 In The Past Two Years & Why It Ma...Richard Harbridge
 
Top 3 Capabilities Of Salesforce Analytics Cloud
Top 3 Capabilities Of Salesforce Analytics CloudTop 3 Capabilities Of Salesforce Analytics Cloud
Top 3 Capabilities Of Salesforce Analytics CloudDamco Salesforce Services
 

Semelhante a Migrating to Chatter Questions | Grazitti Interactive (20)

Nonprofit user group winter 14 jl - 111013
Nonprofit user group winter 14   jl - 111013Nonprofit user group winter 14   jl - 111013
Nonprofit user group winter 14 jl - 111013
 
Leveraging the Qualtrics Ecosystem: Including Integrations with Salesforce, T...
Leveraging the Qualtrics Ecosystem: Including Integrations with Salesforce, T...Leveraging the Qualtrics Ecosystem: Including Integrations with Salesforce, T...
Leveraging the Qualtrics Ecosystem: Including Integrations with Salesforce, T...
 
Highlights of Spring '14 webinar
Highlights of Spring '14 webinarHighlights of Spring '14 webinar
Highlights of Spring '14 webinar
 
Jax Salesforce Labs Day 2019 deck
Jax Salesforce Labs Day 2019 deckJax Salesforce Labs Day 2019 deck
Jax Salesforce Labs Day 2019 deck
 
Salesforce Summer'13 - Chennai DUG
Salesforce Summer'13 - Chennai DUGSalesforce Summer'13 - Chennai DUG
Salesforce Summer'13 - Chennai DUG
 
Blazing new trails with salesforce data nov 16, 2021
Blazing new trails with salesforce data   nov 16, 2021Blazing new trails with salesforce data   nov 16, 2021
Blazing new trails with salesforce data nov 16, 2021
 
What's Changed with SharePoint in the Past Few Years and Why It Matters
What's Changed with SharePoint in the Past Few Years and Why It MattersWhat's Changed with SharePoint in the Past Few Years and Why It Matters
What's Changed with SharePoint in the Past Few Years and Why It Matters
 
A Business Directory Inside Your Salesforce Organization - Chatter Profiles
A Business Directory Inside Your Salesforce Organization -  Chatter ProfilesA Business Directory Inside Your Salesforce Organization -  Chatter Profiles
A Business Directory Inside Your Salesforce Organization - Chatter Profiles
 
Orlando SFDC User Group 10/2011
Orlando SFDC User Group 10/2011Orlando SFDC User Group 10/2011
Orlando SFDC User Group 10/2011
 
7 Reasons to Migrate to Salesforce Lightning Before Winter 2019
7 Reasons to Migrate to Salesforce Lightning Before Winter 20197 Reasons to Migrate to Salesforce Lightning Before Winter 2019
7 Reasons to Migrate to Salesforce Lightning Before Winter 2019
 
Salesforce Adoption and Best Practices
Salesforce Adoption and Best PracticesSalesforce Adoption and Best Practices
Salesforce Adoption and Best Practices
 
Sf spring '14 chatter
Sf spring '14 chatterSf spring '14 chatter
Sf spring '14 chatter
 
Top 5 Share Point 2010 Questions Answered
Top 5 Share Point 2010 Questions AnsweredTop 5 Share Point 2010 Questions Answered
Top 5 Share Point 2010 Questions Answered
 
Pushing the Boundaries: The Best of Salesforce StackExchange
Pushing the Boundaries: The Best of Salesforce StackExchangePushing the Boundaries: The Best of Salesforce StackExchange
Pushing the Boundaries: The Best of Salesforce StackExchange
 
Salesforce Community is Easy
Salesforce Community is EasySalesforce Community is Easy
Salesforce Community is Easy
 
Jacksonvillle, FL Dreamforce Global Gathering Deck
Jacksonvillle, FL Dreamforce Global Gathering DeckJacksonvillle, FL Dreamforce Global Gathering Deck
Jacksonvillle, FL Dreamforce Global Gathering Deck
 
What's Changed With SharePoint & Office 365 In The Past Two Years & Why It Ma...
What's Changed With SharePoint & Office 365 In The Past Two Years & Why It Ma...What's Changed With SharePoint & Office 365 In The Past Two Years & Why It Ma...
What's Changed With SharePoint & Office 365 In The Past Two Years & Why It Ma...
 
