5. W H Y D I D
F A R F E T C H
I N V E S T I N
P H Y S I C A L
R E T A I L ?
6. C O N S U M E R H A B I T S
A R E C H A N G I N G
of affluent shoppers research
online before purchasing
70%
UP
TO X13higher lifetime value of
multi-channel shoppers versus
single-channel shoppers
Source: Bain & Com pany
of sales still take place in
physical stores now.
In 2025, that will be
75%
92%
7. T I M E
U L T I M A T E
L U X U R Y
G O O D
I S T H E
8. T H E N O . C R I T E R I A W H E N
B U Y I N G L U X U R Y O N L I N E :
T I M E L Y
D E L I V E R Y
Source: Bain & Com pany
9. E X P R E S S D E L I V E R Y
U S / E U
3.6
T O C H I N A
C O U N T R I E S
190 %
S H I P ME N T S
89
O V E R S E A S
E U T O
J A P A N
3.1
E U T O
R U S S I A
3.3
E U T O
B R A Z I L
2.7
D A Y S D E L I V E R Y
10. F L E X I B I L I T Y &
C O N V E N I E N C E
23C O U N T R I E S
C O L L E C T
I N - S T O R E
I N C R E A S E D
F O O T F A L L
11. S A M E - D A Y
D E L I V E R Y
C I T I E S
12
O R D E R VA L U E
H I G H E R AV E R A G E
4C O N T I N E N T S
S K U S P E R M A R K E T
4000
12. W H A T ’ S
N E X T ?
S O U T H E R N E U R O P E
N O R T H E R N E U R O P E
B R A Z I L
U S
R E S T O F T H E W O R L D
13.
14. N E W Y O R K
D U B A I L O N D O N L A M I A M I M A D R I D M I L A N
P A R I S T O K Y O S A O P A U L O
15.
16. T H R E E K E Y
V A L U E S
H U M A N
M O D U L A R
M O B I L E
17. C U S T O M E R
P R O D U C T
J O U R N E Y
I N T E N T , D E S I R E
S A L E S
S I N G L E V I E W
O F D A T A , O N
A N D O F F - L I N E
18. Browns
L O N D O N
Thom Browne
N E W Y O R K
L A U N C H I N G
2 0 1 7
19. THREE KEY TAKEAWAYS
G L O B A L , S E A M L E S S I N T E G R AT I O N o f P H Y S I C A L I N V E N T O R Y i s C R I T I C A L t o P O W E R I N G
H E A LT H Y G R O W T H
✦
G I V E T I M E B A C K t o Y O U R C U S T O M E R S a n d T H E Y W I L L I N V E S T T I M E B A C K I N T O Y O U R
B R A N D
✦
D ATA D R I V E S t h e N E W L U X U R Y E X P E R I E N C E a n d M U S T C O N N E C T D I G I TA L a n d P H Y S I C A L
E N V I R O N M E N T S
20. THANK YOU
C O N TA C T M E :
J E F F E RY. F O W L E R @ FA R F E T C H . C O
M