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Leading with Influence
Learning Outcomes ,[object Object],[object Object],[object Object],[object Object],[object Object],After studying this chapter, you should be able to:
Learning Outcomes (cont’d) ,[object Object],[object Object],[object Object],[object Object],After studying this chapter, you should be able to:
IDEAS ON MANAGEMENT  at American Express ,[object Object],[object Object],[object Object],[object Object],[object Object]
Leadership ,[object Object],[object Object],[object Object],[object Object],[object Object]
Leadership Trait Theory ,[object Object],[object Object],[object Object],[object Object],[object Object]
Behavioral Leadership Theories ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Join the Discussion Ethics & Social Responsibility   ,[object Object],[object Object],[object Object],[object Object]
Basic Leadership Styles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Basic Leadership Styles (cont’d) ,[object Object],[object Object]
Two-Dimensional Leadership Styles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Exhibit 9 – 1   ●  The Ohio State University and University of Michigan Two-Dimensional Leadership Styles
The Leadership Grid ® ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Leadership Grid ®  (Blake and McCanse)
 
Contemporary Perspectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Contemporary Perspectives (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Situational Approaches to Leadership ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Contingency Leadership Model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Exhibit 9 –2   ●  Contingency Leadership Model
 
Leadership Continuum Model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Exhibit 9 –3   ●  The Leadership Continuum Source : Adapted from Robert Tannenbaum and Warren Schmidt, “How to Choose a Leadership Pattern,”  Harvard Business Review  (May/June, 1973).
 
Path-Goal Model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Exhibit 9 –4   ●  A Summary of Path-Goal Factors and Styles Situational Factors Subordinate authoritarianism locus of control ability Environmental task structure formal authority work group Goal Achievement Performance Satisfaction Leadership Styles Directive Supportive Participative Achievement-oriented determine that affect
Normative Leadership Model ,[object Object],[object Object],[object Object],[object Object],[object Object]
Situational Leadership ®  Model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Exhibit 9 –5   ●  A Comparison of Behavioral and Situational Leadership Models
Leadership Substitutes Theory ,[object Object],[object Object],[object Object],[object Object],[object Object]
Join the Discussion Ethics & Social Responsibility   ,[object Object],[object Object],[object Object],[object Object],[object Object]
Exhibit 9 –6   ●  Steps in Addressing Employee Complaints
Exhibit 9 –7   ●  Steps in Addressing Customer Complaints
KEY TERMS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Chapter 9 - Leading with Influence

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  • 12. Exhibit 9 – 1 ● The Ohio State University and University of Michigan Two-Dimensional Leadership Styles
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  • 14. The Leadership Grid ® (Blake and McCanse)
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  • 20. Exhibit 9 –2 ● Contingency Leadership Model
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  • 23. Exhibit 9 –3 ● The Leadership Continuum Source : Adapted from Robert Tannenbaum and Warren Schmidt, “How to Choose a Leadership Pattern,” Harvard Business Review (May/June, 1973).
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  • 26. Exhibit 9 –4 ● A Summary of Path-Goal Factors and Styles Situational Factors Subordinate authoritarianism locus of control ability Environmental task structure formal authority work group Goal Achievement Performance Satisfaction Leadership Styles Directive Supportive Participative Achievement-oriented determine that affect
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  • 30. Exhibit 9 –5 ● A Comparison of Behavioral and Situational Leadership Models
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  • 33. Exhibit 9 –6 ● Steps in Addressing Employee Complaints
  • 34. Exhibit 9 –7 ● Steps in Addressing Customer Complaints
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