Spring 15
Spring 15Spring 15
Spring 15
 
Top 3 Capabilities Of Salesforce Analytics Cloud
Top 3 Capabilities Of Salesforce Analytics CloudTop 3 Capabilities Of Salesforce Analytics Cloud
Top 3 Capabilities Of Salesforce Analytics Cloud
 
Salesforce Spring 13 for Nonprofits
Salesforce Spring 13 for NonprofitsSalesforce Spring 13 for Nonprofits
Salesforce Spring 13 for Nonprofits
 

Mais de Grazitti Interactive

Salesforce Custom Solutions Fostering Business Growth and Streamlining Operat...
Salesforce Custom Solutions Fostering Business Growth and Streamlining Operat...Salesforce Custom Solutions Fostering Business Growth and Streamlining Operat...
Salesforce Custom Solutions Fostering Business Growth and Streamlining Operat...Grazitti Interactive
 
Revolutionize Your Customer Experience With Zendesk & Salesforce Integration
Revolutionize Your Customer Experience With Zendesk & Salesforce IntegrationRevolutionize Your Customer Experience With Zendesk & Salesforce Integration
Revolutionize Your Customer Experience With Zendesk & Salesforce IntegrationGrazitti Interactive
 
Field Service Booster- A Solution to Optimize the Capabilities Of Salesforce ...
Field Service Booster- A Solution to Optimize the Capabilities Of Salesforce ...Field Service Booster- A Solution to Optimize the Capabilities Of Salesforce ...
Field Service Booster- A Solution to Optimize the Capabilities Of Salesforce ...Grazitti Interactive
 
KaseSync: Revolutionizing Support Experiences With Community-CRM Integration
KaseSync: Revolutionizing Support Experiences With Community-CRM IntegrationKaseSync: Revolutionizing Support Experiences With Community-CRM Integration
KaseSync: Revolutionizing Support Experiences With Community-CRM IntegrationGrazitti Interactive
 
5 Steps for a Rock Solid Content Distribution Strategy 2020
5 Steps for a Rock Solid Content Distribution Strategy 20205 Steps for a Rock Solid Content Distribution Strategy 2020
5 Steps for a Rock Solid Content Distribution Strategy 2020Grazitti Interactive
 
Top 5 Content Marketing Trends for 2020
Top 5 Content Marketing Trends for 2020Top 5 Content Marketing Trends for 2020
Top 5 Content Marketing Trends for 2020Grazitti Interactive
 
Leveraging cloud database connectors to automate analytics in alteryx
Leveraging cloud database connectors to automate analytics in alteryxLeveraging cloud database connectors to automate analytics in alteryx
Leveraging cloud database connectors to automate analytics in alteryxGrazitti Interactive
 
Digital and Social Stats in 2017: A Snapshot [Infographic]
Digital and Social Stats in 2017: A Snapshot [Infographic]Digital and Social Stats in 2017: A Snapshot [Infographic]
Digital and Social Stats in 2017: A Snapshot [Infographic]Grazitti Interactive
 
Trends in Social Media Marketing: B2B vs. B2C [Infographic]
Trends in Social Media Marketing: B2B vs. B2C [Infographic]Trends in Social Media Marketing: B2B vs. B2C [Infographic]
Trends in Social Media Marketing: B2B vs. B2C [Infographic]Grazitti Interactive
 
Salesforce Summer ’17 Release: Blazing a Trail to Business Productivity |
Salesforce Summer ’17 Release: Blazing a Trail to Business Productivity | Salesforce Summer ’17 Release: Blazing a Trail to Business Productivity |
Salesforce Summer ’17 Release: Blazing a Trail to Business Productivity | Grazitti Interactive
 
Pragmatic Approach to Martech Investments
Pragmatic Approach to Martech InvestmentsPragmatic Approach to Martech Investments
Pragmatic Approach to Martech InvestmentsGrazitti Interactive
 
Enterprise Site Search Platform | Search Unify by Grazitti Interactive
Enterprise Site Search Platform | Search Unify by Grazitti InteractiveEnterprise Site Search Platform | Search Unify by Grazitti Interactive
Enterprise Site Search Platform | Search Unify by Grazitti InteractiveGrazitti Interactive
 
10 Must have Widgets for Service Console Classic
10 Must have Widgets for Service Console Classic10 Must have Widgets for Service Console Classic
10 Must have Widgets for Service Console ClassicGrazitti Interactive
 
Grazitti interactive – a premier google partner
Grazitti interactive – a premier google partnerGrazitti interactive – a premier google partner
Grazitti interactive – a premier google partnerGrazitti Interactive
 
M-Clean by Grazitti: Real-time Marketo De-dupe App
M-Clean by Grazitti: Real-time Marketo De-dupe AppM-Clean by Grazitti: Real-time Marketo De-dupe App
M-Clean by Grazitti: Real-time Marketo De-dupe AppGrazitti Interactive
 
6 tableau visualization tips to inspire your creative eyes
6 tableau visualization tips to inspire your creative eyes6 tableau visualization tips to inspire your creative eyes
6 tableau visualization tips to inspire your creative eyesGrazitti Interactive
 

Mais de Grazitti Interactive (20)

Salesforce Custom Solutions Fostering Business Growth and Streamlining Operat...
Salesforce Custom Solutions Fostering Business Growth and Streamlining Operat...Salesforce Custom Solutions Fostering Business Growth and Streamlining Operat...
Salesforce Custom Solutions Fostering Business Growth and Streamlining Operat...
 
