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The Future of Retail for:
by Craig Rispin, Business Futurist
CraigRispinCSP
“Craig we’ve seen more
change in the last 3 years
than in the last 30.”
Technology Changes
Exponentially
People Think Linearly
People
Business Technology
Life Sciences
W
ork/Life Shift
Acceleration
Age Wave
Education
Re-Engineering
Global
Nomads
Free
Agency
End of
Retirement
Emerging Models
Sharing
Economy
Marketing
Megatrend
Trust
Economy
Machine Learning
Cloud
Computing
Security
Scare
Coworking &
Collaboration
Massively
Mobile
Internet of
Things
Big Data
A.T. Kearney Studied
Why Strategic Planning
Sessions Tend to Fail...
Strategy Formulation What Goes Wrong?
LackOfUnderstandingOfFutureTrends(88%)
LittleUnderstandingOfInternalCapabilities(87%)
TooMuchOfATop-DownApproach(84%)
NotEnoughLogicalThinking (84%)
Did You Know -
That in 2028?
Video Discussion
Discuss with a Partner:
What Did You Find Most
Interesting in the Video?
We’re Living in a World
of Exponential Change
Where iPhones are
More Valuable Than Oil
And 101 Companies are
Valued at More Than
$1Billion
With More Competitors
Than Ever Before...
It’s Good That The Next
Generation Likes
Retail...
MILLENNIALS PREFER SHOPPING IN STORES AS
OPPOSED TO SHOPPING ONLINEMillennials Prefer Retail
YET ECOMMERCE IS
BOOMING
AND AMAZON’S BUSINESS MODEL
SEEMS LIKE A BETTER FIT FOR
GROWTH…
That Can Wipe Out a
100 Year Old Company
The Future of Retail is:
Beautiful, Connected,
Data Driven, and
Omni Channel
Design for Retail:
Important to Drive Sales?
What Store Sells the Most
per Square Feet?
Apple $7,000 PSF
or $650 PSM
www.retaildesigninstitute.orgTrendcast 2015 | Retail Asia Expo & Conference, Hong Kong © Retail Design Institute 2015 42
SUPERMARKETS | 1ST PLACE
KING RETAIL SOLUTIONS, FRESH ST. FARMS, SURREY, BC
www.retaildesigninstitute.orgTrendcast 2015 | Retail Asia Expo & Conference, Hong Kong © Retail Design Institute 2015 61
LIFESTYLE, HEALTH & WELLBEING | 1ST PLACE
TPG ARCHITECTURE, THE RED DOOR, NEW YORK
www.retaildesigninstitute.orgTrendcast 2015 | Retail Asia Expo & Conference, Hong Kong © Retail Design Institute 2015 65
PHARMACY | AWARD OF MERIT
MARKETING JAZZ, BOTICANA PHARMACY, JAEN, SPAIN
www.retaildesigninstitute.orgTrendcast 2015 | Retail Asia Expo & Conference, Hong Kong © Retail Design Institute 2015 64
PHARMACY | AWARD OF MERIT
ALESSANDRO LUCIANI DESIGNER, DR. FLEMING PHARMA & HEALTHCARE, MILAN
www.retaildesigninstitute.orgTrendcast 2015 | Retail Asia Expo & Conference, Hong Kong © Retail Design Institute 2015 95
Sydney WestfieldT2B Arrives | Sydney Westfield
And Retailing is More
Sophisticated Than
Ever Before...
It’s Like a Couple Clips
Out of Minority Report...
Real-Time Analytics
Personalised
Contextual Advertising
Data-Driven Retail
Can You Know What’s
Working In-Store
In-Realtime?
Heat Mapping Retail:
Real Time Analytics
Can You Know Who’s
In-Store and Deliver a
Custom Experience?
Can You Deliver
Realtime Education &
Promotions?
Digital Signage:
with Anonymous Video Analytics
You Can Do Some
Amazing Things with
Digital Signage
Plus - Your Digital
Signage Network Could
Be a Profit Centre!
82% of Companies
Using Digital Signage
are Very Satisfied
Omni Channel
CraigRispinCSP

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Coles - The Future of Retail - Craig Rispin - 21 July 2015