The document discusses customer experience maturity in Australia and New Zealand. It outlines the top 5 benefits of understanding the customer journey, top 5 sources of insight brands use, top 5 ways brands measure return on investment of customer experience initiatives, and top 5 technologies Australian brands use for customer experience marketing. The document promotes Econsultancy's customer experience subscription, training, and event services and provides contact information.

1. Customer Experience
Maturity in Australia &
New Zealand
In association with Epsilon, May 2016

2. Top 5 benefits which can be derived from an
understanding of the customer journey

3. Top 5 sources of insight that brands use
to inform their understanding of
the customer journey

4. Top 5 ways brands measure their ROI of
CX marketing initiatives

5. Top 5 technologies used by Australian brands for
their CX marketing initiatives

6. Visit us at
http://www.econsultancy.com
London | New York | Singapore
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