Revolutionize Your Customer Experience With Zendesk & Salesforce Integration
Revolutionize Your Customer Experience With Zendesk & Salesforce IntegrationRevolutionize Your Customer Experience With Zendesk & Salesforce Integration
Revolutionize Your Customer Experience With Zendesk & Salesforce Integration
 
Field Service Booster- A Solution to Optimize the Capabilities Of Salesforce ...
Field Service Booster- A Solution to Optimize the Capabilities Of Salesforce ...Field Service Booster- A Solution to Optimize the Capabilities Of Salesforce ...
Field Service Booster- A Solution to Optimize the Capabilities Of Salesforce ...
 
KaseSync: Revolutionizing Support Experiences With Community-CRM Integration
KaseSync: Revolutionizing Support Experiences With Community-CRM IntegrationKaseSync: Revolutionizing Support Experiences With Community-CRM Integration
KaseSync: Revolutionizing Support Experiences With Community-CRM Integration
 
5 Steps for a Rock Solid Content Distribution Strategy 2020
5 Steps for a Rock Solid Content Distribution Strategy 20205 Steps for a Rock Solid Content Distribution Strategy 2020
5 Steps for a Rock Solid Content Distribution Strategy 2020
 
ANALYTICS SOLUTIONS
ANALYTICS SOLUTIONSANALYTICS SOLUTIONS
ANALYTICS SOLUTIONS
 
Top 5 Content Marketing Trends for 2020
Top 5 Content Marketing Trends for 2020Top 5 Content Marketing Trends for 2020
Top 5 Content Marketing Trends for 2020
 
Leveraging cloud database connectors to automate analytics in alteryx
Leveraging cloud database connectors to automate analytics in alteryxLeveraging cloud database connectors to automate analytics in alteryx
Leveraging cloud database connectors to automate analytics in alteryx
 
Digital and Social Stats in 2017: A Snapshot [Infographic]
Digital and Social Stats in 2017: A Snapshot [Infographic]Digital and Social Stats in 2017: A Snapshot [Infographic]
Digital and Social Stats in 2017: A Snapshot [Infographic]
 
Trends in Social Media Marketing: B2B vs. B2C [Infographic]
Trends in Social Media Marketing: B2B vs. B2C [Infographic]Trends in Social Media Marketing: B2B vs. B2C [Infographic]
Trends in Social Media Marketing: B2B vs. B2C [Infographic]
 
Salesforce Summer ’17 Release: Blazing a Trail to Business Productivity |
Salesforce Summer ’17 Release: Blazing a Trail to Business Productivity | Salesforce Summer ’17 Release: Blazing a Trail to Business Productivity |
Salesforce Summer ’17 Release: Blazing a Trail to Business Productivity |
 
Pragmatic Approach to Martech Investments
Pragmatic Approach to Martech InvestmentsPragmatic Approach to Martech Investments
Pragmatic Approach to Martech Investments
 
Enterprise Site Search Platform | Search Unify by Grazitti Interactive
Enterprise Site Search Platform | Search Unify by Grazitti InteractiveEnterprise Site Search Platform | Search Unify by Grazitti Interactive
Enterprise Site Search Platform | Search Unify by Grazitti Interactive
 
10 Must have Widgets for Service Console Classic
10 Must have Widgets for Service Console Classic10 Must have Widgets for Service Console Classic
10 Must have Widgets for Service Console Classic
 
Grazitti interactive – a premier google partner
Grazitti interactive – a premier google partnerGrazitti interactive – a premier google partner
Grazitti interactive – a premier google partner
 
M-Clean by Grazitti: Real-time Marketo De-dupe App
M-Clean by Grazitti: Real-time Marketo De-dupe AppM-Clean by Grazitti: Real-time Marketo De-dupe App
M-Clean by Grazitti: Real-time Marketo De-dupe App
 
Lead Scoring vs Lead Grading
Lead Scoring vs Lead GradingLead Scoring vs Lead Grading
Lead Scoring vs Lead Grading
 
6 tableau visualization tips to inspire your creative eyes
6 tableau visualization tips to inspire your creative eyes6 tableau visualization tips to inspire your creative eyes
6 tableau visualization tips to inspire your creative eyes
 
Customer Post Purchase Journey
Customer Post Purchase JourneyCustomer Post Purchase Journey
Customer Post Purchase Journey
 
Forms 2.0 in Marketo
Forms 2.0 in MarketoForms 2.0 in Marketo
Forms 2.0 in Marketo
 

Último

ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDEADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDELiveplex
 
AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesAI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesMd Hossain Ali
 
Introduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxIntroduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxMatsuo Lab
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IES VE
 
Linked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesLinked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesDavid Newbury
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfDianaGray10
 
UiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPathCommunity
 
Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.YounusS2
 
Building Your Own AI Instance (TBLC AI )
Building Your Own AI Instance (TBLC AI )Building Your Own AI Instance (TBLC AI )
Building Your Own AI Instance (TBLC AI )Brian Pichman
 
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online CollaborationCOMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online Collaborationbruanjhuli
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8DianaGray10
 
How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?IES VE
 
Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024D Cloud Solutions
 
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfJamie (Taka) Wang
 
20230202 - Introduction to tis-py
20230202 - Introduction to tis-py20230202 - Introduction to tis-py
20230202 - Introduction to tis-pyJamie (Taka) Wang
 
Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Commit University
 
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfIaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfDaniel Santiago Silva Capera
 
Videogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfVideogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfinfogdgmi
 
Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Adtran
 
Machine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfMachine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfAijun Zhang
 

Último (20)

ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDEADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
 
AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesAI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
 
Introduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxIntroduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptx
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
 
Linked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesLinked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond Ontologies
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
 
UiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation Developers
 
Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.
 
Building Your Own AI Instance (TBLC AI )
Building Your Own AI Instance (TBLC AI )Building Your Own AI Instance (TBLC AI )
Building Your Own AI Instance (TBLC AI )
 
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online CollaborationCOMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8
 
How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?
 
Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024
 
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
 
20230202 - Introduction to tis-py
20230202 - Introduction to tis-py20230202 - Introduction to tis-py
20230202 - Introduction to tis-py
 
Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)
 
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfIaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
 
Videogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfVideogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdf
 
Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™
 
Machine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfMachine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdf
 

Migrating to Chatter Questions | Grazitti Interactive

  • 2. WHAT IS CHATTER QUESTIONS?  After having introduced Chatter Answers a few years ago, Salesforce has recently replaced it with ‘Chatter Questions’. It comes with an improved and simplified experience that seamlessly integrates with Chatter.
  • 3. WHY SHOULD YOU MIGRATE TO CHATTER QUESTIONS?  Switching to Chatter Questions is imperative as Salesforce will not support Chatter Answers after Winter’18. You will no longer be able to answer, post/comment, or even view any existing Chatter Answers data.
  • 4. WHAT ARE THE IMPROVEMENTS OF CHATTER QUESTIONS OVER ANSWERS?  Complete Chatter functionality such as topics, likes, bookmarks, and @mentions  Fully integrated feed for questions and posts  Chatter feed available on profile, topics, groups, objects, and news feed  Moderation and analytics rules & tools for questions in communities  A feature known as the ‘Question-to-Case’ that allows you to escalate questions to cases. It also lets you post back to the question from the case publisher.
  • 5. WHAT ARE ITS LIMITATIONS?  Rich Text Editing is not available for answers to Chatter Questions  Outside of Reports and Dashboards, no consolidated list view is available when used internally  Differences in custom email alerts and customization options around workflow/processes
  • 6. WHAT SHOULD YOU KEEP IN MIND BEFORE MIGRATING?  Plan your migration to Chatter Questions as soon as possible  This change may either require a new community or the migration of your entire Chatter Answers data into an existing community  You can easily get your data migrated to Chatter Questions object within the org itself, if you use Chatter Answers internally within the Salesforce org  No action is needed if you created new orgs with/after the Summer’ 16 release of Salesforce
  • 7. WHAT SHOULD YOU KEEP IN MIND BEFORE MIGRATING?  Ensure that permissions are turned on to ‘Create Audit Fields’ and to ‘Migrate Feed to Community’ in the Salesforce Org  Set user profile permissions as well as accessibility in the community. If you don’t have the required permissions in the community, your Q&A won’t be migrated  Verify the amount of storage space in the community where your data will be migrated. The storage is for configuration as well as for the log files generated during migration
  • 8. WHAT HAPPENS AFTER MIGRATING?  Reply records are converted to FeedComment records  Vote records are converted to FeedLike records  Question records are converted to FeedItem records However, the length of the FeedComment field is smaller than the reply, hence only the first 10,000 characters of the body are migrated on API 37.0.
  • 9. WANT HELP WITH YOUR SALESFORCE INSTANCE?  At Grazitti, our certified Salesforce experts have provided award-winning, customized solutions for Service Cloud, Online Communities, Sales Cloud, and other Salesforce implementations for several top-notch companies. If you want to leverage the latest Salesforce enhancements to your instance, drop us an email at info@grazitti.com Reference: https://www.grazitti.com/blog/migrating-to-chatter-questions/